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ITa: IT admin Package Training

ITa: IT admin Package Course + Exam Details

ITa: IT admin Package Certification

Training courses and certifications included:
ITIL Foundation
CCNA (200-301)
Windows 10 (MD-100)
MTA Windows Server Administration Fundamentals
Managing Modern Desktops (MD-101) or Microsoft Windows Server 2019 Administration
  • Save $$$: Huge discounts
  • Best IT certifications: ITIL, Microsoft, Cisco
  • Expert trainers: imparting real-world experience
  • Small class size: increased instructor interaction
  • Authorised test centre: exams taken at our premises
  • ITIL Foundation, CCNA, Microsoft exams included

Exposure to networking and Microsoft Server technology

  • ITIL Foundation
  • CCNA (200-301)
  • Windows 10 (MD-100)
  • MTA Windows Server Administration Fundamentals
  • Managing Modern Desktops (MD-101) or Microsoft Windows Server 2019 Administration
  • ITIL Foundation
  • CCNA Official Exam Certification Guide
  • MTA Windows Server Fundamentals
  • Windows 10
  • Managing Modern Desktops (MD-101) or Microsoft Windows Server 2019 Administration
  • Understand OSI model and various device functions
  • Understand Ethernet, Fast Ethernet and Gigabit Ethernet Technologies
  • Design a network topology and network IP addressing scheme for a given network
  • Determine the type of transport protocol (TCP or UDP) and IP applications used
  • Define the fundamental technologies involved in a WAN environment
  • Configure a Catalyst switch
  • Configure and troubleshoot VLANs and Trunking
  • Configure and troubleshoot a Cisco router
  • Configuring Open Shortest Path First (OSPF)
  • Configure numbered and named ACLs
  • Configure and troubleshoot serial interfaces using PPP, HDLC, Frame Relay
  • Understand VPN Technology
  • Understand and configure IPv6 and RIPnG
  • Windows Server 2016 installation and configuration
  • Windows Server 2016 Roles and Features configuration
  • Windows Server 2016 Hyper-V configuration
  • Active Directory installation and configuration
  • Deploying, Managing, and Maintaining Windows Server 2016
  • Network Services and Access configuration
  • Network Policy Server Infrastructure configuration
  • Configuring and Managing Active Directory
  • Configuring and Managing Group Policy
  • Configuring and Managing High Availability
  • File and Storage Solutions configuration
  • Business Continuity and Disaster Recovery implementation
  • Network Services configuration
  • Identity and Access Solutions configuration
  • ITIL 4 Foundation

This course is likely to add to the employment-related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.

