Basic to Advanced Telephone Techniques Course – 1 day
In the telephone skills training course, you will learn professional telephone etiquette to provide effective customer service. As customer service plays an important role in making or breaking a business.
Usually, the first point of contact with any organisation is made using the telephone; however, telephone communication can be more challenging than face-to-face communication. Your voice is your only tool to express and deliver your message in an appropriate manner. Upon completion of the telephone skills training course, you will master the two main attributes of phone communication – your verbal tone and adequate voice modulation.
In addition, you will learn how to communicate professionally and handle difficult customers in a positive professional manner in the telephone skills training course.
The course covers the fundamentals of customer service, and its standards. and the main aspects of effective customer service, which is vital for you and your employees to gain confidence.
There are no prerequisites to this course but a willingness to deliver excellent service is recommended.
- Understand the fundamentals of Customer Service
- Providing Effective customer service over the telephone
- Listen to understand and respond to back techniques
- Effective questioning methods
- How to reflect your personality through voice and make a positive impact
- Learn to improve telephone professionalism by answering incoming calls courteously & effectively.
- Effective use of modern tools and techniques to track conversations.
- Gain Client trust by effectively understand and respond to their query
- Tips to understand and remember the product knowledge
- How to reply to voice messages professionally
- Tips to handle difficult and irate clients
This course is likely to add employment-related skills to the participants.
- Telephone Operator
- Health desk Support
- Technical Support
- Managers
- Supervisors
- Sale consultants
- Administrative Staff
- Customer service executives
- Consultants
- Anyone who needs to deal with clients or customers
This course comprises and focuses on delivering exceptional customer service and help you understand how important is to retain, sustain and attract new clients.
You will learn to answer the phone with a positive tone following professional standards. We will teach you the tips to be great at acknowledging, offer resolution and initiate additional help and finally methods to close the call efficiently. Following are the additional topics which will be explained in detail during the course.
- Tips to manage stress levels
- How and when to pitch for sale
- Turning every call into a sale
At the end of this course, you will be confident enough to handle inbound and outbound calls and understand the importance of tone and assisting with a smile on the professional call.
Get a certificate of attendance to prove your commitment to learning
We provide personalised learning experience for every student
Course material in digital format is included for flexibility and ease of use
Practical scenarios are discussed for better understanding of the key concepts
Our trainers are highly skilled with expertise and extensive real-world experience
Relax, we will beat competitor’s advertised price. Our course has no extra costs
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The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions. Proposed course dates are given, course runs subject to availability and minimum registrations.
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