A4Q Customer Experience (CX) Analysis Foundation Level

  • Length 3 days or 3 weeks
  • Price From $2399
  • Inclusions Certification Exam

A4Q Customer Experience (CX) Analysis Foundation Training

A4Q Customer Experience (CX) Analysis Foundation Level Course Certification

The A4Q Customer Experience Analysis (CX) Foundation Level certification verifies an individual’s grasp of Customer Experience (CX) principles, strategies, and methodologies.

The A4Q CX Analysis curriculum dives deeply into understanding the customer experience and how organizations can revamp their existing processes to deliver engaged, responsive, and interconnected customer experiences. It places significant emphasis on value propositions, researching and analyzing the “Voice of the Customer,” and elevating the overall Customer Experience.

This course is available in Melbourne, Sydney, Brisbane, Adelaide, Canberra, Perth, Hobart and throughout Australia Live Virtually.

  • Experience Trainers
  • Covers the latest syllabus
  • Official certification exam included
  • The certification exam can be taken within 3 months

There is no Pre-requisites for this course

Candidates can achieve this certification by passing the following exam(s).

A4Q CX Analysis Foundation Level exam

The certification exam can be registered and attempted within 3 months of course/module completion at our training center on weekdays during normal business hours (excludes public holidays)

A4Q Customer Experience (CX) analysis foundation Level course material included

  • Customer-Centric Approach
  • Analysing CX and UX
  • Customer Gains and Pains
  • Seamless Customer Journeys
  • Key Techniques for Business Service Design
  • Business Service Designers (including Business Designers and Service Designers)
  • Product Managers
  • Business Analysts
  • Digital Experience and CX researchers
  • Business Architects
  • Solution Architects
  • User Researchers
  • Operations and Customer Service Managers
  • Project Managers
  • Business Change Specialists
  • Business Engineers
  • Define relevant terminology and concepts related to CX.
  • Understand the significance of CX in organizational success.
  • Explore a structured framework for analyzing and designing CX.
  • Learn how to approach CX enhancements systematically.
  • Grasp the alignment between CX and an organization’s values and strategic goals.
  • Recognize how CX impacts overall business objectives.
  • Dive into value propositions and their role in CX.
  • Analyze how value propositions influence customer satisfaction
  • Investigate customer feedback and preferences.
  • Understand techniques for capturing the “Voice of the Customer.”
  • Implement strategies to enhance CX across touchpoints.
  • Focus on creating positive interactions with customers.
  • Learn how to measure CX effectiveness
Get our expert trainers at your premises. Logitrain Customised Team can tailor the course to meet your organisation's specific learning and development needs and business goals.
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What is included with the A4Q Customer Experience (CX) Analysis Foundation Level ?
Logitrain course includes official certification exam fee.
Includes Official Exam Fee

Take the certification exam within 3 months of course / module completion

Logitrain is an Authorised Pearson VUE Test Centre.
Authorised Test Centre

Take the official vendor certification exam at the Logitrain training center

Logitrain courses, programs and packages includes course material.
Includes Course Material

Course material in digital format is included for flexibility and ease of use

Logitrain courses, packages and programs includes sample practise questions.
Includes Mock Tests

Mock test is included in the full-time courses to assist with your preparation

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Highly Skilled Trainers

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Price Beat Guarantee

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The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions. Proposed dates are given, courses run subject to availability and minimum registrations.


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Book and pay for a course before 30 June and attend training until 31 August. Limited seats. Courses run subject to minimum bookings.