ITSM Certification – IT Service Management
ITSM Training Course
ITSM certification training course provides foundation knowledge of IT and digital operating models for the delivery of technology-enabled products and services. It provides an understanding of Lean IT, Agile and DevOps frameworks.
ITSM covers the concepts, methods and best practices of change management, operations management, portfolio management, asset management, lifecycle management, vendor management, incident management, financial management, demand management, infrastructure management services, ICT service management, service management processes, event management, ITSM service desk and more.
We have a strong history of successfully delivering ITSM certification training courses to participants in the classroom, in-house and live online.
This course is an essential requirement for professionals who need to learn a framework to enhance the quality of IT service management and keep up to date with the latest changes in the IT industry.
There are no pre-requisites for the IT Service Management (ITSM) training course
There is no exam associated with the ITSM certification training course.
- Key concepts of IT service management
- IT Service Management guiding principles
- Adopting and adapting IT service management in an organisation
- Key dimensions of IT service management
- Understand the purpose and elements of the service system
- Activities in providing services and their relationships
- Key terms in service practices
This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.
- Technical Analyst
- Project Management
- Business Development Analyst
- Service Delivery
- Support Adviser
- Business Consultant
- IT Architects, Planners and Consultant
- Quality Analyst
- Database Administrators
- Process Owners/Practitioners
Describe the key concepts related to the following terms:
Value
Organisation
Outcome
Output
Describe the key concepts of service relationships:
Services
Service relationships
Provisioning services
Consumption of services
IT Service Management key terms
Dimensions of IT service management:
People
IT
Suppliers
Processes
- IT security management
- IT change management
- IT operations management
- IT portfolio management
- IT asset management
- IT lifecycle management
- Vendor management
- IT incident management
- IT financial management
- IT demand management
- IT infrastructure management services
- ICT service management
- Service management processes
- IT event management
- ITSM service desk
- Event management
- Deployment management
- Continual improvement
- Problem management
We highly recommend spending ample time for self-study during this course by reviewing and consolidating what you’ve learned.
Get a Certificate of Attendance to prove your commitment to learning
This training course does not have any exam associated with it
Course material in softcopy is included. Full-time classroom courses include meals
Mock test is included in the full-time courses to assist with your preparation
Our trainers are highly skilled with expertise and extensive hands-on experience
Relax, we will beat competitor’s advertised price. Our course has no extra costs
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The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions. Proposed course dates are given, course runs subject to availability and minimum registrations.
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– Felice Amenta, Senior Service Management Officer at Optus, Rating: 4.8/5
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“Had a blast! Great course, will be back soon to do another.”
– Justin Blackford, Systems Administrator at Gloria Jean’s Coffee, Rating: 4.8/5
“The trainer was very patient and gave everybody the opportunity to participate.”
– Tim Symonds, Solutions Architect at MSC Mobility Solutions, Rating: 4.8/5
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