Telephone Techniques

CCNA: Routing & Switching (ICND1 & ICND2) Course

CCNA: Routing & Switching (ICND1 & ICND2) Certification

First point of contact to any organization is done using the telephone and you will be learning about the telephone etiquettes in this course. Customer service through telephone play a vital role in making or breaking the business. The tone and voice are the main concern over the phone. In this course, you will learn how to communicate professionally over the phone and handle difficult customer in positive professional manner. Understand and paraphrase to confirm are the main concept of this course. The fundamental of customer service are well explained, we target on the training which is essential for you and your employee to ensure that professional way of answering the client query is always maintained in a professional manner and how to improve your sales on every call.

  • Answer business call in a professional way
  • Learn to understand the clients and their needs
  • Paraphrasing, effective questioning and rapport building
  • Importance of empathy and sympathy, when and where to use
  • Understand the importance of effective listening and cherry picking the important information

There are no prerequisites to this course but willingness to deliver excellent service is recommended.

  • Gain Client trust by effectively understand and responding to their query
  • Questioning and paraphrasing
  • Tips to understand and remember the product knowledge
  • How to reply voice messages professionally
  • How to reflect your personality through voice and make a positive impact
  • Tips to handle difficult and irate clients
  • Telephone operator
  • Help desk support
  • IT and technical support
  • Receptionist
  • Sales administrator
  • Process executive
  • Call center associate

This course comprises and focus mainly in delivering exceptionally amazing customer service to clients and help you understand that how important is to retain, sustain and attract new clients. You will learn how to answer the phone with a positive tone and how show a willing to help attitude. All the organization rely on telephone communication and we will teach you tips to great, acknowledge, proceed, offer resolution and additional help and last but not the least how to close the call. Following are the list which will be explained in detail during the course.

  • Tips to manage stress levels
  • How and when to pitch for sale
  • Turning every call into sale

At the end of this course you will be confident enough to handle inbound and outbound calls and will understand the importance of tone and assisting with smile on the professional call.

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– Murad Tanvir, Double CCIE #17081
Founder and CEO Logitrain

What is included with the CCNA: Routing & Switching Course?
Logitrain course includes official certification exam fee.

Includes Official Exam Fee

Take the certification exam within 3 months of course / module completion

Logitrain is an Authorized Pearson VUE Test Center.

Authorized Test Center

Take the official vendor certification exam at the Logitrain training center

Logitrain courses, programs and packages includes course material.

Includes Books & Meals

Sit through the entire course if you do not pass on first attempt. Full-time courses only

Logitrain courses, packages and programs includes sample practise questions.

Includes Mock & Test Questions

Mock tests included in full-time courses for 3 months from course completion

Logitrain full-time course includes course retake, if you do not pass the official certification exam.

Includes Course Retake

Sit through the entire course again to clear any doubts. Included in full-time courses

Logitrain courses include price beat guarantee.

Our Price Beat Guarantee

Relax, we will beat competitor’s advertised price. Our course has no extra costs


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