ITIL® Practitioner Course

ITIL® Practitioner Certification

ITIL® Practitioner level has been recently and specially created to enable an organisation and its workforce to expand its skillsets. ITIL® framework is about adopting and adapting to specific conditions and requirements of the organisation and move them in line towards ITSM.

ITIL® is a widely used approach in the IT industry and accepted throughout the globe. It forms the base for handling IT operations. ITIL practitioner enables you to understand ITIL framework which supports your business needs. This certification training course gives you a better understanding of ITIL language and how it can be put into practice in the IT industry.

The ITIL Practitioner certification training is a 2 days course and covers the skills which makes hierarchical change in measurements, correspondence and administration.

ITIL Practitioner certification training course also supports a culture of steady organisation change and improves viability, effectiveness. It also gives conventional bearing on the most ideal approach to apply and modify ITIL® in an organisation.

ITIL Practitioner certification is relevant for the professionals who have acquired the ITIL® Foundation certification and understand the basics of IT Service Management.

Within the ITIL Practitioner certification training course participants study in-depth the 9 fundamentals of service improvements, metrics and measurements. ITIL® expert certification requires 22 credit points and ITIL® Practitioner certification awards you 3 credit points. In ITIL Practitioner certification we cover crucial competencies and some of them are measurement, communication, metrics and change management.

The principles:
1) Designing and Experience
2) Starting from where you are
3) Working Holistically
4) Focusing on Value
5) Collaboration
6) Observing directly
7) Being Transparent
8) Progressing Iteratively

ITIL® Practitioner certification training course provides a unique path to understand and uses the ITIL® guidance in order to enhance the current services and process. Along with the 9  principles it also considers 3 crucial competencies.

This certification is a key requirement for the following jobs:

  • Business Analyst
  • Application Support Specialist
  • Service Delivery
  • Technical Consultant
  • Technical Analyst
  • Project Management
  • Other IT Service Management related jobs

ITIL® Foundation v3 certification or higher is required; we strongly recommend to refresh your knowledge about ITIL® Foundation before you start the course.

Candidates can achieve this certification by passing the following exam(s).

  • ITIL Practitioner

Type of exam: Open book
Number of questions: 40 MCQs
Passing score: 70% pass percentage (29 out of 40 questions should be correct)
Exam duration: 2hrs 15min

The certification exam can be registered and attempted within 3 months of course/module completion at Logitrain training centre on weekdays during normal business hours (excludes public holidays)

We provide ITIL Practitioner Guidance
  • In-depth knowledge about ITSM and how to implement it
  • Applying CSI to develop organisational context
  • How to use metrics and measurement for the steady improvement?
  • Adopting and adapting ITIL® framework in your current organisation
  • Using ITSM, gain the ability to deal with challenging task in your organisation

This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.

  • CSI Managers
  • ITSM project team and project managers
  • Business process improvement teams
  • Individuals who have achieved the ITIL Foundation
  • Process Manager
  • Business Relationship Manager
  • Process Owner
  • IT department Manager
  • System Integrator
  • IT consultant
  • Service management concept includes adopting and adapting ITIL®
  • Value, outcome, cost and risk
  • 9 guiding principles e.g. focus on value, design and experience, start where you are, work holistically, progress iteratively, observe directly, be transparent, collaborate, keeping it simple
  • Knowing Service improvement approach
  • Vision, path to reach our goal and dealing the challenges with better approach
  • Metrics and Measurement
Get our expert trainers at your premises. Logitrain Customised Team can tailor the course to meet your organisation's specific learning and development needs and business goals.
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What is included with the ITIL® Practitioner Course?
Logitrain course includes official certification exam fee.
Includes Official Exam Fee

Take the certification exam within 3 months of course / module completion

Logitrain is an Authorised Pearson VUE Test Centre.
Authorised Test Centre

Take the official vendor certification exam at the Logitrain training center

Logitrain courses, programs and packages includes course material.
Includes Books & Meals

Course material in hardcopy is included. Full-time classroom courses include meals

Logitrain courses, packages and programs includes sample practise questions.
Includes Mock & Test Questions

Mock test is included in the full-time courses to assist with your preparation

Logitrain full-time course includes course retake, if you do not pass the official certification exam.
Highly Skilled Trainers

Our trainers are highly skilled with expertise and extensive hands-on experience

Logitrain courses include price beat guarantee.
Our Price Beat Guarantee

Relax, we will beat competitor’s advertised price in Australia. Our course has no extra costs

Dates, Locations & Prices
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Part-Time and Full-Time courses have the same training delivery duration of two days.
Day 3 in Full-Time course is reserved for mock test and official certification exam.

Location Type Duration Price Dates
Location Type Duration Price Dates

The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions. Courses run subject to registrations.


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