ITIL 4 Foundation is the globally recognised entry level IT service management certification covering the service value system, four dimensions, guiding principles and core ITIL practices.
ITIL® v4 Foundation Course
ITIL 4 Foundation Certification Training Course
ITIL 4 certification course provides a framework of guidance for IT Service Management; it is considered a best practice. It provides a practical framework for identifying, planning, delivering and supporting IT services to the business built on the highly successful ITIL Framework. ITIL4 Training in IT Service Management certifies that the applicant has learned knowledge and information of the Infrastructure Library terminology, structure and basic concepts. It also ensures that the individual has a firm grasp of the core principles of this course for Service Management.
ITIL 4 Foundation remains the right starting point for anyone new to IT service management. PeopleCert released ITIL Version 5 in 2026, and the two versions run side by side. ITIL 4 Foundation is still fully recognised and continues to act as a valid prerequisite for the advanced ITIL modules, so the certification you earn here keeps its value. If you are starting out, ITIL 4 Foundation is a sound and current choice.
Information Technology Infrastructure Library certifications cover the concepts and methods of IT service management best practices. At Logitrain, in Melbourne, Sydney, Brisbane, Adelaide, Canberra, Perth, and in-house throughout Australia, our ITIL course focuses on helping students to understand and help getting certified through our training. We have conducted thousands of ITIL exams.
The ITIL training and certification help individuals in competing with other professionals globally. To develop a deep understanding of its concepts, you must go through the ITIL Foundation level, a pre-requisite for ITIL Managing Professional, Strategic Leader and Master level. For over a decade, the IT Infrastructure Library credentials have represented quality professionals in IT service management. The ITIL 4 Foundation certification exam cost in Australia is included and it covers the ITIL certification syllabus.
The ITIL 4 Foundation exam fee is included in the course price at Logitrain, so there is no separate voucher to buy afterwards. The course runs over three days, with the exam sat on the final day, or part time over two weeks.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL 4 Foundation is one of the most widely recognised qualifications in IT service management, and it is often listed as a desirable or required certification in Australian IT and service desk job ads. It gives you a shared language for managing services that employers across many industries understand.
ITIL certification is a key requirement for the following jobs:
- Business Analyst
- Application Support Specialist
- Service Delivery
- Technical Consultant
- Technical Analyst
- Project Management and other IT Service Management-related jobs
There are no pre-requisites for ITIL Foundation certification
Candidates can achieve this certification by passing the following exam.
- ITIL 4 Foundation, ITIL 4 Foundation certification
You can book and sit the exam within three months of finishing your course. It is a convenient online exam with a live proctor, taken from the comfort of your home or office or any private space with a camera, microphone and speaker.
Exam format: a maximum of 40 multiple choice questions, 60 minutes, with a passing score of 65 per cent, which is 26 of 40.
Logitrain ITIL 4 Foundation Course Guide
- Understand the key concepts of service management
- Understand how the ITIL guiding principles can help an organisation adopt and adapt service management
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL service value system
- Understand the activities of the service value chain, and how they interconnect
- Know the purpose and key terms of 18 ITIL practices
This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.
