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ITIL 4 Specialist: Drive Stakeholder Value (DSV)

ITIL® 4 Specialist: Drive Stakeholder Value (ITIL 4 DSV) Course + Exam

Get ITIL® 4 Specialist: Drive Stakeholder Value (ITIL 4 DSV) Certification Training by Authorised Provider

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ITIL 4 Specialist Drive Stakeholder Value certification training course – ITIL DSV module covers the type of engagement and interaction between a service provider and their customers, users, suppliers and partners.

The ITIL 4 Specialist Drive Stakeholder Value training course focuses on the conversion of demand into value via IT-enabled services. The ITIL 4 Specialist Drive Stakeholder Value module is required to achieve the ITIL 4 Managing Professional (ITIL 4 MP) certification. It covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. ITIL 4 Specialist Drive Stakeholder Value (ITIL 4 DSV) provides candidates with the tools to increase stakeholder satisfaction, integral to business success in the current competitive landscape.

Logitrain provides ITIL 4 Specialist Drive Stakeholder Value (ITIL 4 Specialist DSV) module to enhance the learning experience that combines instructor-led training with online materials. The hands-on exercises in the course are based on modules, and participants are encouraged to use the content as reference materials to reinforce what they learn in the class and to explore topics in more depth.

Logitrain provides technical knowledge and theoretical training on ITIL 4 Specialist Drive Stakeholder Value for our training course participants.

 

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ITIL 4 Foundation certification

Candidates can achieve the ITIL 4 certification by passing the following exam(s).

  • ITIL 4 Specialist: Drive Stakeholder Value (ITIL 4 DSV)

The certification exam can be registered and attempted within 3 months of course/module completion at Logitrain training centre on weekdays during business hours (excludes public holidays)

Logitrain’s ITIL 4 Specialist Drive Stakeholder Value (ITIL 4 DSV) study material
  • Understand how customer journeys are designed
  • Know how to target markets and stakeholders
  • Know how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to align expectations and agree details of services
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption/provisioning)
  • Know how to realize and validate service value

 

This course is likely to add to the employment-related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.

  • Technical Analyst
  • Project Management
  • Business Development Analyst
  • Service Delivery
  • Support Adviser
  • Business Consultant
  • IT Architects, Planners and Consultant
  • Quality Analyst
  • Database Administrators
  • Process Owners/Practitioners
  • Professionals working towards the ITIL Managing Professional Certification

Day 1 and Day 2

  • Understand the concept of the customer journey
  • Understand the ways of designing and improving customer journeys
  • Understand the characteristics of markets
  • Understand marketing activities and techniques
  • Know how to describe customer needs and internal and external factors that affect these
  • Know how to identify service providers and explain their value propositions
  • Understand the concepts of mutual readiness and maturity
  • Understand the different supplier and partner relationship types, and how these are managed
  • Know how to develop customer relationships
  • Know how to analyse customer needs
  • Know how to use communication and collaboration activities and techniques
  • Know how the relationship management practice can be applied to enable and contribute to fostering relationships (the relationship management practice
  • Know how the supplier management practice can be applied to enable and contribute to supplier and partner relationships management (the supplier management
  • Understand methods for designing digital service experiences based on value-driven, data-driven and user-centred service design
  • Understand approaches for selling and obtaining service offerings
  • Know how to capture, influence and manage demand and opportunities
  • Know how to collect, specify and prioritise requirements from a diverse range of stakeholders
  • Know how the business analysis practice can be applied to enable and contribute to requirement management and service design (the business analysis
  • Know how to plan for value co-creation
  • Know how to negotiate and agree service utility, warranty and experience
  • Know how the service level management practice can be applied to enable and contribute to service expectation management (the service level management practice
  • Understand key transition, onboarding and offboarding activities
  • Understand the ways of relating with users and fostering user relationships
  • Understand how users are authorized and entitled to services
  • Understand different approaches to mutual elevation of customer, user and service provider capabilities
  • Know how to prepare onboarding and offboarding plans
  • Know how to develop user engagement and delivery channels
  • Know how the service catalogue management practice can be applied to enable and contribute to offering user services
  • Know how the service desk practice can be applied to enable and contribute to user engagement
  • Understand how users can request services
  • Understand methods for triaging of user requests
  • Understand the concept of user communities
  • Understand methods for encouraging and managing customer and user feedback
  • Know how to foster a service mindset (attitude, behaviour and culture)
  • Know how to use different approaches to provision of user services
  • Know how to seize and deal with customer and user ‘moments of truth’
  • Know how the service request management practice can be applied to enable and contribute to service usage
  • Understand methods for measuring service usage and customer and user experience and satisfaction
  • Understand methods to track and monitor service value
  • Understand different types of reporting of service outcome and performance
  • Understand charging mechanisms
  • Know how to validate service value
  • Know how to evaluate and improve the customer journey
  • Know how the portfolio management practice can be applied to enable and contribute to service value realization

Day 3

Exam preparation and Mock Tests

Official ITIL v4 Specialist Drive Stakeholder Value Exam

Part-time participants can take the exam on weekdays during business hours

 

We highly recommend spending ample time for self-study during this course by reviewing and consolidating what you’ve learned, to be well prepared for the exam.

Get our expert trainers at your premises. Logitrain Customised Team can tailor the course to meet your organisation's specific learning and development needs and business goals.
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What is included with the ITIL® 4 Specialist: Drive Stakeholder Value (ITIL 4 DSV) Course?
Logitrain course includes official certification exam fee.
Includes Official Exam Fee

Take the certification exam within 3 months of course / module completion

Logitrain is an Authorised Pearson VUE Test Centre.
Authorised Test Centre

Take the official vendor certification exam at the Logitrain training center

Logitrain courses, programs and packages includes course material.
Includes Books & Meals

Course material in hardcopy is included. Full-time classroom courses include meals

Logitrain courses, packages and programs includes sample practise questions.
Includes Mock & Test Questions

Mock tests included in full-time courses for 3 months from course completion

Logitrain full-time course includes course retake, if you do not pass the official certification exam.
Highly Skilled Trainers

Our trainers are highly skilled with expertise and extensive hands-on experience

Logitrain courses include price beat guarantee.
Our Price Beat Guarantee

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Dates, Locations & Prices
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Part-Time and Full-Time courses have the same training delivery duration of two days.
Day 3 in Full-Time course is reserved for mock test and official certification exam.

Location Type Duration Price Dates
Location Type Duration Price Dates

The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions.

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