Declaration
By attending a training course or using Logitrain services, I confirm I am over 18 years of age and agree to the following terms and conditions and that I shall not:
a) Supply false information or exclude important facts in my booking
b) Fail to abide by the rules and regulations of Logitrain
c) Frequently be late or absent for reasons within my control
d) Cause any damage or destruction to Logitrain property
e) Engage in unlawful behaviour or misconduct contrary to the best interests of Logitrain
Terms and Conditions
Logitrain Pty Ltd (ABN 50 615 898 103) agrees to supply goods and services (“Services”) to a purchaser, participant, attendee, student or course recipient (“Client”, “Participant”, “Candidate”, “Student”, “You” or “Your”) on these standard terms and conditions (“Terms”). In the text below, the words “course” and “training” may refer to a course, package, internship, career counselling and program depending on your registration. A package or program means a booking made for a combination of one or more courses. The courses and services built into the programs and packages are not charged separately, nor can they be removed individually. We are unable to alter our services that you do not agree with or choose not to avail. Logitrain quotes are valid for thirty days from the date of issue. The website is updated from time to time; we use caching services to improve the website loading speed. Visitors must use the updated information by clearing the cookies in their browser or using private/incognito mode to load the updated information.
This Agreement is governed by and is in accordance with the laws of Victoria, Australia, and the parties agree to submit to the exclusive jurisdiction of the courts of Victoria, Australia. Any legal matters arising will commence and conclude within the jurisdiction of the Victorian Courts.
By using this website, you agree to abide by the terms and conditions set out in this Agreement. If you do not agree to abide by these terms and conditions, do not use this website.
1. All course(s) within a package/program fees or initial/token payments for the training are non-transferable. All communication to Logitrain must be through the same email address used to book the training. Participants take responsibility for providing a correct and acceptable email address for receipt of all information sent via email.
2. All Logitrain programs/packages/courses are non-transferable and must be completed within six months of the commencement of the first course/module. Courses in the packages and programs cannot be changed. Starting a career in any field, regardless of your current circumstances, educational background, or work experience, requires commitment, hard work, motivation, determination, resilience, self-study, and perseverance. These attributes/abilities are entirely based on the participant, do not sign up for our services, if you are not confident. As a provider, we can impart technical knowledge, help improve their skills and provide guidance. Academy courses and academic alliance courses are only delivered in our diploma qualification.
3. It is the responsibility of the participant(s) to fulfil the course prerequisites. All courses require participants to do self-study; it is an integral part of the training course. We highly recommend spending ample time for self-study during and after the courses by reviewing and consolidating what has been covered to be well-prepared for the exam (if applicable). Self-study using the products with various scenarios and data sets is critical as per the course requirements. It is not necessary the participant will pass the exam following a training course, neither we claim participant will pass the certification exam after attending our training course.
4. Recording equipment and recording software or applications of any kind, and camera usage, are not permitted during training, including in the classroom, in in-house sessions, in live online training and during mock tests. If you record without our written permission, we may remove you from the training, and you will be responsible for any loss or damage we reasonably suffer as a result, including in relation to our intellectual property. We reserve our right to take further action where the law allows.
5. No part of the training and mock tests may be reproduced or transmitted in any form or by any means, electronic or mechanical, including recording, or by any information storage and retrieval system, without written permission from Logitrain via info@logitrain.com.au.
6. The practice questions provided, reference material or any online materials provided, suggested or recommended before, during and after the training are a guide only. Logitrain cannot validate/verify the questions or answers nor take responsibility if these questions do not appear in the official certification exam or if the official certification exam is failed for any reason. To enhance learning, participants need to self-study, do their research and refer to the course material to verify the questions and answers to the practice questions.
7. Training delivered and course material provided is designed to assist participants in preparing for the certification exams. Our courses may not cover all items listed on the blueprint/syllabus/exam objectives/course objectives. While every effort has been made to ensure that all material is as complete and accurate as possible; neither the authors, trainers, nor Logitrain assumes any liability or responsibility to any person or entity with respect to loss or damages incurred from our training or services. To protect intellectual property, Logitrain does not provide the slides delivered during training.
