Implementing Cisco Collaboration Devices (CICD) Course + Exam
Implementing Cisco Collaboration Devices (CICD) Certification
The CICD course focuses on providing you the skill sets and knowledge required in implementing Cisco Unified Communications solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.
- Training: get practical technical skills
- Receive a certificate of course attendance
- Small class size: increased instructor interaction
- Authorised test centre: exams taken at our premises
- More hands-on: 6 weeks remote lab access included
- Expert trainers: imparting real world experience
No pre-requisites for this course.
There is no certification exam associated with this training course from 22 February 2020 onwards.
Due to the high demand for the training content, Logitrain still delivers this training course. However, the exam is not included, nor can be attempted.
- Describe the Characteristics of a Cisco Unified Communications Solution
- Provision End Users and Associated Devices
- Configure Voice Messaging and Presence
- Maintain Cisco Unified Communications System
- Provide End User Support
This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.
- Describe the Cisco Unified Communications components and their functions
- Describe call signaling and media flows
- Describe quality implications of a VoIP network
- Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
- Create or modify user accounts for Cisco Unified Communications Manager
- Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
- Create or modify endpoints for Cisco Unified Communications Manager
- Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
- Describe how calling privileges function and how calling privileges impact system features
- Create or modify directory numbers
- Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
- Enable end users for Cisco Unified IM and Presence
- Verify user features are operational
- Describe user creation options for voice messaging
- Create or modify user accounts for Cisco Unity Connection
- Describe Cisco Unified IM and Presence
- Configure Cisco Unified IM and Presence
- Generate CDR and CMR reports
- Generate capacity reports
- Generate usage reports
- Generate RTMT reports to monitor system activities
- Monitor voicemail usage
- Remove unassigned directory numbers
- Perform manual system backup
- Verify PSTN connectivity
- Define fault domains using information gathered from end user
- Troubleshoot endpoint issues
- Identify voicemail issues and resolve issues related to user mailboxes
- Describe causes and symptoms of call quality issues
- Reset single devices
- Describe how to use phone applications
Interconnecting Cisco Networking Devices Part 1 (ICND1)
Interconnecting Cisco Networking Devices Part 2 (ICND2)
Implementing Cisco Network Security (IINS)
Implementing Cisco Collaboration Devices (CICD)
Implementing Cisco Video Network Devices, Part 1 (CIVND1)
Implementing Cisco Video Network Devices, Part 2 (CIVND2)
Understanding Cisco Cloud Fundamentals (CLDFND)
Introducing Cisco Cloud Administration (CLDADM)
Introducing Cisco Data Centre Networking (DCICN)
Introducing Cisco Data Centre Technologies (DCICT)
Designing for Cisco Internetwork Solutions (DESGN)
Implementing Cisco IP Routing (ROUTE)
Implementing Cisco IP Switched Networks (SWITCH)
Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)
Designing Cisco Network Service Architectures (ARCH)
“We have helped thousands achieve Cisco Certifications, let us help you”
– Murad Tanvir, Double CCIE #17081
Take the certification exam within 3 months of course / module completion
Take the official vendor certification exam at the Logitrain training center
Course material in hardcopy is included. Full-time classroom courses include meals
Mock tests included in full-time courses for 3 months from course completion
Our trainers are highly skilled with expertise and extensive hands-on experience
Relax, we will beat competitor’s advertised price. Our course has no extra costs
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