ITIL® Foundation

  • Face to Face

    Instructor led training for maximum learning
  • Fully Hands-on

    Get the knowledge and skills by doing yourself to work in industry
  • Course Material

    Course material in hardcopy included for you to keep
  • Exam Fee Included

    Take the exam within 3 months of course/module completion
  • Practise Questions

    Test your knowledge through a vast number of questions
  • Authorised Test Center

    Take the official certification exam at our training center

 

Course Dates, Locations & Prices COURSE INFORMATION

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Melbourne Days: Mon - Wed
Time: 9:30 am to 5:00 pm
3 Days $1699 Start: 30-May-16
End: 01-Jun-16
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End: 20-Jun-16
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2 weeks $1299 Start: 09-Jul-16
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Melbourne Days: Mon - Wed
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3 Days $1699 Start: 11-Jul-16
End: 13-Jul-16
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Sydney Days: Mon - Wed
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Melbourne Nights: Mon & Tue
Time: 6:00 pm to 9:00 pm
2 weeks $1299 Start: 11-Jul-16
End: 18-Jul-16
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Adelaide Days: Mon - Wed
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Canberra Days: Mon - Wed
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Perth Days: Mon - Wed
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3 Days $1699 Start: 11-Jul-16
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Live Training Days: Mon - Wed
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Adelaide Days: Mon - Wed
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3 Days $1699 Start: 18-Jul-16
End: 20-Jul-16
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Canberra Days: Mon - Wed
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3 Days $1699 Start: 18-Jul-16
End: 20-Jul-16
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Perth Days: Mon - Wed
Time: 9:30 am to 5:00 pm
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Melbourne Weekends: Saturdays
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2 weeks $1299 Start: 23-Jul-16
End: 30-Jul-16
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Sydney Weekends: Saturdays
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End: 30-Jul-16
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Brisbane Weekends: Saturdays
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2 weeks $1299 Start: 23-Jul-16
End: 30-Jul-16
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Adelaide Weekends: Saturdays
Time: 10:00 am to 6:00 pm
2 weeks $1299 Start: 23-Jul-16
End: 30-Jul-16
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Melbourne Days: Mon - Wed
Time: 9:30 am to 5:00 pm
3 Days $1699 Start: 25-Jul-16
End: 27-Jul-16
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Sydney Days: Mon - Wed
Time: 9:30 am to 5:00 pm
3 Days $1699 Start: 25-Jul-16
End: 27-Jul-16
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Brisbane Days: Mon - Wed
Time: 9:30 am to 5:00 pm
3 Days $1699 Start: 25-Jul-16
End: 27-Jul-16
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Melbourne Nights: Mon & Tue
Time: 6:00 pm to 9:00 pm
2 weeks $1299 Start: 25-Jul-16
End: 01-Aug-16
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Sydney Nights: Mon & Tue
Time: 6:00 pm to 9:00 pm
2 weeks $1299 Start: 25-Jul-16
End: 01-Aug-16
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Brisbane Nights: Mon & Tue
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Adelaide Nights: Mon & Tue
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2 weeks $1299 Start: 25-Jul-16
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Adelaide Days: Mon - Wed
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End: 27-Jul-16
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Canberra Days: Mon - Wed
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Perth Days: Mon - Wed
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Adelaide Days: Mon - Wed
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Canberra Days: Mon - Wed
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Perth Days: Mon - Wed
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Melbourne Weekends: Saturdays
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End: 13-Aug-16
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Course Information DATES, LOCATIONS & PRICES


Our ITIL® training course covers the latest ITIL Training Certificate Syllabus released January 2013.

IT Infrastructure Library® course provides a framework of guidance for IT Service Management considered as Best Practice. It provides a practical, framework for identifying, planning, delivering and supporting IT services to the business. IT Infrastructure Library Training certificate in IT Service Management certifies that the applicant has learned knowledge and information of the Infrastructure Library terminology, structure and basic concepts. It also ensures that the individual has a firm grasp on the core principles of this course for Service Management.

The ITIL® Accredited Examination Institute logo is a trademark of the Cabinet Office. Information Technology Infrastructure Library certifications are based on the concepts and methods on the best practices of IT service management. At Logitrain, in Melbourne, Sydney, Brisbane, Adelaide, Canberra, Perth this course is focused at helping students to fully understand and get certified in ITIL Training and certification exam.

The ITIL training and certification helps individuals in competing with other professionals globally. To develop a deep understanding of its concepts, you need to go through ITIL Training certification, which is also a pre-requisite for ITIL Intermediate and Expert certifications. For almost a decade, the IT Infrastructure Library credentials have represented quality professionals in the field of IT service management.

This certification is a key requirement for the following jobs:

  • Business Analyst
  • Application Support Specialist
  • Service Delivery
  • Technical Consultant
  • Technical Analyst
  • Project Management and other IT Service Management related jobs

There are no pre-requisities to this certification

Candidates can achieve this certification by passing following exam(s).

  • EX0-117

The certification exam if included in your course can be registered and attempted within 3 months of course/module completion at Logitrain training centre on weekdays during normal business hours (excludes public holidays)

We provide Official ITIL® Foundation Handbook with this course

Weekdays (Full-Time) course offers more benefits:

  • Retake

    Sit through the course again
    if you want
  • Mock Tests

    Get confidence to pass & assess your preparation before the exam
  • Meals

    No need to look for café`s, lunch and refreshment included

 

  • Service Management as a practice
  • Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Selected Processes
  • Selected Roles
  • Selected Functions
  • Technology and Architecture
  • ITIL® Qualification scheme
  • Helpdesk Operators
  • IT Professionals
  • Systems Administrators
  • Project Managers
  • Service Delivery Professionals
  Session Contents
INTRODUCTION, SERVICE MANAGEMENT, STRATEGY AND DESIGN
 
Day 1
The ITIL® Qualification Scheme
Levels of qualification
Qualification bodies
The ITIL foundation certificate

Introduction to Service Management
Service and service management
Service value : utility and warranty
Service types
Service packages
Service assets : resources and capabilities
Process, functions and roles
ITIL and the Service Lifecycle
ITIL service management practices
The service lifecycle

Service Strategy
Value creation
Service portfolio management
Processes
Demand management
Financial management

Service Design
Service solution
Service management systems and tools
Service level management
Service catalogue management and Request fulfillment
Availability management
Information security management
Supplier management
Capacity management
IT service continuity management
SERVICE TRANSITION, OPERATION, AND CONTINUAL SERVICE IMPROVEMENT
 
Day 2
Service Transition
Service asset and configuration management
Configuration item
Configuration model
Change management
Release and deployment management
Knowledge management
Service knowledge management system

Service Operation
Event management
Incident management
Problem management
Access management
Functions: service desk
Service desk: centralized service desk
Service desk: virtual service desk
Service desk: follow- the sun
IT operations management
Application management

Continual Service Improvement
Governance
Deming cycle
Continual service model
Measurement
Types of metrics
Service Management Technology
Use of technology
Service automation
Service analytics

How it All Fits Together
Key links, inputs and outputs
Strategy implementation
Specialization and co-ordination
Monitoring and control
Continual service improvement
EXAM PREPARATION: MOCK TESTS AND ITIL® FOUNDATION EXAM
 
Day 3
Exam preparation and Mock Tests

Tips and Tricks for the Exam

ITIL® Foundation Exam


Part-time participants can take the exam on weekdays during business hours
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