Course Unavailable: The Cisco CCT Collaboration certification (100-890 CLTECH) has officially retired by Cisco on 09 February 2025. This course is no longer available as it does not lead to an active certification.
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Historical Context—Purpose of the CCT Collaboration Certification
The Cisco Certified Technician (CCT) Collaboration certification was designed for IT professionals aiming to specialise in supporting and troubleshooting Cisco collaboration and unified communications equipment, particularly in roles related to IP telephony, video, and networked collaboration endpoints. Its focus included the installation, configuration, and maintenance of devices such as Cisco IP phones, video conferencing systems (e.g., TelePresence), and collaboration platforms like Cisco Unified Communications Manager and Jabber. The certification validated foundational troubleshooting and maintenance skills that support modern enterprise communication systems and was a critical first step for technicians before progressing to more specialized collaboration roles like CCNP Collaboration or CCIE Collaboration. This certification path evolved from Cisco’s previous Voice and Video certifications, which were also retired over time.
Retirement Date for CCT Collaboration
Cisco announced sweeping changes to its certification portfolio, with official retirement and restructuring of numerous certifications—including CCT Collaboration—taking effect on 09 February 2025. This transition aimed to better align certifications with current technologies and the needs of industry professionals.
Reasons for Retirement of CCT Collaboration Certification
Cisco retired the CCT Collaboration certification (alongside others) as part of a broad initiative to modernise its certification portfolio, ensuring that its credential tracks reflect up-to-date technologies, industry trends, and real-world job roles. The rise of unified, cloud-based, and software-driven collaboration solutions prompted Cisco to consolidate and streamline its certifications, integrating collaboration principles into broader or more specialised tracks. This ensures that professionals gain relevant skills tailored to emerging business requirements rather than outdated device-centric expertise.
Why Pursue CCNA or CCST Certifications Instead
Choosing CCNA or CCST certifications is now considered the best path for aspiring IT professionals because:
CCNA (Cisco Certified Network Associate) covers a broad range of networking fundamentals and introduces unified communications and collaboration concepts. It provides a foundational knowledge base for diverse IT roles and is widely recognised across the industry for network administrators and engineers.
CCST (Cisco Certified Support Technician) is focused on entry-level support skills for today’s modern IT environments, aligning with operational realities, including cloud and remote collaboration tools.
Pursuing CCNA/CCST offers a modernised, role-focused curriculum, helping you stay relevant as collaboration technologies increasingly blend with enterprise networking and cloud services.
FAQs
Q: What replaced CCT Collaboration?
A: There is no direct replacement for the CCT Collaboration certification. However, the skills and knowledge validated by CCT Collaboration are now covered within broader or advanced tracks such as CCNA, CCNP Collaboration, and CCIE Collaboration.
Q: Is my CCT Collaboration certification still valid?
A: Existing CCT Collaboration certifications remain valid until their expiration date. While Cisco no longer offers the exam, the credential holds value for its full term if already earned.
Q: Can I still put a retired certification on my resume?
A: Yes, you can include retired certifications like CCT Collaboration on your resume. They demonstrate your background, skills, and commitment to professional growth. It is advisable to clarify the retirement status and expiration date, if relevant.
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