fbpx

Incident Management and Service Desk Support

Incident Management and Service Desk Support Course

Incident Management and Service Desk Support Training

Incident Management and Service Desk Support training course helps professionals working at various IT service levels and in different teams.

Incident management and service desk support cover receiving and processing IT service requests to help customers and provide incident resolution.

The Incident Management and Service Desk Support training course provide learning on managing IT incidents. The training course offers an opportunity to understand in handling incidents professionally.

Incident Management and Service Desk Support training course is a foundational level course that covers IT operational processes, the hierarchy of service desk jobs and roles, responsibilities of a service desk manager, accountability chain, MOT potential, introduction to ITL, ISO and COBIT, hierarchy in Govern IT, process flow in Govern IT, ITSM framework, IT job levels and CPD cycles.

There is no exam associated with this training course.

Basic knowledge of incident management is beneficial but not essential for this course.

There is no exam for the Incident Management and Service Desk Support training course.

Course material included

  • Incident Management Overview
  • Support Desk Overview
  • Development of roles and obligations
  • Tools, Techniques and Methodologies
  • Progression in career and related roles
  • Case Studies for Service Desk Manager

 

This course is likely to add to the employment-related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.

  • Service Desk Analysts
  • IT Service Desk Analysts
  • Network Service Desk Analysts
  • Client Service Team Leaders
  • IT Service Desk Technicians
  • Front Line Services Agents
  • Service Desk Team Leads
  • Service Desk Specialists
  • Overview of IT service management
  • IT service management with incident management and service desk
  • Practice with incident management and service desk
  • Service desk and jobs working with purpose and objective
  • Skills and responsibilities
  • Dependencies and interfaces
  • Moments of truth introduction
  • Standards and references
  • Practice with processes, procedures and frameworks
  • Service Desk Tools
  • Career growth and jobs
  • Improvement of professional development
  • Assessment and interview techniques
  • Service desk manager works with major retail chains
  • Service desk manager work with banks
Get our expert trainers at your premises. Logitrain Customised Team can tailor the course to meet your organisation's specific learning and development needs and business goals.
  • This field is for validation purposes and should be left unchanged.
Learn More
  • This field is for validation purposes and should be left unchanged.
What is included with the Incident Management and Service Desk Support Course?
Logitrain course includes official certification exam fee.
Certificate of Attendance

Get a Certificate of Attendance to prove your commitment to learning

Logitrain is an Authorised Pearson VUE Test Centre.
No Exam Required

This training course does not have any exam associated with it

Logitrain courses, programs and packages includes course material.
Includes Books & Meals

Course material in hardcopy is included. Full-time classroom courses include meals

Logitrain courses, packages and programs includes sample practise questions.
Includes Practise Questions

Practise questions are provided for better understanding of the key concepts

Logitrain full-time course includes course retake, if you do not pass the official certification exam.
Highly Skilled Trainers

Our trainers are highly skilled with expertise and extensive hands-on experience

Logitrain courses include price beat guarantee.
Price Beat Guarantee

Relax, we will beat competitor’s advertised price. Our course has no extra costs

Dates, Locations & Prices
Logitrain Live Online Training Banner

Location Type Duration Price Dates
Location Type Duration Price Dates
OUR ACCREDITATIONS

Find out why we are the leading choice to help boost your career

Prepare to get IT job ready in 8 weeks

Trained 8000+ professionals and counting

Experienced Provider: Operating Since 2004

Trained staff from 1000+ Australian Businesses

We Have Placed Candidates In
SATISFIED CUSTOMERS
SOME OF OUR CLIENTS

Over 1000 organisations have relied on Logitrain to be their trusted training partner.

High-quality, cost-effective training since 2004
Learn More
  • This field is for validation purposes and should be left unchanged.

Dont’ Wait. Fill the form for a free no-obligation information session with our course specialists.

Delivering Classroom and Live Instructor-led Training. Attend at our premises or from anywhere on any device.

COVID discounts on Job Programs end soon, register today.

Open chat