8. Logitrain may use your name, company name, feedback, comments, testimonials, reviews, evaluations, test results, pictures and videos obtained during the course for its promotional, website and marketing activities; unless you direct otherwise in writing.
9. Subject to your rights under the Australian Consumer Law noted at the end of these Terms, and to the extent permitted by law, Logitrain is not liable for any loss, injury or damage to any person or property arising from the provision of its services or resources, and you use this website at your own risk. We do not accept responsibility for any loss, disruption or damage to your data or computer system that may occur while you use this website. Nothing in this clause limits any liability that cannot be excluded under the Australian Consumer Law or any other applicable law.
10. Instalments must be paid as per the given payment schedule and cannot be changed. If the instalment plan is breached, Logitrain reserves the right to invoice the participant for the full outstanding amount. Until the instalments are paid, and up to date, the training and related benefits will freeze, e.g. training cannot be attended, official certification exam(s) or mock test(s) cannot be attempted. The original timeframe for the official certification exam(s) or mock test(s) will not be extended.
11. All courses, courses within packages and programs must be completed in their entirety once commenced by following the given schedule; breaks are not allowed unless approved in writing by Logitrain before registration through info@logitrain.com.au. If registered for a part-time package or program, some courses may run as full-time or live online training. If the course is not attended without notice on the schedule given, the course is considered to have been delivered. Logitrain is not liable to deliver the training again.
12. Enrolment is confirmed on receipt of a request via email, phone or Book Now form; it is a formal and legal commitment by the participant or their employer to undertake training and/or services. Once the request is received, we reserve the participant seat, organise the course material, and allocate the trainer and the relevant resources required to deliver the training. If the training is then not attended by the participant, cancelled or rescheduled, we incur a loss. Hence, if the booking is cancelled, rescheduled, or training is not attended by the participant/organisation, the invoice remains payable.
13. Payment can be made by EFT, Cheque, Credit Card or Purchase Order (for Credit Clients only). By paying the fee, you confirm having the authority to use the credit card or bank account you are using to pay the fee.
14. Course fee does not include the certification exam fee unless advertised on the specific course page under the “What is included” section. The exam fee is only included if the words “Includes Official Exam Fee” are present under the What is included section for unexpired/available exams. The exam however is not included if it has expired or is no longer available.
15. Course material, once issued, cannot be exchanged.
16. Logitrain is unable to assist in configuring, installing, and troubleshooting applications, operating systems or any programs on participant’s devices. Our trainers assist participants during the training sessions on Logitrain devices. Signing up for our courses confirms you are digitally literate and meet the course prerequisites. For example, you have access to a computing device with Zoom, Microsoft Office applications, and a high-speed internet connection and can navigate across multiple sources of information and websites.
17. Logitrain reserves the right to amend the courses, packages, programs, curriculum, course dates, course timings, trainers, fees, services and terms and conditions from time to time without prior notice. The courses or services to be provided are detailed in our confirmation email to you. Due to the nature of our business, courses, packages and programs may change on our website. However, we will only deliver the services we have provided in our confirmation email to you. Logitrain will not be liable under any circumstances for anything more than the course fee paid. Logitrain under no circumstances assumes the responsibility for non-refundable airline tickets, staff salaries, wages or other expenses incurred due to course cancellations, course unable to run, technical issues, delays, dissatisfaction with the course or compensation for time lost etc. The information we provide should not be used or relied upon as the sole determiner for the purposes of your employment or other career or vocational matter. You should consider your own personal situation in addition to the information provided by our services. The information on our website and what we provide is general in nature only and does not take into account your personal objectives or needs. Please consider its appropriateness to you before making any decision. The case studies/testimonials/videos shown are not a prediction of the outcomes you will achieve. Information is subject to change. Logitrain and its related entities make no representation as to the accuracy or completeness of the information. We do not claim that we are authorised for the courses on our website. Given the nature of business, the information posted on our website, related entities, internet and social media webpages, it is not possible to keep our accreditations, vendor certification exam information, jobs related data or exam prices updated at all times, nor are we able to constantly update those that have been achieved/not achieved/expired/not renewed or if certification exam has expired. If required, please email us, and we will provide the list of current/active accreditations at that time.
