BCS Stakeholder Engagement Professional Certification Training

Stakeholder Engagement Professional Certification Course

BCS Professional Certificate in Stakeholder Engagement (STEN) is ideal for professionals interested in developing an understanding of engaging and managing, stakeholder relationships in a business environment.

In the Stakeholder Engagement certification training course, candidates will learn about using and implementing key frameworks and techniques when working with stakeholders.

The Stakeholder Engagement certification training course is appropriate for people in positions and roles that deal with stakeholder relationships, stakeholder engagement and management within the organisation.

The syllabus for the BCS Professional Certificate in Stakeholder Engagement (STEN) certification course covers the skills used for stakeholder communication, workshop techniques, creative problem-solving, managing expectations, conflict, negotiating with stakeholders, building rapport, working with stakeholder groups, stakeholder communication, and creative problem-solving.

The training and course for BCS Professional Certificate in Stakeholder Engagement (STEN) certification is offered in Melbourne, Sydney, Brisbane, Adelaide, Canberra, and Perth. The training for this certification course is provided with both in-house and live (online).

There are no pre-requisites for this course.

  • Professionals interested in stakeholder management
  • IT Managers
  • Directors
  • Business Analysts
  • Systems Analysts
  • Business Development Managers
  • Project Managers

Stakeholder engagement course material provided

Candidates can achieve this certification after passing the following exam(s).

  • STEN: BCS Professional Certificate in Stakeholder Engagement

The certification exam can be registered and attempted within 3 months of course/module completion at Logitrain training centre on weekdays during business hours (excludes public holidays).

  • Types of stakeholders
  • Stakeholder communication
  • Working with stakeholder groups
  • Facilitated workshops
  • Building rapport
  • Creative problem-solving
  • Managing expectations
  • Negotiating with stakeholders
  • Managing conflict


This course is likely to add to the employment-related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.

  • Types of stakeholders
  • Stakeholder analysis and prioritisation
  • Stakeholder planning and monitoring
  • Stakeholder perspectives
  • The communication processes
  • Barriers to communication
  • Active listening
  • Listening behaviours
  • Group development process
  • Learning styles
  • Benefits of facilitated workshops
  • Roles in a facilitated workshop
  • Stages of a facilitated workshop
  • Facilitated workshop planning
  • Running a facilitated workshop
  • Facilitation techniques
  • The nature of ‘rapport’
  • Mehrabian’s elements in communication
  • Techniques for creating and sustaining rapport
  • Building rapport using mirror, match, pace
  • The creative problem-solving process
  • Barriers to creativity
  • Techniques for generating ideas
  • Managing the creative thinking process using de Bono’s six hats
  • Categories of expectation
  • Sources of expectations
  • Process for managing expectations
  • Principled negotiation
  • Integrative and distributive negotiation
  • Roots of conflict – goals, judgements, values
  • Options for conflict resolution
Get our expert trainers at your premises. Logitrain Customised Team can tailor the course to meet your organisation's specific learning and development needs and business goals.
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What is included with the Stakeholder Engagement Professional Certification Course?
Logitrain course includes official certification exam fee.
Certificate of Attendance

Get a certificate of attendance to prove your commitment to learning

Logitrain is an Authorised Pearson VUE Test Centre.
Includes Official Exam Fee

Take the certification exam within 3 months of course / module completion

Logitrain courses, programs and packages includes course material.
Includes Course Material

Course material in digital format is included for flexibility and ease of use

Logitrain courses, packages and programs includes sample practise questions.
Includes Mock & Test Questions

Mock test is included in the full-time courses to assist with your preparation

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Dates, Locations & Prices
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Part-Time and Full-Time courses have the same training delivery duration of two days.
Day 3 in Full-Time course is reserved for mock test and official certification exam.

Location Type Duration Price Dates
Location Type Duration Price Dates

The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions. Proposed dates are given, courses run subject to availability and minimum registrations.


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Book and pay for a course before 30 June and attend training until 31 August. Limited seats. Courses run subject to minimum bookings.