ITIL® Foundation + Exam

ITIL® v3 Foundation Course

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IT Infrastructure Library® course provides a framework of guidance for IT Service Management considered as Best Practice. It provides a practical, framework for identifying, planning, delivering and supporting IT services to the business built on the highly successful ITIL Framework. IT Infrastructure Library Training certificate in IT Service Management certifies that the applicant has learned knowledge and information of the Infrastructure Library terminology, structure and basic concepts. It also ensures that the individual has a firm grasp on the core principles of this course for Service Management.

Information Technology Infrastructure Library certifications cover the concepts and methods on the best practices of IT service management. At Logitrain, in Melbourne, Sydney, Brisbane, Adelaide, Canberra, Perth our ITIL course focuses on helping students to fully understand and get certified through our training and passing the official certification exam. We have conducted thousands of ITIL exams.

The ITIL training and certification helps individuals in competing with other professionals globally. To develop a deep understanding of its concepts, you need to go through ITIL Foundation level, which is also a pre-requisite for ITIL Practitioner, Intermediate level, Expert certifications and Master level. For over a decade, the IT Infrastructure Library credentials have represented quality professionals in the field of IT service management. The ITIL v3 certification covers the ITIL certification 2011 syllabus.


ITIL is a trademark of Axelos limited.

ITIL certification is a key requirement for the following jobs:

  • Business Analyst
  • Application Support Specialist
  • Service Delivery
  • Technical Consultant
  • Technical Analyst
  • Project Management and other IT Service Management related jobs

There are no pre-requisities for ITIL Foundation certification

Candidates can achieve the ITIL certification by passing following exam(s).

  • ITIL Foundation

The certification exam can be registered and attempted within 3 months of course/module completion at Logitrain training centre on weekdays during normal business hours (excludes public holidays)

We provide Sybexpress ITIL Foundation Exam Study Guide
  • Service Management as a practice
  • Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Selected Processes
  • Selected Roles
  • Selected Functions
  • Technology and Architecture
  • ITIL Qualification / ITIL Accreditation scheme


This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.

  • Helpdesk Operators
  • IT Professionals
  • Systems Administrators
  • Project Managers
  • Service Delivery Professionals

Day 1
The ITIL Qualification Scheme
Levels of qualification
Qualification bodies
The ITIL foundation certificate

Introduction to Service Management
Service and service management
Service value : utility and warranty
Service types
Service packages
Service assets : resources and capabilities
Process, functions and roles
ITIL and the Service Lifecycle
ITIL service management practices
The service lifecycle

Service Strategy
Value creation
Service portfolio management
Demand management
Financial management

Service Design
Service solution
Service management systems and tools
Service level management
Service catalogue management and Request fulfillment
Availability management
Information security management
Supplier management
Capacity management
IT service continuity management

Day 2
Service Transition
Service asset and configuration management
Configuration item
Configuration model
Change management
Release and deployment management
Knowledge management
Service knowledge management system

Service Operation
Event management
Incident management
Problem management
Access management
Functions: service desk
Service desk: centralized service desk
Service desk: virtual service desk
Service desk: follow- the sun
IT operations management
Application management

Continual Service Improvement
Deming cycle
Continual service model
Types of metrics
Service Management Technology
Use of technology
Service automation
Service analytics

How it All Fits Together
Key links, inputs and outputs
Strategy implementation
Specialization and co-ordination
Monitoring and control
Continual service improvement

Day 3
Exam preparation and Mock Tests

Official ITIL Foundation Exam

Part-time participants can take the exam on weekdays during business hours

Get our expert trainers at your premises. Logitrain Customised Team can tailor the course to meet your organisation's specific learning and development needs and business goals.
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ITIL What is included with the ITIL® v3 Foundation Course?
Logitrain course includes official certification exam fee.
Includes Certification Exam

Take the certification exam within 3 months of course / module completion

Logitrain's Pass Guarantee
Includes Pass Guarantee

Pass three mock tests with 80% or more for pass guarantee. Full-time courses only

Logitrain courses, programs and packages includes course material.
Includes Books & Meals

Course material in hardcopy is included. Full-time classroom courses include meals

Logitrain courses, packages and programs includes sample practise questions.
Includes Mock Tests

Mock tests included in full-time courses for 3 months from course completion

Logitrain is an Authorised Pearson VUE Test Centre.
Authorised Test Centre

Take the official vendor certification exam at the Logitrain training center

Logitrain courses include price beat guarantee.
Price Beat Guarantee

Relax, we will beat competitor’s advertised price. Our course has no extra costs

Dates, Locations & Prices
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Part-Time and Full-Time courses have the same training delivery period of two days.
Day 3 in Full-Time course is reserved for mock test and official certification exam.

Location Type Duration Price Dates
Location Type Duration Price Dates

The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions.


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