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Logitrain Examination Services

Certification Exams: Terms and Conditions

Attempting a certification exam is a three-step procedure.
1. Create your testing ID by filling out the form on the vendor website (links given below) and obtain your testing ID, which excludes Peoplecert exams
2. Fill out the Logitrain exam booking form given at the end of this webpage and wait for the Logitrain exam team confirmation email
3. Attempt the exam with original current (not expired) applicable identification documents in physical form

Not fully prepared >>> Need more time >>> It’s not fun to fail

It is recommended not to take the official certification exam unless you are completely ready –> Failed attempt will be noted in your exam history –> Reattempt will cost twice as much –> You may have to wait before reattempting the exam

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Logitrain is offering ExamAssist on Some Certifications (Limited Time Only)

Extend exam timeframe by two more months in two easy steps:

1.      Pay half the exam cost before exam timeframe expires
2.      Exam timeframe is extended by two months from date of expiry
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Email melbourne@logitrain.com.au for more information.
Cost of extension: CCNA: $257, Microsoft: $140, ITIL Foundation: $400, CompTIA Security+/CySA+: 300, contact us for other exams.

Certification exams are subject to the following terms and conditions:

 

This page contains important information; please read it carefully to avoid delays in registering for your exam. It includes information on how to book the exam, what items to have with you on the day of the exam, what to do after you pass the exam and when/how will you receive the official certificate. 

 

Most providers send an email within 10 days after an exam is passed; usually, this email is marked as junk. Please regularly check your junk/spam folder after passing the exam and follow the steps in the email.

 

You need to have two original IDs in physical form on the day of the exam (photocopies, images, digital format etc. are not acceptable). The primary ID must be a government-issued photo ID with your name, picture and signature; a secondary ID should have your full name and signature.

 

The certification exam cannot be booked more than one week in advance.

 

  • Please wait for 2 business days after emailing us for a response.
  • Certification exams are not included with discounted course fees unless agreed in writing.
  • Certification exams must be registered and attempted within 3 months of course/module completion at the Logitrain test centre where the training was attended. For Live Training participants, it must be attempted in the city where the course material was posted. For in-house training participants, it must be attempted at a Logitrain test centre in the same city; if a Logitrain Test Centre is not located in the same city then the exam must be taken in the city where the training was delivered.
  • The course/module completion date is the official course completion date; it does not take into account classes/sessions missed by the candidate.
  • The certification exam attempt cannot be sold or redeemed for cash, credit or refund.
  • The certification exam cannot be combined with other offers or discounts and is valid for one attempt only. We do not offer second exam shots or any other offers that providers may run from time to time.
  • Certification exam registration is strictly subject to seat availability and will be confirmed if the proposed date and time are available.
  • Logitrain is not responsible if the exam duration expires due to seat availability.
  • Certification exams can only be rescheduled or cancelled 3 business days before the test date and will incur a $200 Logitrain admin charge.
  • The candidate must arrive/be available 30 minutes before the exam start time on the day of the exam; in case of a no show, we will not allocate the resources to deliver the exam again, and the exam attempt will be void.
  • We are not liable for any errors or omissions by candidates in exam ID registration.
  • If the exam has been set up but cannot be delivered due to candidate error for any reason, we will not be responsible and will not pay for the exam again.
  • Once we provide the exam voucher or make the exam fee payment, our responsibility is over and we cannot be held liable under any circumstances. You understand and agree the official certification exams are administered/delivered by third party and not Logitrain, once the exam is booked you will liase with them directly for all matters.
  • For online exams you agree to use a personal device as corporate computers often adhere to strict group policies enforced by organisations and the exam cannot be taken unless the examination app cannot terminate all the required applications.
  • It is your responsibility to provide us with a valid working testing ID conforming to the vendor to allow us to book the exam, we cannot assist in creating testing IDs or liaise on behalf of the candidate.
  • It is your responsibility to arrange test accommodations, and if approved, they are automatically added to your exam booking. Logitrain is not responsible for test accommodations/special arrangements, nor the exam time frame can be extended due to delays by the testing vendor.
  • You agree to all the exam vendors, testing programme sponsors, and exam providers’ current and updates to policies and terms and conditions, Privacy Policy, Terms and Conditions, Non-Disclosure Agreements, Terms of Service, NDA, Exam Policies, Terms and Conditions of Use, Data Collection, Video Recording, Online Exam Policies, system requirements, use of cookies, location services and any and all other terms and conditions, policies, agreements or requirements they may impose in order to be able to take the exam. It is your responsibility to find, read, understand and agree with those policies. Filling out the exam form or emailing us your details to book the exam confirms your agreement to the relevant terms and conditions and policies.
Note: The certification exam cannot be booked more than three days in advance.

