Customer Interaction in IT
Interacting with Customers Course
Due to the surge in Information Technology roles. The importance of providing quality IT Customer Interaction and Customer Service is paramount for small, medium, and large businesses and government agencies in all areas of IT. Technical skills are essential for businesses while hiring; similarly, customer services are crucial to them as well.
If you are a fresh graduate, a recent migrant or looking to change your career to IT. You should learn the skills of providing quality customer interaction in Information Technology.
The IT Customer Interaction course covers how to deliver compassionate, empathetic and exceptional customer service. Learn to develop great relationships with customers and colleagues, exceptional listening skills, and an ability to treat all people with dignity and respect.
Learn how to become a more caring person better equipped to understand the frustrations of an end user or customer struggling with a computer or software problem.
The customer interaction course is helpful for candidates working in Business Analysis, Cloud Computing, Cyber Security, Data Analysis, Databases, Digital Marketing, IT, Networking, Project Management, Programming, Software Testing and Web Development.
There are no pre-requisites for the customer interaction in IT training course
There is no exam associated with the customer interaction training course.
- Introduction to Service
- Principle of Competence
- Compassion
- Empathy
- Listening
- Respecting
- Implementing the principles
- Living the principles
- Sharing the principles
- Handling complaints
- Dealing with tough customers
- The business mindset in IT
- Answering the phone
- Successful IT career
This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.
- Technical Analyst
- Project Management
- Business Analyst
- Software Tester
- Service Delivery
- Support Adviser
- Business Consultant
- Four Quadrant Model
- IT Customer Service Success
- Technical Competence
- Compassion
- Empathy
- Listening skills
- Respect and integrity
- Deep technical knowledge and competence
- Level of technical competence
- Expressing gratitude
- Coming together instead of dividing
- Finding ways to help
- Being kind
- Slow down
- Listening
- Human connection
- Language of empathy
- Curiosity
- Challenge yourself
- Commonalities
- Not being judgemental
- Not ignoring
- Pretend listening
- Selective listening
- Attentive listening
- Empathic listening
- Showing respect
- Punctuality
- Complimenting
- Sincerity
- Keeping your word
- Lose sarcasm
- Politeness
- Respecting time
- Making fun of people is not fun
- Representing us all
- Goal setting
- Accountability
- Integrity
- Interest
- Intention
Get a Certificate of Attendance to prove your commitment to learning
This training course does not have any exam associated with it
Course material in hardcopy is included. Full-time classroom courses include meals
Mock test is included in the full-time courses to assist with your preparation
Our trainers are highly skilled with expertise and extensive hands-on experience
Relax, we will beat competitor’s advertised price in Australia. Our course has no extra costs
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The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions. Courses run subject to registrations.
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