MS-721 Collaboration Communications Systems Engineer Course

The Collaboration Communications Systems Engineer credential proves you can run an organisation’s Microsoft Teams voice, meetings and rooms environment end to end, not just administer Teams at a basic level. As Australian organisations move their phone systems and meeting rooms onto Teams, the people who can design Teams Phone, connect it to the public switched telephone network, stand up auto attendants and call queues, and keep call quality high are in real demand. The certification sits at associate level on the Microsoft 365 path and signals to an employer that you can take responsibility for a live communications platform that the whole business relies on every day.

Doing it with Logitrain means the official MS-721 exam fee is included in your course price, so there is no separate cost to sit it. You keep your digital course material for reference after class, and every course is backed by our price beat guarantee. As an authorised Pearson VUE test centre, you can sit the exam with us, at another Pearson VUE centre, or online from a private space. Train in person in Melbourne, Sydney and Brisbane, or live online in real time with a trainer anywhere in Australia, with full-time weekday, part-time weeknight and part-time weekend options so the course fits around your work.

There are no hard prerequisites for the MS-721 course, so you can enrol without holding another certification first. Microsoft does recommend that you come in with some background knowledge to get the most from the training.

You should have a general understanding of Microsoft 365 and Microsoft Teams, networking and telecommunications basics, audio and visual and meeting room technology basics, and identity and access management basics. If you administer Teams day to day, you will find the material easier to absorb.

If you are newer to Teams administration, the MS-700 Managing Microsoft Teams course is the better starting point and builds the Teams admin foundation that the MS-721 course assumes.

Candidates can achieve this certification by passing the following exam.

• MS-721: Collaboration Communications Systems Engineer, leading to the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate certification

You can book and sit the exam within three months of finishing your course. Sit it at the Logitrain test centre, at any other Pearson VUE test centre, or online through Pearson VUE online proctoring from a private space.

Exam format: the exam is delivered in English and includes multiple choice, multiple response and scenario-based questions across four skill areas, plan and design collaboration communications systems, configure and manage Teams meetings, webinars and town halls, implement and configure Teams Phone, and configure and manage Teams Rooms and devices. A score of 700 or greater, on a scale up to 1000, is required to pass.

MS-721 course material is included in digital format for flexibility and ease of use. It is mapped to the current Exam MS-721: Collaboration Communications Systems Engineer objectives so your study aligns with what the exam assesses.

• Plan and design Teams meetings, webinars and town halls, including meeting policies, templates and public switched telephone network audio conferencing
• Plan and design Teams Phone and public switched telephone network connectivity using Calling Plans, Operator Connect, Teams Phone Mobile and Direct Routing
• Recommend and plan Teams-certified devices and Microsoft Teams Rooms configurations for different meeting spaces
• Prepare and optimise the network for Teams media using the Network Assessment Tool, Quality of Service policies and the Call Quality Dashboard
• Configure and manage Teams meetings, audio conferencing, webinars and town halls, including Teams Premium and Microsoft 365 Copilot meeting features
• Create and configure Teams Phone policies, dial plans, calling policies and voicemail settings
• Build and manage auto attendants, call queues, resource accounts and the Queues app
• Configure dynamic emergency calling, locations and emergency call routing policies
• Assign Teams Phone licences, phone numbers and policies to users individually and in bulk with PowerShell
• Configure and manage Direct Routing, session border controller connectivity, voice routes and voice routing policies
• Deploy, manage and maintain Teams Rooms on Windows and Android, common area phones and shared devices
• Configure BYOD spaces, bookable desks and optional features such as proximity join and Direct Guest Join
• Monitor device health and troubleshoot authentication, update, provisioning and call quality issues

• Collaboration communications systems engineers
• Voice and telephony engineers moving to Microsoft Teams Phone
• Microsoft Teams administrators extending into Teams voice and meeting rooms
• Microsoft 365 administrators responsible for Teams calling and conferencing
• Unified communications engineers and consultants
• Audio visual and meeting room technicians supporting Teams Rooms
• Network engineers supporting Teams media and call quality
• IT professionals preparing for the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate certification

• Introduction to Teams meetings and calling
• Plan for Teams Phone
• Plan for Microsoft Teams Rooms and Surface Hub
• Plan and optimise network performance for Teams media
• Configure and deploy Teams Phone
• Configure and deploy Teams Phone with Direct Routing
• Extend Teams Phone with additional services
• Manage meetings and events experiences
• Create and assign Teams policies to meet business requirements
• Configure and manage voice users
• Configure auto attendants and call queues
• Configure, deploy and manage Teams devices
• Prepare meeting room experiences
• Monitor and troubleshoot Teams collaboration communications systems
• Configure BYOD spaces and bookable desks

Build your Microsoft Teams skills before and after the MS-721 course with these related Logitrain courses.

• MS-700 Managing Microsoft Teams course is the recommended starting point. It builds the Teams administration foundation in policies, security and deployment that the MS-721 course assumes.
• MS-740 Troubleshooting Microsoft Teams course is a strong next step, focusing on diagnosing audio, video, calling and Direct Routing problems in a live Teams environment.
• MS-102 Microsoft 365 Administrator course suits those who want the broader Microsoft 365 administration grounding behind Teams.
• Microsoft 365 certification courses shows the full Microsoft 365 path, including fundamentals through to associate and expert level credentials.
• Microsoft courses and certifications lists every Microsoft course, Logitrain offers.
• Cloud computing job ready program combines training, certification, work experience and career coaching for those moving into a cloud and collaboration role.

Got a team to train? Logitrain can deliver the MS-721 Collaboration Communications Systems Engineer course in house at your premises anywhere in Australia, with the same trainer, course material, mock test and included official exam as the public courses. In-house delivery suits teams who want everyone trained together on dates that suit the business, whether you are rolling out Teams Phone, meeting rooms or both.

What is the MS-721 certification?

MS-721 is the Microsoft exam that leads to the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate certification. It validates that you can plan, configure, deploy, manage and troubleshoot Microsoft Teams Phone, meetings and certified devices.

Is the exam included in the MS-721 course?

Yes. The official MS-721 exam fee is included in the Logitrain course price, and you can sit it within three months of finishing the course at the Logitrain test centre, another Pearson VUE centre, or online.

Are there any prerequisites for the MS-721 course?

There are no hard prerequisites. Microsoft recommends general knowledge of Microsoft 365 and Microsoft Teams, networking and telecommunications, audio and visual basics, and identity and access management basics.

How long is the MS-721 course?

The course runs over five days full-time on weekdays, or five weeks part-time on weeknights or weekends, so it can fit around your work.

Should I do MS-700 or MS-721 first?

Most people benefit from doing MS-700 Managing Microsoft Teams first to build the Teams administration foundation, then MS-721 to specialise in Teams voice, meetings and rooms.

Where can I do the MS-721 course?

You can train in person in Melbourne, Sydney and Brisbane, in person on request in Adelaide, Perth and Canberra, in house at your premises anywhere in Australia, or live online in real time with a trainer.

What does the MS-721 course cost?

The course starts from $1,999 and includes the official exam, digital course material and a mock test. Every course is backed by our price beat guarantee.