ITIL® Foundation Course
ITIL® Foundation Certification
We cover the latest ITIL Foundation Syllabus.
IT Infrastructure Library® course provides a framework of guidance for IT Service Management considered as Best Practice. It provides a practical, framework for identifying, planning, delivering and supporting IT services to the business. IT Infrastructure Library Training certificate in IT Service Management certifies that the applicant has learned knowledge and information of the Infrastructure Library terminology, structure and basic concepts. It also ensures that the individual has a firm grasp on the core principles of this course for Service Management.
Information Technology Infrastructure Library certifications are based on the concepts and methods on the best practices of IT service management. At Logitrain, in Melbourne, Sydney, Brisbane, Adelaide, Canberra, Perth this course is focused at helping students to fully understand and get certified in ITIL Training and certification exam.
The ITIL training and certification helps individuals in competing with other professionals globally. To develop a deep understanding of its concepts, you need to go through ITIL Training certification, which is also a pre-requisite for ITIL Intermediate and Expert certifications. For almost a decade, the IT Infrastructure Library credentials have represented quality professionals in the field of IT service management.
This certification is a key requirement for the following jobs:
- Business Analyst
- Application Support Specialist
- Service Delivery
- Technical Consultant
- Technical Analyst
- Project Management and other IT Service Management related jobs
There are no pre-requisities to this certification
Candidates can achieve this certification by passing following exam(s).
The certification exam if included in your course can be registered and attempted within 3 months of course/module completion at Logitrain training centre on weekdays during normal business hours (excludes public holidays)
- Service Management as a practice
- Service Lifecycle
- Key Principles and Models
- Generic Concepts
- Selected Processes
- Selected Roles
- Selected Functions
- Technology and Architecture
- ITIL® Qualification scheme
- Helpdesk Operators
- IT Professionals
- Systems Administrators
- Project Managers
- Service Delivery Professionals
|INTRODUCTION, SERVICE MANAGEMENT, STRATEGY AND DESIGN|
|The ITIL® Qualification Scheme|
Levels of qualification
The ITIL foundation certificate
Introduction to Service Management
Service and service management
Service value : utility and warranty
Service assets : resources and capabilities
Process, functions and roles
ITIL and the Service Lifecycle
ITIL service management practices
The service lifecycle
Service portfolio management
Service management systems and tools
Service level management
Service catalogue management and Request fulfillment
Information security management
IT service continuity managementSERVICE TRANSITION, OPERATION, AND CONTINUAL SERVICE IMPROVEMENT
Service asset and configuration management
Release and deployment management
Service knowledge management system
Functions: service desk
Service desk: centralized service desk
Service desk: virtual service desk
Service desk: follow- the sun
IT operations management
Continual Service Improvement
Continual service model
Types of metrics
Service Management Technology
Use of technology
How it All Fits Together
Key links, inputs and outputs
Specialization and co-ordination
Monitoring and control
Continual service improvementEXAM PREPARATION: MOCK TESTS AND ITIL® FOUNDATION EXAM
Exam preparation and Mock Tests
Tips and Tricks for the Exam
ITIL® Foundation Exam
Part-time participants can take the exam on weekdays during business hours
Includes Official Exam Fee
Take the certification exam within 3 months of course / module completion
Authorized Test Center
Take the official vendor certification exam at the Logitrain training center
Includes Books & Meals
Course material in hardcopy included for you to keep. Full-time courses include meals
Includes Mock & Test Questions
Mock tests included in full-time courses for 3 months from course completion
Includes Course Retake
Sit through the entire course again to clear any doubts. Included in full-time courses
Our Price Beat Guarantee
Relax, we will beat competitor’s advertised price. Our course has no extra costs
OUR SATISFIED CUSTOMERS
|Approachable and knowledgeable; comfortable surroundings. Logitrain does make IT training easier|
I recently followed the ITIL Foundation course at Logitrain. The training, materials and facilities were excellent and I would not hesitate to train with Logitrain again.
Thanks for a great week! Really enjoyed and feel I picked up a lot. Great Trainer! Will definitely look at further studies here.
Well-presented and able to convey immense knowledge to class. All queries were responded to promptly.
Excellent teaching method, easy to understand.
Logitrain provided a valuable insight into ITIL and enabled me to excel and advance my knowledge through a simple and well organised series of sessions.
Great place to study for certification, knowledgeable persons, excellent customer service. Ready to answer queries on the spot, very helpful.
The trainer was very patient and gave everybody the opportunity to participate.
The trainer explained everything very well. Logitrain was very helpful for me in getting a better overall understanding of CCNA. I previously had studied it 2 years earlier but required revision