ITIL® Foundation + Exam

ITIL® Foundation Course

ITIL® Foundation Certification

We cover the latest ITIL Foundation Syllabus.

IT Infrastructure Library® course provides a framework of guidance for IT Service Management considered as Best Practice. It provides a practical, framework for identifying, planning, delivering and supporting IT services to the business. IT Infrastructure Library Training certificate in IT Service Management certifies that the applicant has learned knowledge and information of the Infrastructure Library terminology, structure and basic concepts. It also ensures that the individual has a firm grasp on the core principles of this course for Service Management.

Information Technology Infrastructure Library certifications are based on the concepts and methods on the best practices of IT service management. At Logitrain, in Melbourne, Sydney, Brisbane, Adelaide, Canberra, Perth this course is focused at helping students to fully understand and get certified in ITIL Training and certification exam.

The ITIL training and certification helps individuals in competing with other professionals globally. To develop a deep understanding of its concepts, you need to go through ITIL Training certification, which is also a pre-requisite for ITIL Intermediate and Expert certifications. For almost a decade, the IT Infrastructure Library credentials have represented quality professionals in the field of IT service management.

This certification is a key requirement for the following jobs:

  • Business Analyst
  • Application Support Specialist
  • Service Delivery
  • Technical Consultant
  • Technical Analyst
  • Project Management and other IT Service Management related jobs

There are no pre-requisities to this certification

Candidates can achieve this certification by passing following exam(s).

  • EX0-117

The certification exam if included in your course can be registered and attempted within 3 months of course/module completion at Logitrain training centre on weekdays during normal business hours (excludes public holidays)

We provide Sybexpress ITIL® Foundation Exam Study Guide
  • Service Management as a practice
  • Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Selected Processes
  • Selected Roles
  • Selected Functions
  • Technology and Architecture
  • ITIL® Qualification scheme
  • Helpdesk Operators
  • IT Professionals
  • Systems Administrators
  • Project Managers
  • Service Delivery Professionals
SessionContents
INTRODUCTION, SERVICE MANAGEMENT, STRATEGY AND DESIGN
Day 1
The ITIL® Qualification Scheme
Levels of qualification
Qualification bodies
The ITIL foundation certificate

Introduction to Service Management
Service and service management
Service value : utility and warranty
Service types
Service packages
Service assets : resources and capabilities
Process, functions and roles
ITIL and the Service Lifecycle
ITIL service management practices
The service lifecycle

Service Strategy
Value creation
Service portfolio management
Processes
Demand management
Financial management

Service Design
Service solution
Service management systems and tools
Service level management
Service catalogue management and Request fulfillment
Availability management
Information security management
Supplier management
Capacity management
IT service continuity managementSERVICE TRANSITION, OPERATION, AND CONTINUAL SERVICE IMPROVEMENT

Day 2
Service Transition
Service asset and configuration management
Configuration item
Configuration model
Change management
Release and deployment management
Knowledge management
Service knowledge management system

 

Service Operation
Event management
Incident management
Problem management

Access management
Functions: service desk
Service desk: centralized service desk
Service desk: virtual service desk
Service desk: follow- the sun
IT operations management
Application management

Continual Service Improvement
Governance
Deming cycle
Continual service model
Measurement
Types of metrics
Service Management Technology
Use of technology
Service automation
Service analytics

How it All Fits Together
Key links, inputs and outputs
Strategy implementation
Specialization and co-ordination
Monitoring and control
Continual service improvementEXAM PREPARATION: MOCK TESTS AND ITIL® FOUNDATION EXAM

Day 3

Exam preparation and Mock Tests

Tips and Tricks for the Exam

ITIL® Foundation Exam

Part-time participants can take the exam on weekdays during business hours

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What is included with the ITIL® Foundation Course?

Includes Official Exam Fee

Take the certification exam within 3 months of course / module completion

Authorized Test Center

Take the official vendor certification exam at the Logitrain training center

Includes Books & Meals

Course material in hardcopy included for you to keep. Full-time courses include meals

Includes Mock & Test Questions

Mock tests included in full-time courses for 3 months from course completion

Includes Course Retake

Sit through the entire course again to clear any doubts. Included in full-time courses

Our Price Beat Guarantee

Relax, we will beat competitor’s advertised price. Our course has no extra costs

DATES, LOCATIONS & PRICES

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Accreditations

OUR SATISFIED CUSTOMERS

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