Dealing with Difficult Behaviour

Dealing with Difficult Behaviour Course – 1 day

Dealing with Difficult Behaviour Training

It is easy to deal with difficult people provided you have a better understanding of them and their intentions. Every human is unique and has a different attitude and distinct perception, learning to handle and understand their attitude is the key concept of this course. A difficult situation can be turned into a comfortable one if you know how to respond assertively and have a positive attitude towards negative things.

This course helps you in gaining confidence to handle the challenging situation and making a desirable result. You will have a better understanding of conflicts and how to deal with situations where uncertain behaviour leads to disaster and what action plan can be implemented to bring back the normal professional working atmosphere.

This course will include types of behaviour, key fillers for situations, and many more useful strategies to instil you with tough people handling skills. 

There are no prerequisites for this course but knowledge about being assertive is recommended

Dealing with difficult behaviour course material
  • Assertive communication
  • Effective and thoughtful listening
  • Usage of assertive behaviour to handle negative and rude behaviour
  • Effective usage of conflict solution
  • Resolve conflict with effective communication
  • Techniques to turn anger to assertiveness
  • Executing diversity

This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.

  • Team members
  • Managers
  • Supervisors
  • Sale consultants
  • Administrative Staff
  • Anyone working in a team environment
  • This course will help you with a plan to deal with difficult behaviour people and a better understanding of their attitude and expectations
  • In-depth knowledge to reduce conflicts and create a professional environment at the workplace
  • Determine and classify the adverse/aggressive situations
  • Behaviour management strategies
  • Tips to handle a demanding situation
  • How to achieve a positive outcome
  • Stress/anger management
  • Active listing
  • Enclosing negative disclosure on a positive note
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What is included with the Dealing with Difficult Behaviour Course?
Logitrain course includes official certification exam fee.
Certificate of Attendance

Get a certificate of attendance to prove your commitment to learning

Our class size is small for personalised learning experience
Small Class Size: 8 max

We provide a personalised learning experience for every student

Logitrain courses, programs and packages includes course material.
Includes Books & Meals

Course material in hardcopy is included. Full-time classroom courses include meals

Our professional development courses include practical scenarios
Includes Practical Scenarios

Practical scenarios are discussed for better understanding of the key concepts

Logitrain full-time course includes course retake, if you do not pass the official certification exam.
Highly Skilled Trainers

Our trainers are highly skilled with expertise and extensive real-world experience

Logitrain courses include price beat guarantee.
Our Price Beat Guarantee

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Dates, Locations & Prices
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