  • Helpdesk operators
  • Systems Administrators
  • Network support staff
  • Individuals seeking Microsoft, Cisco and ITIL Foundation certifications
  • Explain the role and function of network components
  • Describe characteristics of network topology architectures
  • Compare physical interface and cabling types
  • Identify interface and cable issues (collisions, errors, mismatch duplex, and/or speed)
  • Compare TCP to UDP
  • Configure and verify IPv4 addressing and subnetting
  • Describe the need for private IPv4 addressing
  • Configure and verify IPv6 addressing and prefix
  • Compare IPv6 address types
  • Verify IP parameters for Client OS (Windows, Mac OS, Linux)
  • Describe wireless principles
  • Explain virtualization fundamentals (virtual machines)
  • Describe switching concepts
  • Configure and verify VLANs (normal range) spanning multiple switches
  • Configure and verify interswitch connectivity
  • Configure and verify Layer 2 discovery protocols (Cisco Discovery Protocol and LLDP)
  • Configure and verify (Layer 2/Layer 3) EtherChannel (LACP)
  • Describe the need for and basic operations of Rapid PVST+ Spanning Tree Protocol and identify basic operations
  • Compare Cisco Wireless Architectures and AP modes
  • Describe physical infrastructure connections of WLAN components (AP,WLC, access/trunk ports, and LAG)
  • Describe AP and WLC management access connections (Telnet, SSH, HTTP,HTTPS, console, and TACACS+/RADIUS)
  • Configure the components of a wireless LAN access for client connectivity using GUI only such as WLAN creation, security settings, QoS profiles, and advanced WLAN settings
  • Interpret the components of routing table
  • Determine how a router makes a forwarding decision by default
  • Configure and verify IPv4 and IPv6 static routing
  • Configure and verify single area OSPFv2
  • Describe the purpose of first hop redundancy protocol
  • Configure and verify inside source NAT using static and pools
  • Configure and verify NTP operating in a client and server mode
  • Explain the role of DHCP and DNS within the network
  • Explain the function of SNMP in network operations
  • Describe the use of syslog features including facilities and levels
  • Configure and verify DHCP client and relay
  • Explain the forwarding per-hop behavior (PHB) for QoS such as classification, marking, queuing, congestion, policing, shaping
  • Configure network devices for remote access using SSH
  • Describe the capabilities and function of TFTP/FTP in the network
  • Define key security concepts (threats, vulnerabilities, exploits, and mitigation techniques)
  • Describe security program elements (user awareness, training, and physical access control)
  • Configure device access control using local passwords
  • Describe security password policies elements, such as management, complexity, and password alternatives (multifactor authentication, certificates, and biometrics)
    Describe remote access and site-to-site VPNs
  • Configure and verify access control lists
  • Configure Layer 2 security features (DHCP snooping, dynamic ARP inspection, and port security)
  • Differentiate authentication, authorization, and accounting concepts
  • Describe wireless security protocols (WPA, WPA2, and WPA3)
  • Configure WLAN using WPA2 PSK using the GUI
  • Explain how automation impacts network management
  • Compare traditional networks with controller-based networking
  • Describe controller-based and software defined architectures (overlay, underlay, and fabric)
  • Compare traditional campus device management with Cisco DNA Centre enabled device management
  • Describe characteristics of REST-based APIs (CRUD, HTTP verbs, and data encoding)
  • Recognize the capabilities of configuration management mechanisms Puppet, Chef, and Ansible
  • Interpret JSON encoded data
  • configure language packs
  • perform a clean installation
  • migrate user data
  • perform an in-place upgrade (using tools such as MDT, WDS, ADK, etc.)
  • select the appropriate Windows edition
  • troubleshoot activation issues
  • configure Edge and Internet Explorer
  • configure mobility settings
  • configure sign-in options
  • customize the Windows desktop
  • manage devices in directories
  • manage local groups
  • manage local users
  • configure NTFS permissions
  • configure shared permissions
  • configure local registry
  • implement local policy
  • troubleshoot group policies on devices
  • configure Windows Defender Firewall
  • implement encryption
  • configure client IP settings
  • configure mobile networking
  • configure VPN client
  • troubleshoot networking
  • configure Wi-Fi profiles
  • enable PowerShell Remoting
  • configure remote desktop access
  • perform file recovery (including OneDrive)
  • recover Windows 10
  • troubleshoot startup/boot process
  • check for updates
  • troubleshoot updates
  • validate and test updates
  • select the appropriate servicing channel
  • configure Windows update options
  • configure and analyze event logs
  • manage performance
  • manage Windows 10 environment
  • Understanding Server Installation and Server Roles
  • Understand device drivers
  • Installation; removal; disabling; update/upgrade; rollback; troubleshooting; Plug & Play; IRQ; interrupts; driver signing
  • Understand services
  • What services are; which statuses a service can be in; startup types; recovery options; delayed startup; Run As settings for a service; stopping or pausing a service; service accounts; dependencies
  • Understand server installation options
  • Choosing correct OS version; partitioning; F8 options, server core vs. full; interactive install; unattended install; automated install using WDS; upgrade vs. clean install; firmware updates including BIOS
  • Identify application servers
  • Mail servers; database servers; collaboration servers; monitoring servers; threat management
  • Understand Web services
  • IIS, WWW, and FTP; separate worker processes; adding components; sites; ports; SSL; certificates
