ITIL® Foundation with Exam

ITIL® v4 Foundation Course

IT Infrastructure Library® course provides a framework of guidance for IT Service Management considered as Best Practice. It provides a practical, framework for identifying, planning, delivering and supporting IT services to the business built on the highly successful ITIL Framework. IT Infrastructure Library Training certificate in IT Service Management certifies that the applicant has learned knowledge and information of the Infrastructure Library terminology, structure and basic concepts. It also ensures that the individual has a firm grasp of the core principles of this course for Service Management.

Information Technology Infrastructure Library certifications cover the concepts and methods of the best practices of IT service management. At Logitrain, in Melbourne, Sydney, Brisbane, Adelaide, Canberra, and Perth our ITIL course focuses on helping students to understand and get certified through our training and passing the official certification exam. We have conducted thousands of ITIL exams.

The ITIL training and certification help individuals in competing with other professionals globally. To develop a deep understanding of its concepts, you need to go through ITIL Foundation level, which is also a pre-requisite for ITIL Managing Professional, Strategic Leader and Master level. For over a decade, the IT Infrastructure Library credentials have represented quality professionals in the field of IT service management. The ITIL 4 certification covers the ITIL certification syllabus.


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL certification is a key requirement for the following jobs:

  • Business Analyst
  • Application Support Specialist
  • Service Delivery
  • Technical Consultant
  • Technical Analyst
  • Project Management and other IT Service Management related jobs

There are no pre-requisities for ITIL Foundation certification

Candidates can achieve the ITIL certification by passing following exam(s).

  • ITIL 4 Foundation

The certification exam can be registered and attempted within 3 months of course/module completion at Logitrain training centre on weekdays during normal business hours (excludes public holidays)

Logitrain ITIL 4 Foundation Course Guide
  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organisation adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Know the purpose and key terms of 18 ITIL practices


This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.

  • Helpdesk Operators
  • IT Professionals
  • Systems Administrators
  • Project Managers
  • Service Delivery Professionals

Day 1

Recall the definition of:
a) Service
b) Utility
c) Warranty
d) Customer
e) User
f) Service management
g) Sponsor

Describe the key concepts of creating value with:
a) Cost
b) Value
c) Organization
d) Outcome
e) Output
f) Risk
g) Utility
h) Warranty

Describe the key concepts of service relationships:
a) Service offering
b) Service relationship management
c) Service provision
d) Service consumption

Describe the nature, use and interaction of the guiding principles

Explain the use of the guiding principles
a) Focus on value
b) Start where you are
c) Progress iteratively with feedback
d) Collaborate and promote visibility
e) Think and work holistically
f) Keep it simple and practical
g) Optimize and automate

Describe the four dimensions of service management:
a) Organizations and people
b) Information and technology
c) Partners and suppliers
d) Value streams and processes

Describe the ITIL 4 service value system

Describe the interconnected nature of the service value chain and how this supports value streams

Describe the inputs, outputs and purpose of each value chain activity:
a) Plan
b) Improve
c) Engage
d) Design and transition
e) Obtain/build
f) Deliver and support

Day 2

Recall the purpose of the following ITIL 4 practices:
a) Information security management
b) Relationship management
c) Supplier management
d) IT asset management
e) Monitoring and event management
f) Release management
g) Service configuration management
h) Deployment management
i) Continual improvement
j) Change enablement
k) Incident management
l) Problem management
m) Service request management
n) Service desk
o) Service level management

Recall definitions of the following ITIL v4 terms:
a) Availability
b) IT asset
c) Event
d) Configuration item
e) Change
f) Incident
g) Problem
h) Known error

Explain the following ITIL 4 practices in detail, including how they fit within the service value chain:
a) Continual improvement including:
– The continual improvement model
b) Change control
c) Incident management
d) Problem management
e) Service request management
f) Service desk
g) Service level management

Day 3

Exam preparation and Mock Tests

Official ITIL v4 Foundation Exam

Part-time participants can take the exam on weekdays during business hours


We highly recommend spending ample time for self-study during this course by reviewing and consolidating what you’ve learned, to be well prepared for the exam.

Get our expert trainers at your premises. Logitrain Customised Team can tailor the course to meet your organisation's specific learning and development needs and business goals.
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ITIL What is included with the ITIL® v4 Foundation Course?
Logitrain course includes official certification exam fee.
Includes Official Exam Fee

Take the certification exam within 3 months of course / module completion

Attend Remotely
Convenient Online Exam

Take the official vendor certification exam from anywhere with a webcam

Logitrain courses, programs and packages includes course material.
Includes Books & Meals

Course material in hardcopy is included. Full-time classroom courses include meals

Logitrain courses, packages and programs includes sample practise questions.
Includes Mock Tests

Mock tests included in full-time courses for 3 months from course completion

Logitrain full-time course includes course retake, if you do not pass the official certification exam.
Highly Skilled Trainers

Our trainers are highly skilled with expertise and extensive hands-on experience

Logitrain courses include price beat guarantee.
Price Beat Guarantee

Relax, we will beat competitor’s advertised price in Australia. Our course has no extra costs

Dates, Locations & Prices
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Part-Time and Full-Time courses have the same training delivery period of two days.
Day 3 in Full-Time course is reserved for mock test and official certification exam.

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Location Type Duration Price Dates

The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions. Courses run subject to registrations.


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