ITIL® v4 Foundation Course
IT Infrastructure Library® course provides a framework of guidance for IT Service Management considered as Best Practice. It provides a practical, framework for identifying, planning, delivering and supporting IT services to the business built on the highly successful ITIL Framework. IT Infrastructure Library Training certificate in IT Service Management certifies that the applicant has learned knowledge and information of the Infrastructure Library terminology, structure and basic concepts. It also ensures that the individual has a firm grasp of the core principles of this course for Service Management.
Information Technology Infrastructure Library certifications cover the concepts and methods of the best practices of IT service management. At Logitrain, in Melbourne, Sydney, Brisbane, Adelaide, Canberra, and Perth our ITIL course focuses on helping students to understand and get certified through our training and passing the official certification exam. We have conducted thousands of ITIL exams.
The ITIL training and certification help individuals in competing with other professionals globally. To develop a deep understanding of its concepts, you need to go through ITIL Foundation level, which is also a pre-requisite for ITIL Managing Professional, Strategic Leader and Master level. For over a decade, the IT Infrastructure Library credentials have represented quality professionals in the field of IT service management. The ITIL 4 certification covers the ITIL certification syllabus.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL certification is a key requirement for the following jobs:
- Business Analyst
- Application Support Specialist
- Service Delivery
- Technical Consultant
- Technical Analyst
- Project Management and other IT Service Management related jobs
There are no pre-requisities for ITIL Foundation certification
Candidates can achieve the ITIL certification by passing following exam(s).
- ITIL 4 Foundation
The certification exam can be registered and attempted within 3 months of course/module completion at Logitrain training centre on weekdays during normal business hours (excludes public holidays)
- Understand the key concepts of service management
- Understand how the ITIL guiding principles can help an organisation adopt and adapt service management
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL service value system
- Understand the activities of the service value chain, and how they interconnect
- Know the purpose and key terms of 18 ITIL practices
This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.
- Helpdesk Operators
- IT Professionals
- Systems Administrators
- Project Managers
- Service Delivery Professionals
Recall the definition of:
f) Service management
Describe the key concepts of creating value with:
Describe the key concepts of service relationships:
a) Service offering
b) Service relationship management
c) Service provision
d) Service consumption
Describe the nature, use and interaction of the guiding principles
Explain the use of the guiding principles
a) Focus on value
b) Start where you are
c) Progress iteratively with feedback
d) Collaborate and promote visibility
e) Think and work holistically
f) Keep it simple and practical
g) Optimize and automate
Describe the four dimensions of service management:
a) Organizations and people
b) Information and technology
c) Partners and suppliers
d) Value streams and processes
Describe the ITIL 4 service value system
Describe the interconnected nature of the service value chain and how this supports value streams
Describe the inputs, outputs and purpose of each value chain activity:
d) Design and transition
f) Deliver and support
Recall the purpose of the following ITIL 4 practices:
a) Information security management
b) Relationship management
c) Supplier management
d) IT asset management
e) Monitoring and event management
f) Release management
g) Service configuration management
h) Deployment management
i) Continual improvement
j) Change enablement
k) Incident management
l) Problem management
m) Service request management
n) Service desk
o) Service level management
Recall definitions of the following ITIL v4 terms:
b) IT asset
d) Configuration item
h) Known error
Explain the following ITIL 4 practices in detail, including how they fit within the service value chain:
a) Continual improvement including:
– The continual improvement model
b) Change control
c) Incident management
d) Problem management
e) Service request management
f) Service desk
g) Service level management
Exam preparation and Mock Tests
Official ITIL v4 Foundation Exam
Part-time participants can take the exam on weekdays during business hours
We highly recommend spending ample time for self-study during this course by reviewing and consolidating what you’ve learned, to be well prepared for the exam.
Take the certification exam within 3 months of course / module completion
Take the official vendor certification exam from anywhere with a webcam
Course material in hardcopy is included. Full-time classroom courses include meals
Mock tests included in full-time courses for 3 months from course completion
Our trainers are highly skilled with expertise and extensive hands-on experience
Relax, we will beat competitor’s advertised price in Australia. Our course has no extra costs
The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions. Courses run subject to registrations.
Find out why we are the leading choice to help boost your career in Australia
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I recently followed the ITIL Foundation course at Logitrain. The training, materials and facilities were excellent and I would not hesitate to train with Logitrain again.
Thanks for a great week! Really enjoyed and feel I picked up a lot. Great Trainer! Will definitely look at further studies here.
Well-presented and able to convey immense knowledge to class. All queries were responded to promptly.
Excellent teaching method, easy to understand.
Logitrain provided a valuable insight into ITIL and enabled me to excel and advance my knowledge through a simple and well organised series of sessions.
Great place to study for certification, knowledgeable persons, excellent customer service. Ready to answer queries on the spot, very helpful.
The trainer was very patient and gave everybody the opportunity to participate.
The trainer explained everything very well. Logitrain was very helpful for me in getting a better overall understanding of CCNA. I previously had studied it 2 years earlier but required revision
Over 1000 organisations have relied on Logitrain to be their trusted training partner.
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