CCST IT Support is an entry level Cisco certification validating foundational skills in hardware, operating systems, troubleshooting, end user support, documentation and security for help desk roles.
Cisco Certified Support Technician IT Support with the 100-140 Exam Included
Cisco Certified Support Technician (CCST) IT Support Certification
CCST IT Support (100-140) is an entry level Cisco certification that proves you can do the core work of an IT support technician, from assisting end users and managing tickets to troubleshooting hardware, software and connectivity, and identifying basic security threats. It is built for people starting a help desk or desktop support career, and it validates the practical, customer facing skills employers hire for first.
What this course covers
You learn how to manage a support queue and your time, document customer interactions clearly, follow a structured troubleshooting workflow, and assist end users effectively. You also cover the technology a support technician works with every day, including computer components and peripherals, operating systems and common software, mobile devices and connectivity, and the security threats and safe practices that keep users and systems protected.
Who it suits and where it leads
CCST IT Support suits career changers, recent school leavers and early career staff aiming at help desk, desktop support and end user support roles. After it, a common next step is the CCST Networking course to add networking skills, or the CCNA certification course as you grow. For security fundamentals, see the CCST Cybersecurity course.
Logitrain has trained over 15,000 professionals since 2004. The official 100-140 exam fee is included, so you can sit the exam within three months of finishing the course.
CCST IT Support is one of the most accessible ways to prove you are ready for a help desk or desktop support job. It validates the everyday skills support teams rely on, clear communication, methodical troubleshooting and safe handling of devices and data, so it gives employers confidence in candidates without a long résumé. It also pairs naturally with CCST Networking if you want to broaden into network support.
With Logitrain you receive the included official 100-140 exam fee, the digital course material you keep, and the price beat guarantee on the course fee. The exam is delivered through Certiport, so you can sit it at the Logitrain testing centre or online with a Certiport proctor within three months of finishing. Training is delivered in-person in Melbourne, Sydney, Brisbane, Adelaide, Perth and Canberra, plus live online across Australia, all delivered live in real time with a trainer.
There are no prerequisites for this course. It is designed for people new to IT support, so no prior experience or certification is assumed. Basic comfort using a computer is enough to start. If you would rather begin with networking, the CCST Networking course is the better starting point, and the CCNA course is the natural step up once you have experience.
Candidates can achieve this certification by passing the following exam.
- 100-140 CCST IT Support, Cisco Certified Support Technician IT Support
Cisco delivers CCST exams through Certiport. You can book and sit the exam within three months of finishing your course, at the Logitrain testing centre, or online with a Pearson VUE proctor from a private space with a camera, microphone and speaker.
Exam format: a set of multiple choice and interactive questions, 50 minutes. Cisco does not publish a fixed passing score for this exam.
The digital course material for the 100-140 CCST IT Support exam is included, covering every exam domain and kept for revision and on the job reference.
- Manage a support queue and your time against SLAs and KPIs
- Use ticketing systems to track and prioritise incidents
- Document customer interactions clearly and accurately
- Apply a structured troubleshooting methodology to support issues
- Assist end users with hardware, software and connectivity problems
- Identify computer components, peripherals, ports and cables
- Install and manage operating systems, drivers and common software
- Support mobile devices and basic network connectivity
- Identify common security threats and apply safe practices
- Follow personal safety and responsible device disposal practices
- Aspiring help desk and desktop support technicians
- Career changers entering IT support
- Recent school leavers and early career staff
- End user and computer support specialists
- IT staff wanting a recognised entry level support certification
- Service desk fundamentals: queue management, time management, ticketing, SLAs and KPIs
- Documentation: recording problems, troubleshooting steps and outcomes for future use
- IT support troubleshooting: structured methodology and information gathering
- Assisting end users: communication, remote and in person support
- Computer hardware: components, peripherals, ports, cables and replacements
- Operating systems and software: installation, configuration, drivers and updates
- Mobile devices and connectivity: setup and basic network troubleshooting
- Security: identifying threats, safe practices, and responsible device disposal
- CCST Networking course, the entry level networking certification to add after IT Support.
- CCST Cybersecurity course, the entry level certification for security fundamentals.
- CCNA certification course, the associate level certification once you have support experience.
- IT Support Job Ready Program, combining training, certifications, internship and career counselling for your first IT role.
- CompTIA courses, including A+, a common companion certification for support technicians.
- Cisco courses, the full Cisco training category.
Got a team to train? Logitrain can deliver this CCST IT Support course in house at your premises anywhere in Australia, with the same trainer, course material, practice questions and included official exam as the public courses. In house delivery suits help desk and support teams getting everyone certified together on dates that suit the business.
What is CCST IT Support?
CCST IT Support is an entry level Cisco certification, exam 100-140, that validates foundational IT support skills including troubleshooting, assisting end users, managing computer hardware and software, documentation and security.
What does CCST stand for?
CCST stands for Cisco Certified Support Technician. The IT Support track focuses on help desk and desktop support skills.
Is the exam included in the CCST IT Support course at Logitrain?
Yes. The official 100-140 exam fee is included, and you can sit the exam within three months of finishing the course at the Logitrain testing centre or online with a Certiport proctor.
What is the difference between CCST IT Support and CCST Networking?
CCST IT Support focuses on help desk and desktop support, including hardware, operating systems and end user assistance. CCST Networking focuses on entry level networking. Both are entry level and require no prerequisites.
Are there any prerequisites for CCST IT Support?
No. The course is designed for people new to IT support, so no prior experience or certification is required.
How long is the CCST IT Support course?
The course runs three days full time, or three weeks part time across weeknights or weekends.
Where can I do the CCST IT Support course?
In-person in Melbourne, Sydney, Brisbane, Adelaide, Perth and Canberra, plus live online across Australia, all delivered live in real time with a trainer. In house delivery is also available.
Which CCST course should I do first?
If you are aiming at help desk and desktop support, start with CCST IT Support. If you want a networking career, start with CCST Networking. Both are entry level and require no prerequisites.
What is included with the Cisco Certified Support Technician (CCST) IT Support Course?
Includes Official Exam Fee
Take the certification exam within 3 months of course / module completion
Authorised Test Centre
Take the official certification exam at Logitrain, a local VUE test centre or online
Includes Course Material
Course material in digital format is included for flexibility and ease of use
Includes Practise Questions
Practise questions are provided for better understanding of the key concepts
Instructor-led Training
Attend the course with an instructor at our training centre or from anywhere
Our Price Beat Guarantee
Relax, we will beat competitor’s advertised price. Our course has no extra costs
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The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions. Proposed course dates are given, course runs subject to availability and minimum registrations.
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