Basic to Advanced Dealing with Difficult Behaviour Course – 1 day
Build Confidence in Handling Difficult Conversations
Our dealing with difficult people training courses in Australia enable you to handle professionalism and emotional intelligence. This training program enables professionals to prepare them to handle sensitive situations through difficult conversations training. It is a training program that provides professionals with the right tools to deal with you while being respectful and effective. It is a face-to-face training program or a virtual way of dealing.
Practical Training for Dealing with Difficult Behaviours
During the course of your career path, you need to learn and be in a position to handle challenging situations and people through various means, and this course will assist you in remaining professional in the midst of adversity. Dealing with Difficult Behaviours will be instrumental in ensuring you become a competent communicator through this short course provided by Logitrain. This short course will assist you in gaining the skills to conquer the cost of conflicts through communication and win/win solutions. It will also assist you in becoming able to learn various proactive and preventative communication strategies and having difficult conversations at work.
There are no prerequisites for this course but knowledge about being assertive is recommended
- Assertive communication
- Effective and thoughtful listening
- Usage of assertive behaviour to handle negative and rude behaviour
- Effective usage of conflict solution
- Resolve conflict with effective communication
- Techniques to turn anger to assertiveness
- Executing diversity
This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.
- Team members
- Managers
- Supervisors
- Sale consultants
- Administrative Staff
- Anyone working in a team environment
- This course will help you with a plan to deal with difficult behaviour people and a better understanding of their attitude and expectations
- In-depth knowledge to reduce conflicts and create a professional environment at the workplace
- Determine and classify the adverse/aggressive situations
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Behaviour management strategies
- Tips to handle a demanding situation
- How to achieve a positive outcome
- Stress/anger management
- Active listing
- Enclosing negative disclosure on a positive note
Get a certificate of attendance to prove your commitment to learning
We provide a personalised learning experience for every student
Course material in digital format is included for flexibility and ease of use
Practical scenarios are discussed for better understanding of the key concepts
Our trainers are highly skilled with expertise and extensive real-world experience
Relax, we will beat competitor’s advertised price. Our course has no extra costs
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The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions. Proposed course dates are given, course runs subject to availability and minimum registrations.
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“Had a blast! Great course, will be back soon to do another.”
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“The trainer was very patient and gave everybody the opportunity to participate.”
– Tim Symonds, Solutions Architect at MSC Mobility Solutions, Rating: 4.8/5
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