ITIL® 4 Foundation Course + Exam

Get ITIL® 4 Foundation Certification Training by Authorised Provider

This course provides an end-to-end IT/digital operating model for the delivery, business practices and operation of tech-enabled products and services. ITIL® 4 paints a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile and DevOps.

ITIL® 4 certification covers the concepts, methods and best practices of IT service management. At Logitrain our industry experts deliver ITIL classroom training in Melbourne, Sydney, Brisbane and live online training and in-house training in Adelaide, Canberra, Perth and anywhere in Australia.

Logitrain has a strong history of successfully delivering ITIL v3 training to thousands of participants in the classroom, in-house and live online.

ITIL 4 certification is an essential requirement for professionals who need to learn the new framework to enhance the quality of IT service management and get updated with the latest version of ITIL.

Due to the massive changes, new terminology and concepts in ITIL 4, there is no upgrade path from ITIL v3 in the certification scheme. The only option to attain ITIL 4 certification is to pass the new exam.


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

There are no pre-requisites for ITIL 4 Foundation certification

Candidates can achieve the ITIL 4 certification by passing the following exam(s).

  • PeopleCert ITIL 4 Foundation

The certification exam can be registered and attempted within 3 months of course/module completion

We provide Logitrain’s ITIL 4 Foundation study material
  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organisation adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Know the purpose and key terms of 18 ITIL practices


This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.

  • Technical Analyst
  • Project Management
  • Business Development Analyst
  • Service Delivery
  • Support Adviser
  • Business Consultant
  • IT Architects, Planners and Consultant
  • Quality Analyst
  • Database Administrators
  • Process Owners/Practitioners

Day 1

Recall the definition of:
a) Service
b) Utility
c) Warranty
d) Customer
e) User
f) Service management
g) Sponsor

Describe the key concepts of creating value with:
a) Cost
b) Value
c) Organization
d) Outcome
e) Output
f) Risk
g) Utility
h) Warranty

Describe the key concepts of service relationships:
a) Service offering
b) Service relationship management
c) Service provision
d) Service consumption

Describe the nature, use and interaction of the guiding principles

Explain the use of the guiding principles
a) Focus on value
b) Start where you are
c) Progress iteratively with feedback
d) Collaborate and promote visibility
e) Think and work holistically
f) Keep it simple and practical
g) Optimize and automate

Describe the four dimensions of service management:
a) Organizations and people
b) Information and technology
c) Partners and suppliers
d) Value streams and processes

Describe the ITIL 4 service value system

Describe the interconnected nature of the service value chain and how this supports value streams

Describe the inputs, outputs and purpose of each value chain activity:
a) Plan
b) Improve
c) Engage
d) Design and transition
e) Obtain/build
f) Deliver and support

Day 2

Recall the purpose of the following ITIL 4 practices:
a) Information security management
b) Relationship management
c) Supplier management
d) IT asset management
e) Monitoring and event management
f) Release management
g) Service configuration management
h) Deployment management
i) Continual improvement
j) Change enablement
k) Incident management
l) Problem management
m) Service request management
n) Service desk
o) Service level management

Recall definitions of the following ITIL v4 terms:
a) Availability
b) IT asset
c) Event
d) Configuration item
e) Change
f) Incident
g) Problem
h) Known error

Explain the following ITIL 4 practices in detail, including how they fit within the service value chain:
a) Continual improvement including:
– The continual improvement model
b) Change control
c) Incident management
d) Problem management
e) Service request management
f) Service desk
g) Service level management

Day 3

Exam preparation and Mock Tests

Official ITIL v4 Foundation Exam

Part-time participants can take the exam on weekdays during business hours


We highly recommend spending ample time for self-study during this course by reviewing and consolidating what you’ve learned, to be well prepared for the exam.

Get our expert trainers at your premises. Logitrain Customised Team can tailor the course to meet your organisation's specific learning and development needs and business goals.
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What is included with the ITIL® 4 Foundation Course?

Logitrain course includes official certification exam fee.
Official Exam Fee

Take the certification exam within 3 months of course / module completion

Attend Remotely
Convenient Online Exam

Take the official vendor certification exam from anywhere with a webcam

Logitrain courses, programs and packages includes course material.
Includes Books & Meals

Course material in hardcopy is included. Full-time classroom courses include meals

Logitrain courses, packages and programs includes sample practise questions.
Practise Questions

Mock tests included in full-time courses for 3 months from course completion

Logitrain full-time course includes course retake, if you do not pass the official certification exam.
Highly Skilled Trainers

Our trainers are highly skilled with expertise and extensive hands-on experience

Logitrain courses include price beat guarantee.
Our Price Beat Guarantee

Relax, we will beat competitor’s advertised price in Australia. Our course has no extra costs

Dates, Locations & Prices
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Part-Time and Full-Time courses have the same training delivery duration of two days.
Day 3 in Full-Time course is reserved for mock test and official certification exam.

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Location Type Duration Price Dates

The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions.


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