Certification Exam Registration Procedure

Test Accommodation: You may be eligible for “test accommodations”, “special arrangements”, or “reasonable adjustments” depending on your native language/circumstances. For PeopleCert exams, an extra 25% of the time is allocated to you if your native language is not English. For information related to other exams, please visit https://home.pearsonvue.com/test-taker/Test-accommodations.aspx. Please note: it is your responsibility to arrange test accommodations, and if approved, they are automatically added to your exam booking. Logitrain is not responsible for test accommodations/special arrangements, nor the exam time frame can be extended due to delays by the testing vendor.

 

If you only have just one name, rather than a conventional first and last name: The Pearson VUE system requires a first and last name, so a period/full stop (.) may be used while creating your ID in place of one of the names. The period/full stop or underscore does not need to appear on your ID when attempting the exam.

 

For booking an exam, navigate to the exam provider using the links below; create an ID first; once you have received the testing ID, scroll to the form at the bottom of the page to fill in your exam scheduling information. First-time exam takers, please use the links below to create your Testing ID. It is the candidate’s responsibility to provide us with a valid working testing ID conforming to the vendor to allow us to book the exam, we cannot assist in creating testing IDs or liaise on behalf of the candidate.

 

ITIL Examination Candidates

This exam can only be taken as remote proctored, please ensure you meet all the criteria to take the online exam given at https://www.peoplecert.org/exams-peoplecert-online-proctoring-windows. It requires application(s) to be installed on your computer before being allowed to attempt the exam. The vendor recommends using a personal device as corporate computers often adhere to strict group policies enforced by organisations and the exam cannot be taken unless the examination app cannot terminate all the required applications. Please fill out the form here. The steps given below do not apply.

 

PRINCE2, PRINCE2 Agile, MoP, P3O Examination Candidates: These exams can only be taken as remote proctored, please ensure you meet all the criteria to take the online exam given at https://www.peoplecert.org/exams-peoplecert-online-proctoring-windows. It requires application(s) to be installed on your computer before being allowed to attempt the exam. The vendor recommends using a personal device as corporate computers often adhere to strict group policies enforced by organisations and the exam cannot be taken unless the examination app cannot terminate all the required applications. Please fill out the form here. The steps given below do not apply.

 

AgileBA, AgilePM, AgilePgM, COBIT Candidates: Please email melbourne@logitrain.com.au the following details about yourself:
Title (Mr, Mrs, Ms, Miss); First name, Middle name, Surname, Email, Complete postal address including postcode, Mobile number, Exam name, Logitrain invoice number and course start date. The full name must exactly match the government-issued ID.

The exam is invigilated by a third party that requires either Google Chrome or Firefox and may add an extension to your browser. Please test your equipment to check your computer’s compatibility (https://go.proctoru.com/testitout and https://syscheck.bridge.psiexams.com). You should run this test from the environment you are going to take your exam (a computer/laptop with admin rights). Please Note: The exam is not delivered at Logitrain or by Logitrain; you must have a quiet, private room to take your exam with an online proctor.

By emailing your/exam taker details, you confirm that you have read, understand and agree to the requirements above; you have read and agree to the exam vendor Terms & Conditions and Logitrain Certification Exam Terms and Conditions.

The steps given below do not apply.

 

Microsoft Examination Candidates: If you have previously taken a Microsoft certification exam before, please fill out the form at the end of this page with your testing ID. If you have not taken a Microsoft certification exam before, please create a testing ID by following the process listed here. Once you have created the VUE account, wait for up to 3 business days for your testing ID to be generated and then fill out the form at the end of this page.
If you are facing issues in creating the Microsoft ID, please go through this easy-to-follow step-by-step guide.
(Once you receive the ID, scroll to the end of the page and fill out the booking form)

 

Cisco Examination Candidates: If you have previously taken a Cisco certification exam before, please fill out the form at the end of this page with your testing ID. If you have not taken a Cisco certification exam before, please create a testing ID by filling out the form given here.
IMPORTANT: For new Cisco exam takers, after your ID is generated, you need to continue the process to simulate an online exam booking and cancel the exam booking once the cart webpage is shown, only then we will be able to find you in the exam system and book your exam. The step by step guide below will assist you with the complete procedure.
If you are facing issues in creating the Cisco ID, please go through this easy to follow step by step guide.
(Once you receive the ID, scroll to the end of the page and fill out the booking form)

