Microsoft 10982: Supporting and Troubleshooting Windows 10

Microsoft 10982: Supporting and Troubleshooting Windows 10 Course

Microsoft 10982: Supporting and Troubleshooting Windows 10 Training

The Microsoft 10982 is a 5-day course intended to offer learners the knowledge and in-depth skills expected to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment.

These skills consist of comprehension of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.


Logitrain provides instructor-led theory and practical understanding during the Microsoft 10982 training course. 

Basic knowledge of Windows 10 operating systems

There is no certification exam associated with this course.

Logitrain Windows 10 course material

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10
  • Troubleshoot start-up issues and operating system services on a Windows 10 PC
  • Perform system recovery
  • Resolve issues related to hardware devices and device drivers
  • Administer Windows 10 devices
  • Troubleshoot issues related to network connectivity
  • Configure Windows 10 devices by using Group Policy
  • Configure and troubleshoot user settings
  • Configure and troubleshoot resource access
  • Implement remote connectivity
  • Deploy and troubleshoot applications
  • Maintain Windows 10 devices
  • Implementing a Troubleshooting Methodology
  • Troubleshooting Start-up Issues
  • Performing System Recovery
  • Troubleshooting Hardware and Device Drivers
  • Administering Windows 10
  • Resolving Issues with Network Connectivity
  • Troubleshooting Group Policy
  • Configuring and Troubleshooting User Settings
  • Configuring and Troubleshooting Resource Access
  • Troubleshooting Remote Connectivity
  • Troubleshooting Applications
  • Maintaining Windows 10


This course is likely to add to the employment-related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.

  • Technical Consultants
  • IT Support Officers
  • IT Consultants
  • Technical Specialists: Identity and Access Management
  • IT Helpdesk Support Officers
  • Infrastructure Support Officers
  • IT Service Desk Coordinators
  • Technology Support Coordinators
  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps
  • Troubleshooting Tools
  • Describe the Windows 10 operating system, devices it supports, and the Windows 10 architecture
  • Explain the troubleshooting methodology for Windows 10
  • Describe Windows 10 troubleshooting tools
  • Overview of the Windows 10 Start-up Recovery Environment
  • Configuring the Registry
  • Troubleshooting Start-up Settings
  • Recovering BitLocker-Protected Drives
  • Exploring Windows RE
  • Resolving a Start-up Issue
  • Recovering a BitLocker-Encrypted Drive
  • Creating a New BitLocker Password
  • After completing this module, you will be able to:
  • Describe how to configure the registry
  • Explain how to troubleshoot start-up settings
  • Recover drives encrypted with Windows BitLocker Drive Encryption
  • Troubleshooting Operating System Service Issues
  • Recovering a Compute
  • Preparing for System Recovery
  • Recovering a computer
  • Troubleshoot operating system services
  • Recover a computer that is running Windows 10
  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting a Missing Device Driver
  • Resolving Hardware Problems
  • Troubleshoot device driver failures
  • Describe the process of troubleshooting hardware
  • Overview of Administration Tools
  • Using Remote Desktop
  • Introduction to Windows PowerShell
  • Remoting with Windows PowerShell
  • Introduction to Provisioning
  • Use Remote Desktop to manage remote computers
  • Use Windows PowerShell cmdlets and scripts
  • Use Windows PowerShell remoting to manage remote computers
  • Implement provisioning packages
  • Determining Network Settings
  • Troubleshooting Network Connectivity
  • Troubleshooting Name Resolution
  • Configuring Network Settings
  • Resolving a Network Problem (1)
  • Resolving a Network Problem (2)
  • Determine network settings in Windows 10
  • Troubleshoot issues with network connectivity
  • Troubleshoot name resolution issues
  • Overview of Group Policy Application
  • Resolving Client-Configuration Failures and GPO Application Issues
  • Working with GPOs
  • Resolving Group Policy Application
  • Describe how you apply GPOs to computers
  • Resolve client-side configuration failures and GPO application issues
  • Troubleshooting Sign-In Issues
  • Troubleshooting the Application of User Settings
  • Configuring UE-V
  • Configuring Folder Redirection
  • Resolving a Folder Redirection Issue
  • Troubleshoot user sign-in issues
  • Troubleshoot the application of user settings
  • Troubleshooting File Permissions Issues
  • Troubleshooting Issues with Printer Access
  • Configuring and Troubleshooting File Synchronization
  • Performing File Recovery in Windows 10
  • Troubleshooting Work Folders
  • Preparing for File Recovery
  • Resolving Issues by Using Previous Versions (Optional)
  • Troubleshoot issues with file permissions
  • Troubleshoot issues with accessing printers
  • Configure and troubleshoot file synchronization
  • Configure and troubleshoot file recovery
  • Overview of Remote Access
  • Troubleshooting Issues with VPN Connectivity
  • Troubleshooting VPN Connectivity Issue 1
  • Troubleshooting VPN Connectivity Issue 2
  • Describe common remote access technologies
  • Troubleshoot issues with VPN connectivity
  • Troubleshooting Desktop Apps
  • Managing Universal Windows Apps
  • Troubleshooting AppLocker Policy Applications
  • Troubleshooting Application Compatibility Issues
  • Creating a provisioning package
  • Applying a provisioning package
  • Troubleshoot desktop apps
  • Manage Universal Windows apps
  • Monitoring and Troubleshooting Computer Performance
  • Applying Windows Updates
  • Using Performance Monitor
  • Configuring Windows Update Settings
  • Monitor and troubleshoot Windows 10 performance
  • Update applications and Windows 10
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