18. Logitrain reserves the right, if necessary, to cancel, move or reschedule a previously confirmed training course date or a training course currently being delivered for various reasons, including but not exclusively illness, unavailability of the trainer, circumstances beyond our control or other unforeseen circumstances. In these cases, Logitrain will endeavour to inform the participant as soon as practicable. In the event that it is necessary to reschedule the course(s) to another date(s), Logitrain shall inform the participant as soon as possible regarding the new course delivery date(s). In the event that Logitrain reschedules a previously confirmed training course, the participant may apply for a refund or training credits which will be valid for six months. Logitrain will have no other/further liability of any type due to changes to the course date other than those set out in this condition, and no other claim for compensation or expenses will be considered. If a refund is being issued, Logitrain must be provided with the relevant account details to process the refund within 15 days, failing which the amount can be redeemed as training credits which must be attended within two months from the date of becoming training credits.
19. It is not possible to make any changes to the courses, programs, packages, delivery location, participants, delivery method or course type including but not limited to, e.g. change courses in packages/programs, change or remove exams in packages/programs, swap exams, change timings, training type after training has commenced.
20. You are required to take responsibility and make good for any damage caused to Logitrain property by you. Any licences or system access provided by Logitrain ceases at the end of the course, and the licences or system access must be returned to Logitrain; in case this is not done, full charges of the systems or licences are payable to Logitrain. You are expected to have access to a computer capable of running Windows 10/11. After joining the training, Logitrain will only liaise with the participant for any communication.
21. The training, exams, internship and any other services purchased at a location must be utilised at that location, and transfer of services within branches is not allowed.
22. If a participant fails to attend the training course for any reason without notice, 100% of the course fee is payable, and the three months exam timeframe will commence from the course completion date.
23. We reserve participant(s) seats in the training course and allocate relevant resources once the payment has been made; therefore, cancellations (only available in some instances), rescheduling and transfers attract additional charges.
24. If you wish to cancel, reschedule or transfer a course, package or program, you must notify us in writing at info@logitrain.com.au. The date we receive your written notice is the date the request is made. Fees for cancellation, rescheduling and transfer are set out below and are calculated on the full fee. The fees represent a genuine pre-estimate of the costs and losses we reasonably expect to incur, including trainer allocation, course material, reserved seats and committed third-party costs, which we commit to once your place is confirmed. Refunds are not available for a change of mind, but this does not affect any refund or remedy you are entitled to under the Australian Consumer Law.
25. Cancellation requests received within 20 business days of the training commencement date are subject to a 100% cancellation fee based upon the full fee. Cancellation requests received more than 21 business days from the training commencement date are subject to a 55% cancellation fee based upon the full fee and an additional $450 administration charge.
26. Rescheduling requests received within 20 business days of the training commencement date are subject to a 75% rescheduling fee based upon the full fee. Rescheduling requests received more than 21 business days from the training commencement date are subject to a 45% rescheduling fee based upon the full fee. Packages and programs rescheduling fee is calculated per course based on the particular full-time course fee regardless of the training commencement date. Rescheduling internship and career counselling session incur a $250 charge. Rescheduling is allowed only once for a maximum of one month.
27. Transfer requests received within 20 business days of the training commencement date are subject to a 75% transfer fee based upon the full fee. Transfer requests received more than 21 business days from the training commencement date are subject to a 45% transfer fee based upon the full fee. If transferring to a course/program/package with a higher fee, the difference in fee has to be paid. Packages and programs rescheduling fee is calculated based on the given timelines and is based on the particular full-time course fee.