 

CompTIA Examination Candidates: If you have previously taken a CompTIA certification exam before, please fill out the form at the end of this page with your testing ID. If you have not taken a CompTIA certification exam before, please create a testing ID by clicking here. Then click Login and follow the prompts to create a CompTIA account. Once you have created your account, click on Schedule a Certification exam, and confirm your details if asked. The system will then take you to the VUE website, on the website at the top left-hand side, click >> to view your testing ID. Once you have it then fill out the form at the end of this page.
(Once you receive the ID, scroll to the end of the page and fill out the booking form)

 

BCS (Business Analysis, Agile Foundation) Examination Candidates: If you have previously taken a BCS certification exam before, please fill out the form at the end of this page with your testing ID. If you have not taken a BCS certification exam before, please create a testing ID by clicking Create account on the webpage given here. Once you have created the VUE account, you may need to wait for up to 3 business days for your testing ID to be generated and then fill out the form at the end of this page.
If you are facing issues in creating the BCS ID, please go through this easy-to follow step by step guide.
(Once you receive the ID, scroll to the end of the page and fill out the booking form)

 

iSQI (ISTQB Foundation, Agile Tester, Advanced Test Analyst, Selenium Foundation) Examination Candidates: If you have previously taken an iSQI certification exam before, please fill out the form at the end of this page with your testing ID. If you have not taken an iSQI certification exam before, please create a testing ID by filling out the form given here. Once you have created the VUE account, you may need to wait for up to 3 business days for your testing ID to be generated and then fill out the form at the end of this page.
(Once you receive the ID, scroll to the end of the page and fill out the booking form)

 

Juniper Examination Candidates: If you have previously taken a Juniper certification exam before, please fill out the form at the end of this page with your testing ID. If you have not taken a Juniper certification exam before, please create a testing ID by filling out the form given here. Once you have created the VUE account, you may need to wait for up to 3 business days for your testing ID to be generated and then fill out the form at the end of this page.
(Once you receive the ID, scroll to the end of the page and fill out the booking form)

 

AWS Examination Candidates: If you have previously taken an AWS certification exam before, please fill out the form at the end of this page with your testing ID. If you have not taken an AWS certification exam before, please click the link here to create your Amazon account. Once you have created and received the ID, you will need to fill out the form at the end of this page.
If you are facing issues in creating the AWS ID, please go through this easy-to-follow step by step guide.
(Once you receive the ID, scroll to the end of the page and fill out the booking form)

 

Requirements Engineering Examination Candidates: If you have previously taken an iSQI certification exam before, please fill out the form at the end of this page with your iSQI testing ID. If you have not taken an iSQI certification exam before, please create a testing ID by filling out the form given here. Once you have created the VUE account, you may need to wait for up to 3 business days for your testing ID to be generated and then fill out the form at the end of this page.
(Once you receive the ID, scroll to the end of the page and fill out the booking form)

 

Check Point Examination Candidates: If you have previously taken a Check Point certification exam before, please fill out the form at the end of this page with your testing ID. If you have not taken a Check Pointcertification exam before, please create a testing ID by filling out the form given here. Once you have created the VUE account, you may need to wait for up to 3 business days for your testing ID to be generated and then fill out the form at the end of this page.
(Once you receive the ID, scroll to the end of the page and fill out the booking form)

 

Oracle Examination Candidates: If you have previously taken an Oracle certification exam before, please fill out the form at the end of this page with your testing ID. If you have not taken an Oracle certification exam before, please click on the Login button under the Oracle logo and follow the process to create a testing ID by filling out the form given here. Once you have created the Oracle account, please sign in with your login details and continue the process to create your testing ID. You may need to wait up to 3 business days for your testing ID to be generated and then fill out the form at the end of this page.
(Once you receive the ID, scroll to the end of the page and fill out the booking form)

 

LPI Examination Candidates: If you have previously taken an LPI certification exam before, please fill out the form at the end of this page with your testing ID. If you have not taken an LPI certification exam before, please create an LPI testing ID by filling out the form given here. Once you have received the LPI ID, create a Pearson VUE account by filling out the form given here. Once you have created the VUE account, you may need to wait for up to 3 business days for your testing ID to be generated and then fill out the form at the end of this page.
(Once you receive the LPI ID and create the Pearson VUE account, scroll to the end of the page and fill out the booking form)

 

