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ITIL v3 upgrade to ITIL 4 Foundation

ITIL v3 Foundation to ITIL 4 Foundation Upgrade

Pre-requisite: ITIL v3 Foundation

This 1-day course has especially been devised for candidates who already hold the ITIL v3 Foundation certification. This course delivers the changes and updates between ITIL v3 and ITIL 4.

ITIL 4 paints a holistic end-to-end picture and introduction to the four dimensions of service management and the value stream with a focus on the guiding principles that help organisations to adopt and adapt ITIL.

Logitrain has a strong history of successfully delivering ITIL v3 training to thousands of participants. If you are already ITIL v3 Foundation certified, this is the best time to upgrade to the most popular framework in IT Service Management.

There is no upgrade path from ITIL v3 in the certification scheme. The only option to attain ITIL 4 certification is to pass the new exam.

 

ITIL is a trademark of AXELOS Limited.

Candidates must have a solid understanding of ITIL v3 and must hold the ITIL v3 Foundation certification

Candidates can achieve the ITIL 4 certification by passing the following exam(s).

  • PeopleCert ITIL 4 Foundation

Exam cost is not included in the course fee.

ITIL v3 Foundation to ITIL 4 Foundation study material
  • ITIL v3 upgrade to ITIL 4
  • Key differences between ITIL v3 and ITIL 4
  • The four dimensions of ITIL service management
  • Understand the purpose and components of the ITIL service value system
  • Activities of the service value chain, and how they interconnect
  • New practices in ITIL 4
  • Upgrade to ITIL 4 Foundation
  • Core concepts, definitions and terminology of ITIL 4
  • Structure and benefits of ITIL 4
  • The ITIL Certification path
  • Service Management: Key Concepts
  • The Guiding Principles
  • The Four Dimensions of Service Management
  • Service Value System
  • Overview of ITIL Practices

 

This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.

  • Technical Analyst
  • Project Management
  • Service Delivery
  • IT Architects, Planners and Consultant
  • Quality Analyst
  • Database Administrators
  • Process Owners/Practitioners

Must hold ITIL v3 Foundation certification

  • Introduction to the core concepts of ITIL 4
  • Key definitions and terminology of the ITIL 4 model
  • Structure and benefits of ITIL 4
  • The ITIL Certification path
  • Service Management: Key Concepts
  • Value and Value Co-Creation
  • Value: Service, Products, and Resources
  • Service Relationships
  • Value: Outcomes, Costs, and Risks
  • The Guiding Principles
  • The Seven Guiding Principles
  • Applying the Guiding Principles
  • The Four Dimensions of Service Management
  • Organisations and People
  • Information and Technology
  • Value Streams and Processes
  • External Factors and Pestle Model
  • Service Value System
  • Overview of Service Value System
  • Overview of the Service Value Chain
  • Introduction to Continual Improvement
  • Relationship between Continual Improvement and Guiding Principles
  • Overview of ITIL Practices
Get our expert trainers at your premises. Logitrain Customised Team can tailor the course to meet your organisation's specific learning and development needs and business goals.
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What is included with the ITIL v3 upgrade to ITIL 4 Foundation Course?
Logitrain course includes official certification exam fee.
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