28. You agree that due to programming and course delivery requirements, the covenants in the cancellation, rescheduling and transfer clauses are fair and reasonable. If a course, a course within a package or program, is unable to be delivered for any other reason, Logitrain will deliver the course on the earliest possible alternate dates. The amount retained by Logitrain Pty Ltd is required to cover the cost of staff and resources, which will have already been committed based on the candidate’s initial intention to undertake the training.
29. For 12 months after we provide your courses, you agree not to solicit or entice away any employee, trainer or contractor of Logitrain without our written consent. If you breach this clause, you are liable for the loss we actually suffer as a result, and we may seek an injunction to restrain the breach. This clause is intended to protect our legitimate business interests and applies only to the extent reasonably necessary to do so.
30. If a participant feels that the course/package/program is not appropriate or they are not satisfied with the training, they must inform Logitrain in writing by emailing info@logitrain.com.au within two hours of training commencement. We will transfer the participant to an appropriate course/program/package or allocate a different trainer at a later date, and any difference in fees must be paid. If the course(s) are changed, all previously issued course material must be paid for. A hard copy or a soft copy of the course material is included in the course fee. Additional course material is available at $129 for some courses. Normally the soft copy course material is not printable and may not include the practise tests, extras etc., which may be included with the hard copy course material.
31. Participant, attendance and course substitution are not accepted.
32. Pass guarantee is applicable on specific full-time courses only if mentioned on the relevant course page. It allows the participant to retake the full-time (weekdays) course. Applicable to full fee-paying students only. In order to avail the pass guarantee (free retake of the course), the participant must not take the official certification exam on the third day of the course, and the participant must score more than 80% in three mock tests and show the mock test result screen for three mock tests to a Logitrain staff member.
33. Logitrain is not liable for the theft, loss or damage to the participant’s property at Logitrain premises or when attending training, mock tests or official certification exams. Mock tests are held on computers which have general and administrative access to attempt the test and the computers may contain irrelevant content, we are not liable for any loss or issues caused by connecting to mock test computers.
34. All courses, courses within packages and programs run subject to minimum registrations as defined by Logitrain’s internal policies. If minimum enrollments are not reached, an alternate course date will be provided.
35. If one or more official certification exams are included in your course, package or program, the following applies. The full exam booking process, identification requirements and vendor-specific steps are set out on our Exam Services page at https://www.logitrain.com.au/examservices.html, which forms part of these Terms.
Timeframe: Each included exam must be registered and attempted within three months of completion of the relevant course or module. The completion date is the official completion date and does not change if a class or session is missed. The three-month period is reduced if the exam is being retired or is expiring. For some exams, the three-month period can be extended by two months from the original expiry date by paying half the exam fee before it expires.
Booking: Logitrain books the exam on your behalf. Exams cannot be booked on the same day and cannot be booked more than three days in advance. Booking is subject to seat availability and is confirmed only when the requested date and time are available. Logitrain is not responsible if the three-month period expires due to seat availability.
Testing identification: For most exams delivered through Pearson VUE, you must create your own testing ID with the vendor before we can book the exam, and the exam cannot be booked without it. We cannot create a testing ID for you. For PeopleCert exams there is no testing ID; we issue you a voucher and you schedule the exam yourself through your PeopleCert account.
Delivery: Depending on the exam, delivery is at a Logitrain or Pearson VUE test centre, or by online proctoring. Some exams, including PeopleCert exams such as ITIL, PRINCE2, PRINCE2 Agile, MoP and P3O, are available by online proctoring only. You must take any online proctored exam on a personal computer that you control, not a work or corporate computer, and you must meet the online proctoring and system requirements published by the relevant exam vendor. The exam cannot be taken unless the exam application is able to close all other running applications on your device.
One attempt: The exam fee covers one attempt only. Logitrain pays for the exam once. The exam fee cannot be redeemed for cash, credit or refund, and is non-transferable and non-extendable, except for the paid extension described above. It cannot be combined with other vendor vouchers, offers or discounts.
Changes: Once Logitrain has booked your exam or issued your voucher, Logitrain cannot reschedule or cancel it. Where the exam vendor permits a change, you may arrange it directly with the vendor under their policies and at your own cost.
