BCS Business Change Foundation

This certification is a key requirement for

• Business Analysts
• Business Managers
• Business Change Managers
• Project Managers and other IT Service Management related jobs

• Business and IS strategy
• Business improvement definition
• Business change design and implementation
• Benefit management and realization

• Business Analysts
• Business Managers
• Project Managers
• Business Change Managers

• The distinction between IT projects, pure business change projects and the IT enabled business change projects
• The distinction between IT as a driver and IT as an enabler
• The degrees of business change
• The distinction between improving business operations and improving business information
• IT as a core competence and the implications for the outsourcing business model
• The business change lifecycle
• The stages in the business change life cycle
• The identification, analysis and management of stakeholders
• The business, project and external stakeholders
• The roles and responsibilities of key
• Aligning the organisation with the External Environment, the Vision, Mission, Objectives, Strategy and Tactics, and the Enterprise Architecture
• The external and internal business environments for organisations
• Organisational Cultures
• National Cultures
• The implications of culture for business change projects
• Corporate and IT governance and the relevance to benefits management and risk management
• Elements of an Enterprise Architecture
• Investigating the business situation: rationale and techniques
• Holistic approach and systems thinking
• Gap analysis: purpose and approach
• Business requirements elicitation and analysis
• The contents of the business case
• Stakeholder responsibilities and the business case
• The business case lifecycle
• Programme definition
• Aspects of organisational change
• Aspects of people change
• Aspects of process change
• Information analysis and modelling
• Aspects of information technology
• Planning the acquisition, deployment and acceptance
• Acquiring the solution
• Deploying the solution
• Ensuring acceptance
• Reviewing the change
• Benefits management in the business change lifecycle
• Classifying benefits
• Investment appraisal techniques
• Benefits and the Balanced Business Scorecard, CSFs and KPIs
• Roles and responsibilities in benefits management
• The purpose, conduct and outcomes of a benefits review
• Benefits realisation: significance and challenges