The Open Group (TOGAF): If you have previously taken an Open Group certification exam before, please fill out the form at the end of this page with your testing ID. If you have not taken an Open Group certification exam before, please create a testing ID by clicking here. Click Create Account and provide the details on the form. Once you confirm your email address, you will receive an email from Open Group confirming Registration Completion. Once you receive the email, visit https://www.opengroup.org/certifications/take-exam, Login and scroll to the end of the page and click the option Take an Exam – Step 2 (login required), select the checkboxes and click Go To Pearson VUE launch page, on the following page click Proceed to Pearson VUE. On the next page at the top left-hand corner, under the Open Group Logo click >> to reveal your testing ID (numbers only). Then fill out the form at the end of this page.
(Once you receive the ID, scroll to the end of the page and fill out the booking form)

 

Tableau Candidates: If you have previously taken a Tableau certification exam before, please fill out the form at the end of this page with your testing ID. If you have not taken a Tableau certification exam before, please create a testing ID by clicking Create account here, click Login (you will be directed to the Tableau website, click Create an Account. Once you have created the VUE account, you may need to wait for up to 3 business days for your testing ID to be generated and then fill out the form at the end of this page. To find your Tableau ID, click Schedule my Exam, Schedule or Manage my exam with Pearson and once the page loads, click Go to Pearson. You will be able to find your Tableau Exam ID on this page.
(Once you receive the ID, scroll to the end of the page and fill out the booking form)

 

The steps given below do not apply.

Please note: With some vendors, it may take up to 5 business to receive the testing ID; once you get it, follow the steps below. The testing ID may be a combination of alphabets and numbers; examples of testing IDs are given below. If you do not receive the testing ID after five working days, contact the provider directly, we are unable to assist with it.

To view your testing ID, log in to your VUE account and on the top left-hand corner under the vendor logo, click the two arrows >> to reveal your testing ID. For AWS or Microsoft exams or any exam administered via VUE, continue the exam booking process on the vendor website until you are redirected to the VUE website and there you can find your testing ID by clicking the two arrows >> on the left-hand side under the vendor logo. The 0 below represents numbers.

Microsoft: MS0000000000

Cisco: CSCO00000000

CompTIA: COMP000000000000

ISQI: iSQI000000

BCS: BCS000000

ISTQB: BCS000000

AWS: AWS00000000

CheckPoint: CP0000000000

LPI: LPI000000000

Tableau: T000000000

Oracle: OC00000000

Open Group: 000000

 

How to find your Testing ID on the VUE website

To view your testing ID, log in to your VUE account and in the top left-hand corner under the vendor logo, click the two arrows >> to reveal your testing ID.

Testing ID

STOP | Do NOT try to book the exam through Pearson VUE, ANZTB, AWS, Microsoft, Prometric, BCS, iSQI, and PeopleCert websites. We will register for the exam on your behalf | STOP

On the Day of the Exam

  • On the day of the exam, the candidate must arrive 30 minutes before exam delivery time and bring in two (2) valid forms of original ID in physical form, photocopies, scanned ID and digital format is not acceptable (it is mandatory): The primary ID must be government-issued with full name, photo and signature e.g. passport, Government-issued driver’s license, National/state/country identification card. The secondary ID must have a full name and signature, e.g. bank card, credit card etc. Please note: The IDs must be original, valid (not expired)  and in physical form. The exam will NOT be delivered without it.

* Failure to adhere to the given procedure or missing information will result in the exam not being delivered

* Exam will NOT be delivered if the 3-month duration has been exceeded

* Exam delivery process may take up to 30 minutes, in certain cases it may take up to an hour

After the Exam

Important: After the exam, please keep an eye out for an email from the testing vendor with details to create your account on the vendor website. Normally, this email is marked as junk, therefore regularly keep checking your inbox and junk folder. Once you receive the email, follow the instructions to create your ID, most vendors will allow the pdf certificate to be downloaded from the account you created.

Please note: Due to privacy reasons, we will not be able to assist regarding certificates not received etc. Please contact the testing vendor directly.

 

 

We wish you the best of luck with your exams!

If you have received a testing ID by following the steps above or already have the testing ID for the exam you are attempting, you must fill out the form below to request and take the exam. Please note: do not fill the form to book your exam until you have the vendor testing ID and you have paid in full or no instalments are pending if paying in instalments. If the exam cannot be delivered due to testing ID not being issued, a $200 admin charge will apply.

Once the information above is received Logitrain will confirm via email if the exam has been booked.

Please use the form below to book your exam.

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