ITIL® Practitioner Course
ITIL® Practitioner Certification
ITIL® Practitioner level has been recently and specially created to enable an organisation and its workforce to expand its skillsets. ITIL® framework is about adopting and adapting to specific conditions and requirements of the organisation and move them in line towards ITSM.
ITIL® is a widely used approach in the IT industry and accepted throughout the globe. It forms the base for handling IT operations. ITIL practitioner enables you to understand ITIL framework which supports your business needs. This certification training course gives you a better understanding of ITIL language and how it can be put into practice in the IT industry.
The ITIL Practitioner certification training is a 2 days course and covers the skills which makes hierarchical change in measurements, correspondence and administration.
ITIL Practitioner certification training course also supports a culture of steady organisation change and improves viability, effectiveness. It also gives conventional bearing on the most ideal approach to apply and modify ITIL® in an organisation.
ITIL Practitioner certification is relevant for the professionals who have acquired the ITIL® Foundation certification and understand the basics of IT Service Management.
Within the ITIL Practitioner certification training course participants study in-depth the 9 fundamentals of service improvements, metrics and measurements. ITIL® expert certification requires 22 credit points and ITIL® Practitioner certification awards you 3 credit points. In ITIL Practitioner certification we cover crucial competencies and some of them are measurement, communication, metrics and change management.
The principles:
1) Designing and Experience
2) Starting from where you are
3) Working Holistically
4) Focusing on Value
5) Collaboration
6) Observing directly
7) Being Transparent
8) Progressing Iteratively
ITIL® Practitioner certification training course provides a unique path to understand and uses the ITIL® guidance in order to enhance the current services and process. Along with the 9 principles it also considers 3 crucial competencies.
This certification is a key requirement for the following jobs:
- Business Analyst
- Application Support Specialist
- Service Delivery
- Technical Consultant
- Technical Analyst
- Project Management
- Other IT Service Management related jobs
ITIL® Foundation v3 certification or higher is required; we strongly recommend to refresh your knowledge about ITIL® Foundation before you start the course.
Candidates can achieve this certification by passing the following exam(s).
- ITIL Practitioner
Type of exam: Open book
Number of questions: 40 MCQs
Passing score: 70% pass percentage (29 out of 40 questions should be correct)
Exam duration: 2hrs 15min
The certification exam can be registered and attempted within 3 months of course/module completion at Logitrain training centre on weekdays during normal business hours (excludes public holidays)
- In-depth knowledge about ITSM and how to implement it
- Applying CSI to develop organisational context
- How to use metrics and measurement for the steady improvement?
- Adopting and adapting ITIL® framework in your current organisation
- Using ITSM, gain the ability to deal with challenging task in your organisation
This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.
- CSI Managers
- ITSM project team and project managers
- Business process improvement teams
- Individuals who have achieved the ITIL Foundation
- Process Manager
- Business Relationship Manager
- Process Owner
- IT department Manager
- System Integrator
- IT consultant
- Service management concept includes adopting and adapting ITIL®
- Value, outcome, cost and risk
- 9 guiding principles e.g. focus on value, design and experience, start where you are, work holistically, progress iteratively, observe directly, be transparent, collaborate, keeping it simple
- Knowing Service improvement approach
- Vision, path to reach our goal and dealing the challenges with better approach
- Metrics and Measurement
Take the certification exam within 3 months of course / module completion
Take the official vendor certification exam at the Logitrain training center
Course material in hardcopy is included. Full-time classroom courses include meals
Mock test is included in the full-time courses to assist with your preparation
Our trainers are highly skilled with expertise and extensive hands-on experience
Relax, we will beat competitor’s advertised price in Australia. Our course has no extra costs
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The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions. Courses run subject to registrations.
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Paul Sinclair Service Desk Analyst 4.8/5 Rating - - 4.8/5 Rating -
I recently followed the ITIL Foundation course at Logitrain. The training, materials and facilities were excellent and I would not hesitate to train with Logitrain again.
Rob Stockey - Senior Engineer - 4.8/5 Rating -
Justin Blackford - Systems Administrator - 4.8/5 Rating -
Thanks for a great week! Really enjoyed and feel I picked up a lot. Great Trainer! Will definitely look at further studies here.
Steven Bell - Senior Service Centre Analyst - 4.8/5 Rating -
Well-presented and able to convey immense knowledge to class. All queries were responded to promptly.
Ivan Ocampo - Senior Network Engineer - 4.8/5 Rating -
Excellent teaching method, easy to understand.
Rajan Anandasivam - Technical Specialist - 4.8/5 Rating -
Logitrain provided a valuable insight into ITIL and enabled me to excel and advance my knowledge through a simple and well organised series of sessions.
Adam Centorrino - Managing Director - 4.8/5 Rating -
Great place to study for certification, knowledgeable persons, excellent customer service. Ready to answer queries on the spot, very helpful.
Ankit Sobti - Network and Systems Administrator - 4.8/5 Rating -
The trainer was very patient and gave everybody the opportunity to participate.
Tim Symonds - Solutions Architect at MSC Mobility Solutions - 4.8/5 Rating -
The trainer explained everything very well. Logitrain was very helpful for me in getting a better overall understanding of CCNA. I previously had studied it 2 years earlier but required revision
Felice Amenta - Senior Service Management Officer at Optus 4.8/5 Rating - 4.8/5 Rating -
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