Customer Interaction

Customer Interaction in IT

Interacting with Customers Course

Due to the surge in Information Technology roles. The importance of providing quality IT Customer Interaction and Customer Service is paramount for small, medium, and large businesses and government agencies in all areas of IT. Technical skills are essential for businesses while hiring; similarly, customer services are crucial to them as well.

If you are a fresh graduate, a recent migrant or looking to change your career to IT. You should learn the skills of providing quality customer interaction in Information Technology.

The IT Customer Interaction course covers how to deliver compassionate, empathetic and exceptional customer service. Learn to develop great relationships with customers and colleagues, exceptional listening skills, and an ability to treat all people with dignity and respect.

Learn how to become a more caring person better equipped to understand the frustrations of an end user or customer struggling with a computer or software problem.

The customer interaction course is helpful for candidates working in Business Analysis, Cloud Computing, Cyber Security, Data Analysis, Databases, Digital Marketing, IT, Networking, Project Management, Programming, Software Testing and Web Development.

There are no pre-requisites for the customer interaction in IT training course

There is no exam associated with the customer interaction training course.

Logitrain customer interaction study material
  • Introduction to Service
  • Principle of Competence
  • Compassion
  • Empathy
  • Listening
  • Respecting
  • Implementing the principles
  • Living the principles
  • Sharing the principles
  • Handling complaints
  • Dealing with tough customers
  • The business mindset in IT
  • Answering the phone
  • Successful IT career


This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.

  • Technical Analyst
  • Project Management
  • Business Analyst
  • Software Tester
  • Service Delivery
  • Support Adviser
  • Business Consultant
  • Four Quadrant Model
  • IT Customer Service Success
  • Technical Competence
  • Compassion
  • Empathy
  • Listening skills
  • Respect and integrity
  • Deep technical knowledge and competence
  • Level of technical competence
  • Expressing gratitude
  • Coming together instead of dividing
  • Finding ways to help
  • Being kind
  • Slow down
  • Listening
  • Human connection
  • Language of empathy
  • Curiosity
  • Challenge yourself
  • Commonalities
  • Not being judgemental
  • Not ignoring
  • Pretend listening
  • Selective listening
  • Attentive listening
  • Empathic listening
  • Showing respect
  • Punctuality
  • Complimenting
  • Sincerity
  • Keeping your word
  • Lose sarcasm
  • Politeness
  • Respecting time
  • Making fun of people is not fun
  • Representing us all
  • Goal setting
  • Accountability
  • Integrity
  • Interest
  • Intention
Get our expert trainers at your premises. Logitrain Customised Team can tailor the course to meet your organisation's specific learning and development needs and business goals.
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What is included with the Customer Interaction Course?
Logitrain course includes official certification exam fee.
Certificate of Attendance

Get a Certificate of Attendance to prove your commitment to learning

Logitrain is an Authorised Pearson VUE Test Centre.
No Exam

This training course does not have any exam associated with it

Logitrain courses, programs and packages includes course material.
Includes Course Material

Course material in digital format is included for flexibility and ease of use

Logitrain courses, packages and programs includes sample practise questions.
Includes Mock Tests

Mock test is included in the full-time courses to assist with your preparation

Skilled Trainers
Highly Skilled Trainers

Our trainers are highly skilled with expertise and extensive hands-on experience

Logitrain courses include price beat guarantee.
Price Beat Guarantee

Relax, we will beat competitor’s advertised price in Australia. Our course has no extra costs

Dates, Locations & Prices
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Part-Time and Full-Time courses have the same training delivery duration of two days.
Day 3 in the Full-Time course is reserved for the mock test.

Location Type Duration Price Dates
Location Type Duration Price Dates

The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions. Proposed dates are given, courses run subject to availability and minimum registrations.


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EOFY offer - pay NOW. train LATER
Book and pay for a course before 30 June and attend training until 31 August. Limited seats. Courses run subject to minimum bookings.