- Helpdesk Operators
- IT Professionals
- Systems Administrators
- Project Managers
- Service Delivery Professionals
Day 1
Recall the definition of:
a) Service
b) Utility
c) Warranty
d) Customer
e) User
f) Service management
g) Sponsor
Describe the key concepts of creating value with:
a) Cost
b) Value
c) Organisation
d) Outcome
e) Output
f) Risk
g) Utility
h) Warranty
Describe the key concepts of service relationships:
a) Service offering
b) Service relationship management
c) Service provision
d) Service consumption
Describe the nature, use and interaction of the guiding principles
Explain the use of the guiding principles
a) Focus on value
b) Start where you are
c) Progress iteratively with feedback
d) Collaborate and promote visibility
e) Think and work holistically
f) Keep it simple and practical
g) Optimise and automate
Describe the four dimensions of service management:
a) Organisations and people
b) Information and technology
c) Partners and suppliers
d) Value streams and processes
Describe the ITIL 4 service value system
Describe the interconnected nature of the service value chain and how this supports value streams
Describe the inputs, outputs and purpose of each value chain activity:
a) Plan
b) Improve
c) Engage
d) Design and transition
e) Obtain/build
f) Deliver and support
Day 2
Recall the purpose of the following ITIL 4 practices:
a) Information security management
b) Relationship management
c) Supplier management
d) IT asset management
e) Monitoring and event management
f) Release management
g) Service configuration management
h) Deployment management
i) Continual improvement
j) Change enablement
k) Incident management
l) Problem management
m) Service request management
n) Service desk
o) Service level management
Recall definitions of the following ITIL v4 terms:
a) Availability
b) IT asset
c) Event
d) Configuration item
e) Change
f) Incident
g) Problem
h) Known error
Explain the following ITIL 4 practices in detail, including how they fit within the service value chain:
a) Continual improvement including:
– The continual improvement model
b) Change control
c) Incident management
d) Problem management
e) Service request management
f) Service desk
g) Service level management
Day 3
Exam preparation and Mock Tests
Official ITIL v4 Foundation Exam
Part-time participants can take the exam on weekdays during business hours
We highly recommend spending ample time for self-study during this course by reviewing and consolidating what you’ve learned, to be well prepared for the exam.
- ITIL 4 Specialist: Create, Deliver and Support (CDS) Course is a common next step after Foundation for people running services day to day.
- ITIL 4 Specialist: Drive Stakeholder Value (DSV) Course focuses on managing customer and supplier relationships across the service journey.
- ITIL 4 Specialist: High Velocity IT (HVIT) Course suits teams working in digital, Agile and DevOps environments.
- ITIL 4 Strategist: Direct, Plan and Improve (DPI) Course covers governance, strategy and continual improvement for more senior roles.
- ITIL v3 to ITIL 4 Foundation Upgrade Course is the short bridge for anyone who already holds ITIL v3 Foundation.
- ITIL Certification Training Courses lists the full ITIL range in one place.
Is ITIL 4 Foundation still worth it now that ITIL Version 5 has been released?
Yes. ITIL 4 Foundation is still fully recognised and is not being retired. PeopleCert released Version 5 in 2026 and both versions run in parallel. ITIL 4 Foundation also remains a valid prerequisite for the advanced ITIL modules, so the certification keeps its value.
Is the ITIL 4 Foundation exam included in the course price?
Yes. The exam fee is included at Logitrain, so there is no separate voucher to buy later. You sit the exam on the final day of the full time course, or you can arrange it after a part time course.
How long does the ITIL 4 Foundation course take?
Three days full time, with the exam on the last day, or two weeks part time around work.
Are there any prerequisites for ITIL 4 Foundation?
No. There are no prerequisites. The course is designed as the entry point to IT service management for people from both IT and business backgrounds.
How much does ITIL 4 Foundation certification cost?
The course price includes the official exam, the course material and mock tests, and Logitrain offers a price beat guarantee against any competitor’s advertised price. The current price is shown on the page.
Where can I do the ITIL 4 Foundation course?
In person at Melbourne, Sydney and Brisbane centres, in person at a conference centre or partner venue in other cities on request, in house at your own premises anywhere in Australia, or live online in real time with a trainer.
ITIL What is included with the ITIL® v4 Foundation Course?
Includes Official Exam Fee
Take the certification exam within 3 months of course / module completion
Convenient Online Exam
Take the official vendor certification exam from anywhere with a webcam
Includes Course Material
Course material in digital format is included for flexibility and ease of use
Includes Mock Tests
Mock test is included in the full-time courses to assist with your preparation
Highly Skilled Trainers
Our trainers are highly skilled with expertise and extensive hands-on experience
Price Beat Guarantee
Relax, we will beat competitor’s advertised price. Our course has no extra costs
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The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions. Proposed course dates are given, course runs subject to availability and minimum registrations.
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