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CICD: Implementing Cisco Collaboration Devices

Implementing Cisco Collaboration Devices (CICD) Course

Implementing Cisco Collaboration Devices (CICD) Certification

The CICD course focuses on providing you the skill sets and knowledge required in implementing Cisco Unified Communications solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

  • Training: get practical technical skills
  • Receive a certificate of course attendance
  • Small class size: increased instructor interaction
  • Authorised test centre: exams taken at our premises
  • More hands-on: 6 weeks remote lab access included
  • Expert trainers: imparting real world experience

No pre-requisites for this course.

There is no certification exam associated with this training course.

  • Describe the Characteristics of a Cisco Unified Communications Solution
  • Provision End Users and Associated Devices
  • Configure Voice Messaging and Presence
  • Maintain Cisco Unified Communications System
  • Provide End User Support

This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.

  • Describe the Cisco Unified Communications components and their functions
  • Describe call signaling and media flows
  • Describe quality implications of a VoIP network
  • Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Create or modify user accounts for Cisco Unified Communications Manager
  • Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
  • Create or modify endpoints for Cisco Unified Communications Manager
  • Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
  • Describe how calling privileges function and how calling privileges impact system features
  • Create or modify directory numbers
  • Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
  • Enable end users for Cisco Unified IM and Presence
  • Verify user features are operational
  • Describe user creation options for voice messaging
  • Create or modify user accounts for Cisco Unity Connection
  • Describe Cisco Unified IM and Presence
  • Configure Cisco Unified IM and Presence
  • Generate CDR and CMR reports
  • Generate capacity reports
  • Generate usage reports
  • Generate RTMT reports to monitor system activities
  • Monitor voicemail usage
  • Remove unassigned directory numbers
  • Perform manual system backup
  • Verify PSTN connectivity
  • Define fault domains using information gathered from end user
  • Troubleshoot endpoint issues
  • Identify voicemail issues and resolve issues related to user mailboxes
  • Describe causes and symptoms of call quality issues
  • Reset single devices
  • Describe how to use phone applications
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What is included with the Implementing Cisco Collaboration Devices Course?

Logitrain course includes official certification exam fee.
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Our class size is small for personalised learning experience
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Book and pay for a course before 30 June and attend training until 31 August. Limited seats. Courses run subject to minimum bookings.
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