ITIL v3 Foundation to ITIL 4 Foundation Upgrade
Pre-requisite: ITIL v3 Foundation
This 1-day course has especially been devised for candidates who already hold the ITIL v3 Foundation certification. This course delivers the changes and updates between ITIL v3 and ITIL 4.
ITIL 4 paints a holistic end-to-end picture and introduction to the four dimensions of service management and the value stream with a focus on the guiding principles that help organisations to adopt and adapt ITIL.
Logitrain has a strong history of successfully delivering ITIL v3 training to thousands of participants. If you are already ITIL v3 Foundation certified, this is the best time to upgrade to the most popular framework in IT Service Management.
There is no upgrade path from ITIL v3 in the certification scheme. The only option to attain ITIL 4 certification is to pass the new exam.
ITIL is a trademark of AXELOS Limited.
Candidates must have a solid understanding of ITIL v3 and must hold the ITIL v3 Foundation certification
Candidates can achieve the ITIL 4 certification by passing the following exam(s).
- PeopleCert ITIL 4 Foundation
Exam cost is not included in the course fee.
- ITIL v3 upgrade to ITIL 4
- Key differences between ITIL v3 and ITIL 4
- The four dimensions of ITIL service management
- Understand the purpose and components of the ITIL service value system
- Activities of the service value chain, and how they interconnect
- New practices in ITIL 4
- Upgrade to ITIL 4 Foundation
- Core concepts, definitions and terminology of ITIL 4
- Structure and benefits of ITIL 4
- The ITIL Certification path
- Service Management: Key Concepts
- The Guiding Principles
- The Four Dimensions of Service Management
- Service Value System
- Overview of ITIL Practices
This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.
- Technical Analyst
- Project Management
- Service Delivery
- IT Architects, Planners and Consultant
- Quality Analyst
- Database Administrators
- Process Owners/Practitioners
Must hold ITIL v3 Foundation certification
- Introduction to the core concepts of ITIL 4
- Key definitions and terminology of the ITIL 4 model
- Structure and benefits of ITIL 4
- The ITIL Certification path
- Service Management: Key Concepts
- Value and Value Co-Creation
- Value: Service, Products, and Resources
- Service Relationships
- Value: Outcomes, Costs, and Risks
- The Guiding Principles
- The Seven Guiding Principles
- Applying the Guiding Principles
- The Four Dimensions of Service Management
- Organisations and People
- Information and Technology
- Value Streams and Processes
- External Factors and Pestle Model
- Service Value System
- Overview of Service Value System
- Overview of the Service Value Chain
- Introduction to Continual Improvement
- Relationship between Continual Improvement and Guiding Principles
- Overview of ITIL Practices
Get a Letter of Attendance to prove your commitment to learning
We provide a personalised learning experience for every student
Course material in digital format is included for flexibility and ease of use
Practical scenarios are discussed for better understanding of the key concepts
Take the official certification exam at Logitrain, a local VUE test centre or online
Relax, we will beat competitor’s advertised price. Our course has no extra costs
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The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions. Proposed course dates are given, course runs subject to availability and minimum registrations.
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