Organisational Behaviour Foundation

This certification is a key requirement for

• Business Analysts
• Business Managers
• Business Change Managers
• Project Managers and other IT Service Management related jobs

• Organisational Principles
• Operating models
• Organisational motivation, behaviour and culture
• Group formation
• Principles of financial reporting
• Project finance

• People who want to learn about the complex factors which shape the way organisations operate
• Business Analysts
• Subject Matter Experts
• Project Managers
• Business Managers
• Product Owners

• Explain delivering value: Competitive advantage – Porter’s Five Forces; Value proposition; Value stream analysis (not LEAN)
• Explain organisation structuring: Elements of organisation structure; The six structure levels; The Leavitt Diamond
• Explain budgets and departmentalised businesses: The purpose of budgets; Reasons for departmentalisation; Cost centers and profit centers
• Describe types of jobs: Work specialisation; Flat and tall hierarchies; Span of control
• Describe line management, staff and functional relationships
• Explain the formalisation of rules and procedures
• Explain centralisation v decentralisation
• Explain organisation structures and their characteristics: Functional; Divisional – product or service/ geography/ customer; Matrix; Team-based – cross functional/ project
• Recognise organisational boundaries: Boundaryless organisations; Outsourcing; Offshoring; Hollow organisation structures; Modular organisation structures; Virtual organisations; Collaborations and strategic alliances; Agile organisations
• Explain organisational motivation (Object Management Group (OMG) business motivation model)
• Describe the Organisational Behaviour Field Map
• Explain organisational effectiveness and the balanced scorecard
• Describe understanding and analysing culture: Organisational cultural types; Strong, weak and appropriate cultures (Gordon and DiTomaso Chatman et at, O’Reilly); National cultures; The cultural web
• Explain groups and group dynamics
• Describe formal and informal groups
• Describe the statement of financial position (balance sheet)
• Explain income and expenditure (income statement, profit and loss account)
• Describe cash flow: Cash flow forecasting; Use of cash flow in decision making; Cash flow and profit
• Explain costing and pricing: Fixed and variable costs; Direct and indirect costs; Break even and contribution analysis
• Describe the rationale for and the techniques used for evaluating a financial case
• Costs and benefits: Tangible and intangible; Benefits classification; Financial; Quantifiable; Measurable; Observable
• Payback: Rationale for a payback calculation; Payback and Risk; Limitations of Payback
• Discounted Cash Flow /Net Present Value: Rationale for a discounted cash flow/net present value calculation; The NPV Decision Rule
• Internal Rate of Return (IRR): Rationale for IRR; How IRR is used; The IRR Decision Rule