On the day: You must be ready, with the required original identification in physical form, at least 30 minutes before the exam start time. If you do not attend or are not available, the attempt is void.
You understand and agree that official certification exams are administered by third-party vendors, not Logitrain, and that Logitrain has no control over them. Once the exam is booked or the voucher is issued, you deal with the vendor directly for all exam matters, and you agree to the vendor’s current terms, policies and agreements, which it is your responsibility to read.
36. Remote lab access, if included in the course, is provided on a best-effort, shared basis. We do not assume responsibility as participants can misconfigure the devices and lose connectivity; this may cause the service to remain unavailable.
37. If mock tests are included in your course, package or program, the following applies. Mock tests are available to full-fee full-time candidates, part-time candidates paying full-time fees, and candidates enrolled in a job ready program. They must be registered and attempted within three months of course completion. The completion date is the official completion date and does not change if a class or session is missed. One mock test is allowed per business day, and each mock test is booked using the form on the mock test page. Mock test questions and answers are sourced from third parties and are not verified by Logitrain, so some questions may not work, may be incorrect or may not be relevant, and item types such as simulations, drag and drop, fill in the blanks, test-lets and sim-lets may not function. Mock tests are provided as a guide only to assist your preparation. Mock tests are delivered online on a best-effort basis, and in the event of a technical issue a mock test may not be delivered. A mock test can be rescheduled or cancelled before the test for a $50 charge. A no-show, without informing us beforehand, incurs a $75 charge that must be paid before booking another test. Mock test slots, delivery requirements and the full mock test terms are set out on our mock test page at https://www.logitrain.com.au/mocktest.html, which forms part of these Terms.
38. We may view and record activities undertaken during training for internal evaluation and trainer development purposes only. Live virtual training sessions may be recorded on the same basis. These recordings are kept internally, are not disclosed to third parties and are not used for marketing. This is separate from clause 8, which covers material we may use for marketing unless you direct otherwise in writing.
39. All internships are conducted through Logitrain. The internship included in Job Ready Program 2 and Job Ready Program 3 is unpaid, educational and involves simulated projects or simulated support tickets based on fictional businesses. Internship work is not real client work, does not constitute productive work for any organisation, and is not employment. Participants may keep the work they complete during the internship for their own portfolio.
40. Lunch/meals are not included in our courses. If provided, they are ordered through commercial companies or offered at cafes; Logitrain cannot be held responsible for the quality of food/beverages. We are unable to cater to special dietary requirements.
41. Due to the benefits included, the price of a course in part-time programs is 1.6 times the price of a standard part-time course.
42. All complaints must be made in writing by emailing info@logitrain.com.au; we are unable to process verbal complaints. For PeopleCert’s complaints, appeals and other policies click on the relevant tab at https://www.peoplecert.org/terms-of-service-and-privacy-policy
43. The training hours mentioned on the website are a guide; we try to abide by them; however, the training may finish earlier on a given day as the training delivery time is dependent on the number of participants attending, the number of questions asked by the participants, the pace of learning on the day etc. Our courses include mock tests, and these may be done during the training course to help participants to prepare for the exam. In the training course, the last day is reserved for an unsupervised mock test and the official certification exam (if the participant wants to attempt it). The training session may finish earlier on the course days.
44. All communication regarding changes in courses, programs, packages, schedules, and internships must be provided in writing to Logitrain; we have a policy of sending emails of any approved changes for clarity and your convenience. Our staff are not authorised and do not approve changes verbally. Logitrain cannot be held liable by claiming one of our staff members approved the change verbally. If you believe a change has been approved, please request it to be sent in writing in an email from info@logitrain.com.au.
45. We would like to send you marketing communications about our courses, events and services. Where the law requires your consent, we will rely on consent you give us or on our existing relationship with you as permitted by the Spam Act 2003 (Cth). Every marketing email we send includes a functional unsubscribe link, and you can opt out at any time using that link or by writing to info@logitrain.com.au. We will action opt-out requests within the period required by law.
