ITSM Certification

There are no pre-requisites for the IT Service Management (ITSM) training course

There is no exam associated with the ITSM certification training course.

• Key concepts of IT service management
• IT Service Management guiding principles
• Adopting and adapting IT service management in an organisation
• Key dimensions of IT service management
• Understand the purpose and elements of the service system
• Activities in providing services and their relationships
• Key terms in service practices

This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.

• Technical Analyst
• Project Management
• Business Development Analyst
• Service Delivery
• Support Adviser
• Business Consultant
• IT Architects, Planners and Consultant
• Quality Analyst
• Database Administrators
• Process Owners/Practitioners

Describe the key concepts related to the following terms:
Value
Organisation
Outcome
Output

Describe the key concepts of service relationships:
Services
Service relationships
Provisioning services
Consumption of services

IT Service Management key terms

Dimensions of IT service management:
People
IT
Suppliers
Processes

• IT security management
• IT change management
• IT operations management
• IT portfolio management
• IT asset management
• IT lifecycle management
• Vendor management
• IT incident management
• IT financial management
• IT demand management
• IT infrastructure management services
• ICT service management
• Service management processes
• IT event management
• ITSM service desk
• Event management
• Deployment management
• Continual improvement
• Problem management

We highly recommend spending ample time for self-study during this course by reviewing and consolidating what you’ve learned.