  • Understand remote access
  • Remote assistance; remote administration tools; Remote Desktop Services; licensing; RD Gateway; VPN; application virtualization; multiple ports
  • Understand the file and print services
  • Local printers; network printers; printer pools; web printing; web management; driver deployment; file, folder, and share permissions vs. rights; auditing; print job management
  • Understand server virtualization
  • Virtualization modes; VHDs; virtual memory; virtual networks; snapshots and saved states; physical to virtual; virtual to physical
  • Understanding Active Directory & Storage
  • Understand accounts and groups
  • Domain accounts; local accounts; user profiles; group types; group scopes; group nesting; AGDLP
  • Understand organisational units and containers
  • Purpose of organisational units; purpose of containers; delegation; default
  • Understand Active Directory infrastructure
  • Domain controllers; forests; operation masters roles; domain vs. workgroup; child domains; trusts; functional levels; namespace; sites; replication
  • Understand group policy
  • Group policy processing; Group Policy Management Console; computer policies; user policies; local policies
  • Identify storage technologies
  • Advantages and disadvantages of different storage types; local (SATA, SCSI, IDE); NAS; SAN; fibre channel; iSCSI; NFS; FC HBA and FC switches; iSCSI hardware
  • Understand RAID
  • RAID 0, RAID 1, RAID 5, RAID 10 and combinations; hardware and software RAID
  • Understand disk types
  • ATA; basic disk; dynamic disk; mount points; file systems; mounting a virtual hard disk; distributed file systems; optical disks
  • Understanding server performance management and server maintenance
  • Identify major server hardware components
  • Memory; disk; processor; network; 32 / 64 bits; removable drives; graphic cards; cooling; power usage; ports
  • Understand performance monitoring
  • Methodology; procedures; effect of network, CPU, memory and disk; creating a baseline; perfmon; resmon; Task Manager; performance counters
  • Understand logs and alerts
  • Purpose of performance logs and alerts
  • Identify steps in the startup process
  • BIOS; bootsector; bootloader; MBR; boot.ini; bcdedit; POST; Safe Mode
  • Understand business continuity
  • Backup and restore; disaster recovery; clustering; AD restore; folder redirection; data redundancy; uniterruptible power supply (UPS)
  • Understand updates
  • Software; driver; operating systems; applications; Windows Update; Windows Server Update Service (WSUS)
  • Understand troubleshooting methodology
  • Processes; procedures; best practices; systematic vs. specific approach; perfmon; Event Viewer; Resource Monitor; Information Technology
  • Infrastructure Library; central logging; event filtering; default logs
  • Recall the definition of:
    a) Service
    b) Utility
    c) Warranty
    d) Customer
    e) User
    f) Service management
    g) Sponsor
  • Describe the key concepts of creating value with:
    a) Cost
    b) Value
    c) Organization
    d) Outcome
    e) Output
    f) Risk
    g) Utility
    h) Warranty
  • Describe the key concepts of service relationships:
    a) Service offering
    b) Service relationship management
    c) Service provision
    d) Service consumption
  • Describe the nature, use and interaction of the guiding principles
  • Explain the use of the guiding principles
    a) Focus on value
    b) Start where you are
    c) Progress iteratively with feedback
    d) Collaborate and promote visibility
    e) Think and work holistically
    f) Keep it simple and practical
    g) Optimize and automate
  • Describe the four dimensions of service management:
    a) Organizations and people
    b) Information and technology
    c) Partners and suppliers
    d) Value streams and processes
  • Describe the ITIL 4 service value system
  • Describe the interconnected nature of the service value chain and how this supports value streams
  • Describe the inputs, outputs and purpose of each value chain activity:
    a) Plan
    b) Improve
    c) Engage
    d) Design and transition
    e) Obtain/build
    f) Deliver and support
  • Recall the purpose of the following ITIL 4 practices:
    a) Information security management
    b) Relationship management
    c) Supplier management
    d) IT asset management
    e) Monitoring and event management
    f) Release management
    g) Service configuration management
    h) Deployment management
    i) Continual improvement
    j) Change enablement
    k) Incident management
    l) Problem management
    m) Service request management
    n) Service desk
    o) Service level management
  • Recall definitions of the following ITIL v4 terms:
    a) Availability
    b) IT asset
    c) Event
    d) Configuration item
    e) Change
    f) Incident
    g) Problem
    h) Known error
  • Explain the following ITIL 4 practices in detail, including how they fit within the service value chain:
    a) Continual improvement including:
    – The continual improvement model
    b) Change control
    c) Incident management
    d) Problem management
    e) Service request management
    f) Service desk
    g) Service level management

Cisco and Microsoft exams can be registered and taken any time.

Candidates can achieve CCNA certification by taking one composite exam or two separate exams.
The two exam option allows students to attain CCENT and CCNA R&S certification.

1. 100-105 (ICND1) – CCENT CERTIFICATION
1. 200-105 (ICND2) – CCNA ROUTING AND SWITCHING CERTIFICATION
2. 200-125 (CCNA R&S) – CCNA ROUTING AND SWITCHING CERTIFICATION

 

Candidates can achieve ITIL certification by taking one exam.

EX0-117 – ITIL FOUNDATION

 

Candidates can achieve MCSA Server 2016 certifications by passing three exams.

  1. Installation, Storage, and Compute with Windows Server 2016 (70-740)
  2. Networking with Windows server 2016 (70-741)
  3. Identity with Windows Server 2016 (70-742)
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