ITIL® Intermediate: Service Strategy

ITIL® Intermediate: Service Strategy Course

ITIL® Intermediate: Service Strategy Certification

The Service Strategy certification is one of five ITIL® Service Lifecycle modules and provides the guidance that enables the ability to design, develop, and implement service provider strategy that aligns to the organisational strategy. This course helps students to realise the true potential of an IT department in helping an organisation to achieve its goals and objectives.

This course basically looks into the service strategy stage of IT services lifecycle where the management of service strategy and core information of supporting activities are taught. The strategic aspects of a service are considered to be the first stage and the important one as it aligns all the IT staffs of an organisation to the business aspect as well rather than just focusing on technical aspects.

The IT Infrastructure Library credentials represent quality professionals in the field of IT service management.

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This certification is a key requirement for the following jobs:

  • Business Analyst
  • Application Support Specialist
  • Service Delivery
  • Technical Consultant
  • Technical Analyst
  • Project Management and other IT Service Management related jobs

ITIL Foundation certification is a pre-requisitie to this certification

Candidates can achieve this certification by passing the following exam(s).

  • ITIL Intermediate: Service Strategy

The certification exam can be registered and attempted within 3 months of course/module completion at Logitrain training centre on weekdays during normal business hours (excludes public holidays)

We provide Sybexpress ITIL® Intermediate Exam Study Guide
  • Service Strategy concept
  • Defining services and market spaces
  • Strategic Assessments
  • Financial aspects IT Services
  • Service Portfolio Management
  • Demand Management
  • Critical Success Factors and risks


This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.

  • Service Delivery Professionals
  • Business Analysts
  • Project Managers
  • Program Managers
  • Service Strategy concept
    • Introduction to the core concepts
    • Practices in Strategy
    • How organisation apply that to Service Management and IT?
  • Defining Services and Market Spaces
    • Internal marketing
    • Business development
    • Opportunity analysis
  • Strategic Assessments
    • Strategic analysis
    • Capabilities of a service provider
  • Financial Aspects of IT Services
    • Understand Financial management
    • Describe, identify, demonstrate, apply, distinguish, produce, decide and analyse it
  • Service Portfolio Management
    • Understand Portfolio management concepts
    • Describe, identify, demonstrate, apply, distinguish, produce, decide or analyse it
  • Demand Management
    • Demand Management
    • Service packaging strategies
  • Critical success factors and risks
  • Determine the viability of strategic positions and plans

ITIL Intermediate: Service Design

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What is included with the ITIL® Intermediate: Service Strategy Course?
Logitrain course includes official certification exam fee.
Includes Official Exam Fee

Take the certification exam within 3 months of course / module completion

Logitrain is an Authorised Pearson VUE Test Centre.
Authorised Test Centre

Take the official vendor certification exam at the Logitrain training center

Logitrain courses, programs and packages includes course material.
Includes Books & Meals

Course material in hardcopy is included. Full-time classroom courses include meals

Logitrain courses, packages and programs includes sample practise questions.
Includes Mock & Test Questions

Mock tests included in full-time courses for 3 months from course completion

Logitrain full-time course includes course retake, if you do not pass the official certification exam.
Highly Skilled Trainers

Our trainers are highly skilled with expertise and extensive hands-on experience

Logitrain courses include price beat guarantee.
Our Price Beat Guarantee

Relax, we will beat competitor’s advertised price in Australia. Our course has no extra costs

Dates, Locations & Prices
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Part-Time and Full-Time courses have the same training delivery duration of two days.
Day 3 in Full-Time course is reserved for mock test and official certification exam.

Location Type Duration Price Dates
Location Type Duration Price Dates

The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions.


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EOFY Offer: Book and pay for a course before 30 June. Attend training until 31 August.