Cisco Certified Support Technician (CCST) IT Support Training
Cisco Certified Support Technician (CCST) IT Support Certification Course
The CCST – IT Support course is tailored to individuals starting a career in IT support, equipping them with practical knowledge for working in environments that rely on Cisco technologies. This course introduces the core principles of supporting IT infrastructure, focusing on the setup, maintenance, and basic troubleshooting of Cisco devices.
Learners gain exposure to handling tasks such as identifying hardware components, configuring basic device settings, assisting with common connectivity issues, and ensuring devices are operating within expected parameters. The course provides the essential groundwork needed to pursue the Cisco 100-140 CCST certification and prepares participants for hands-on roles in technical support or help desk environments.
Logitrain offers the instructor-led Cisco Certified Support Technician (CCST) IT Support Training certification training course in Melbourne, Sydney, Brisbane, Adelaide, Perth, Canberra, in-house, and live online throughout Australia.
There are no prerequisites for taking this course.
Candidates can achieve this certification by passing the following exam(s).
CCST 100-140: Cisco Certified Support Technician (CCST) IT Support
The certification exam can be registered and attempted within 3 months of course/module completion at our training centre on weekdays during normal business hours (excludes public holidays)
CCST Cisco Certified Support Technician Study Guide: IT Support
- Identify and support Cisco network devices (routers, switches, access points)
- Perform hardware installation and replacement procedures
- Use Cisco IOS CLI for basic configuration and troubleshooting
- Diagnose connectivity and hardware faults
- Work with essential network services like DHCP, DNS, and SNMP
- Understand wireless device setup and basic controller functionality
- Follow structured service procedures and escalation workflows
- IT support technicians and help desk agents
- Field engineers and technical service personnel
- Network support staff responsible for Cisco hardware
- Entry-level professionals exploring Cisco technologies
- IT Support Fundamentals
- Role of a Cisco support technician
- Hardware and software support boundaries
- Understanding field environments (enterprise, branch, data center)
- Networking Basics
- Introduction to IP addressing, subnets, and network layers
- Common cable types, connectors, and standards
- Cisco Devices and Interfaces
- Identifying routers, switches, wireless access points, and IP phones
- Connecting to devices using console and remote methods
- Command-Line Navigation
- Intro to Cisco IOS
- Using common commands: show, ping, traceroute, copy, reload
- Hardware Replacement and Configuration
- Replacing field-replaceable units (FRUs)
- Backup and restore device configurations
- Performing software updates and firmware upgrades
- Network Services and Security
- DHCP and DNS basics
- Understanding logs, SNMP, and device monitoring
- Basic awareness of device hardening and security
- Wireless Device Support
- Identifying components of wireless networks
- Initial setup and connectivity troubleshooting
- Support Best Practices
- Cisco’s service methodology
- Documenting incidents and communicating with support teams
- Safety and compliance on customer sites
- Cisco Certified Support Technician (CCST) Cybersecurity
- Cisco Certified Support Technician (CCST) Networking
- CCNA: Implementing and Administering Cisco Solutions
- ENAUTO: Automating Cisco Enterprise Solutions
- ENARSI: Implementing Cisco Enterprise Advanced Routing and Services
- ENCOR: Implementing and Operating Cisco Enterprise Network Core Technologies
- ECMS: Engineering Cisco Meraki Solutions
Take the certification exam within 3 months of course / module completion
Take the official certification exam at Logitrain, a local VUE test centre or online
Course material in digital format is included for flexibility and ease of use
Practise questions are provided for better understanding of the key concepts
Attend the course with an instructor at our training centre or from anywhere
Relax, we will beat competitor’s advertised price. Our course has no extra costs
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The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions. Proposed course dates are given, course runs subject to availability and minimum registrations.
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