46. We handle your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). Where we disclose your personal information to overseas vendors so that you can receive the exam you have requested, we take reasonable steps to ensure those recipients handle your information consistently with the Australian Privacy Principles, or we obtain your consent after informing you that the information may not receive the same level of protection as it does in Australia.
47. The exam fees, salary information, and the number of available jobs listed on the website are true at the time of publishing; the details provided can change at any time. Logitrain is not and cannot be held liable for the accuracy of these details.
48. Our working hours are Monday to Friday from 9:30 am to 5 pm. Only the training staff is available on weekends and weeknights. All post-course support emails will be responded to within 2 business days of enquiry received.
49. Our service delivery in certain cases is dependent on the services and availability of third parties and suppliers. If the relevant underlying service is not provided to us, we may not be able to deliver the relevant service to you. We will endeavour to work with third parties and suppliers to work out a possible solution as soon as practicable.
50. If you are not feeling well, in order to protect you, other students, and our staff and in the best interest of the wider community, we will move you to live online training course/s (if required) while keeping the same schedule. We are unable to reschedule, cancel training or issue refunds.
51. Due to supply issues with headsets, we are unable to provide headsets for live virtual training. Candidates can use external or built-in speakers and mic on their devices or use earplugs/headphones. Live virtual training is delivered through Zoom and we may be able to use Microsoft Teams. We recommend using a personal device for online training as corporate computers often adhere to strict group policies enforced by organisations and the applications used during training may not work.
52. For our resume writing services, you acknowledge that any information provided to us is based solely on the information supplied by you and that we cannot warrant the accuracy or truthfulness of your response. We are unable to add to your responsibilities as, ultimately, it is your resume. We improve your resume by providing it with a professional appearance and relevance and clearly displaying your compelling information. Job Programs include a complimentary resume and cover letter service.
53. Logitrain Pty Ltd reserves all rights to this site’s content and design. Unless permitted in writing by Logitrain Pty Ltd, you may not reproduce, use or copy any content on this site, including names, logos and any other material licensed to Logitrain Pty Ltd. You may not modify, adapt or create derivative works based on or contained in our services or any associated written material accompanying or produced by us. You may not reverse engineer, decompile or disassemble our services or any associated written material accompanying or produced by it.
54. Our blogs and articles are intended to provide general knowledge and awareness and do not serve as a substitute for professional career advice. The views and opinions expressed in the articles belong to the authors and contributors. Logitrain is not liable for the accuracy and authenticity of the content after its publication date. We encourage visitors to do their own research before making a decision.
55. In case of a lockdown, the scheduled training will be moved to live virtual training and will not be rescheduled to a different date. Official certification exams conducted by Pearson VUE will be moved to an online exam, except where the vendor does not support this. All exams conducted by PeopleCert are online proctored and require application(s) to be installed on your device. It is your responsibility to meet the online exam requirements. You must use a personal computer that you control, not a work or corporate computer, and the exam cannot be taken unless the exam application is able to close all other running applications on your device.
56. Our Price Beat Guarantee offer was made available on 21 January 2022; the details are available at https://www.logitrain.com.au/current-offers/price-guarantee.html
57. We post/courier the course material if hardcopy is selected to the address provided in the registration email. It is the registrant’s responsibility to receive/collect the course material. We will not be liable to provide course material again.
58. By signing up and/or availing our services (regardless of the booking process/method/including if you request us to book on your behalf), you have read, understood, are accepting the terms and conditions and relevant detail on this webpage, the additional terms and conditions on our mock test page at https://www.logitrain.com.au/mocktest.html and our Exam Services page at https://www.logitrain.com.au/examservices.html, site disclaimer at https://www.logitrain.com.au/about-us/disclaimer.html and our Privacy Policy at https://www.logitrain.com.au/about-us/privacy-policy.html
Nothing in these Terms excludes any right or remedy you have under the Australian Consumer Law that cannot be excluded.