Microsoft 20688 Supporting Windows 8.1

Microsoft 20688 Supporting Windows 8.1 Course + Exam Details

Microsoft 20688 Supporting Windows 8.1 Certification

Gain the knowledge and skills you need to support the Windows 8.1 operating system and solve technical troubleshooting problems in a Windows 8.1 and Windows Server 2012 R2 networking environment.  This course is designed for IT professionals who have experience with Windows devices and who work as Windows Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. Through this instructor lead, five day Microsoft Official Course, with extensive hands-on labs you will learn how key components of the Windows Operating system work in order to aid in troubleshooting system problems. How to identify and resolve issues with networking, Windows Store apps, security, group policy, Internet Explorer, remote access, and support of mobile devices.
This course uses new versions of Desktop Optimization Package (MDOP), Application Compatibility Toolkit (ACT), Windows Performance Toolkit (WPT), Microsoft Message Analyzer, and is the first course that uses the popular Sysinternals tools, and other tools. This course also helps candidates prepare for Exam 70-688, MCSA: Supporting Windows 8.1.
  • Training: get practical technical skills
  • Receive a certificate of course attendance
  • Small class size: increased instructor interaction
  • Authorised test centre: exams taken at our premises
  • More hands-on: 6 weeks remote lab access included
  • Expert trainers: imparting real world experience
Before attending this course, students must have:
  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)
  • Microsoft Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management
  • Understanding of the Public Key Infrastructure (PKI) components and working knowledge of the fundamentals of Active Directory Certificate Services (AD CS)
  • Windows Server 2008 R2 or Windows Server 2012 fundamentals
  • Microsoft Windows Client fundamentals; for example, working knowledge of Windows XP, Windows Vista, Windows 7 and/or Windows 8
  • Fundamentals of management and experience using the Microsoft Office 2013 system or the Microsoft Office 2010 system
  • Windows Automated Installation Kit (WAIK) components including Windows PE, Windows SIM, VAMT, ImageX, USMT, and DISM concepts and fundamentals

Candidates can achieve this certification by passing following exam(s).

  •   70-688

The certification exam if included in your course can be registered and attempted within 3 months of course/module completion at Logitrain training centre on weekdays during normal business hours (excludes public holidays)

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 8.1.
  • Troubleshoot startup issues and operating system services on a Windows 8.1 system.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot computers remotely.
  • troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Maintain Windows 8.1 following deployment.
  • Design and implement extranet connectivity for Windows 8.
  • Recover a computer running Windows 8.1.
Implementing a Troubleshooting Methodology
  • Overview of Windows 8.1
  • Overview of Troubleshooting Steps
Troubleshooting Startup Issues
  • Overview of the Windows 8.1 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives
Troubleshooting Hardware and Device Drivers
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Troubleshooting Device Driver Failures
  • Monitoring Reliability
  • Configuring the Registry
Troubleshooting Remote Computers
  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell
Resolving Network Connectivity Issues
  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues
Troubleshooting Group Policy
  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues
Troubleshooting User Settings
  • Troubleshooting Sign-in Issues
  • Troubleshooting the Application of User Settings
Configuring and Troubleshooting Remote Connectivity
  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting NAP Issues
  • Troubleshooting DirectAccess
Troubleshooting Resource Access within a Domain
  • Troubleshooting File Access Issues
  • Troubleshooting File Permissions Issues
  • Troubleshooting Printer Access Issues
Configuring and Troubleshooting Resource Access for Clients That Are Not Domain Members
  • Configuring Workplace Join
  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting OneDrive Access
Troubleshooting Applications
  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps
  • Managing Windows Store Apps
  • Troubleshooting Internet Explorer
  • Implementing Client Hyper-V
Maintaining Windows 8.1
  • Managing Windows Activation
  • Monitoring and Configuring Performance Options in Windows 8.1
  • Protecting Windows 8.1 from Malware and Viruses
  • Applying Application and Windows Updates
Recovering Windows 8.1
  • File Recovery in Windows 8.1
  • Recovery Options in Windows 8.1

Extensive labs are performed during the course.

Includes Career Counselling

Career Counselling is an integral part of job hunting, it is included with this course

Includes Career Counselling

Career Counselling is an integral part of job hunting, it is included with this course

Includes 100% Pass Guarantee

Walk away with the certification. Included in full-time courses. Click here for more Info

Includes Official Exam Fee

Take the certification exam within 3 months of course / module completion

Includes Mock & Test Questions

Mock tests included in full-time courses for 3 months from course completion

Includes Books & Meals

Course material in hardcopy included for you to keep. Full-time courses include meals

Includes Course Retake

Sit through the entire course again to clear any doubts. Included in full-time courses

Authorized VUE Test Center

Take the official vendor certification exam at the Logitrain training center

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