ITIL® Intermediate: Service Design Course
ITIL Intermediate Service Design Certification
The Service Design certification is one of five ITIL® Service Lifecycle modules and provides the guidance that focuses on the design of IT services focusing on the architectures, processes, policies and documentation. This course helps students to realise the importance of design process in a ITIL service cycle and enable them with skills to continually improve and develop IT services required by an organisation.
A good service design ensures a proper alignment of IT services with the overall business and this course provides the necessary relevant knowledge to the students and help them in passing the certification exam.
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This certification is a key requirement for the following jobs:
- Business Analyst
- Application Support Specialist
- Service Delivery
- Technical Consultant
- Technical Analyst
- Project Management
- IT Service Management
ITIL Foundation certification is a pre-requisitie to this certification
Candidates can achieve this certification by passing the following exam(s).
- ITIL Intermediate: Service Design
The certification exam can be registered and attempted within 3 months of course/module completion at Logitrain training centre on weekdays during normal business hours (excludes public holidays)
- Service Design principles, purpose and objectives
- Link between Service Design and other phases of the Lifecycle
- Managerial and supervisory aspects of the ITIL Service Design processes
- Technology considerations
This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.
- Service Delivery Professionals
- Business Analysts
- Project Managers
- Program Managers
- Introduction to service design
- Service design principles
- Service design processes
- Objectives of Service design
- Service design technology-related activities
- Implementation and improvement of service design
- Organising for service design
- Technology considerations
- Critical success factors and risks
- Challenges to a proper Service Design
Take the certification exam within 3 months of course / module completion
Take the official vendor certification exam at the Logitrain training center
Course material in hardcopy is included. Full-time classroom courses include meals
Mock tests included in full-time courses for 3 months from course completion
Our trainers are highly skilled with expertise and extensive hands-on experience
Relax, we will beat competitor’s advertised price in Australia. Our course has no extra costs
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The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions.
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Paul Sinclair Service Desk Analyst 4.8/5 Rating - - 4.8/5 Rating -
I recently followed the ITIL Foundation course at Logitrain. The training, materials and facilities were excellent and I would not hesitate to train with Logitrain again.
Rob Stockey - Senior Engineer - 4.8/5 Rating -
Justin Blackford - Systems Administrator - 4.8/5 Rating -
Thanks for a great week! Really enjoyed and feel I picked up a lot. Great Trainer! Will definitely look at further studies here.
Steven Bell - Senior Service Centre Analyst - 4.8/5 Rating -
Well-presented and able to convey immense knowledge to class. All queries were responded to promptly.
Ivan Ocampo - Senior Network Engineer - 4.8/5 Rating -
Excellent teaching method, easy to understand.
Rajan Anandasivam - Technical Specialist - 4.8/5 Rating -
Logitrain provided a valuable insight into ITIL and enabled me to excel and advance my knowledge through a simple and well organised series of sessions.
Adam Centorrino - Managing Director - 4.8/5 Rating -
Great place to study for certification, knowledgeable persons, excellent customer service. Ready to answer queries on the spot, very helpful.
Ankit Sobti - Network and Systems Administrator - 4.8/5 Rating -
The trainer was very patient and gave everybody the opportunity to participate.
Tim Symonds - Solutions Architect at MSC Mobility Solutions - 4.8/5 Rating -
The trainer explained everything very well. Logitrain was very helpful for me in getting a better overall understanding of CCNA. I previously had studied it 2 years earlier but required revision
Felice Amenta - Senior Service Management Officer at Optus 4.8/5 Rating - 4.8/5 Rating -
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