CCNA: Routing & Switching (ICND1 & ICND2) Course
CCNA: Routing & Switching (ICND1 & ICND2) Certification
First point of contact to any organization is done using the telephone and you will be learning about the telephone etiquettes in this course. Customer service through telephone play a vital role in making or breaking the business. The tone and voice are the main concern over the phone. In this course, you will learn how to communicate professionally over the phone and handle difficult customer in positive professional manner. Understand and paraphrase to confirm are the main concept of this course. The fundamental of customer service are well explained, we target on the training which is essential for you and your employee to ensure that professional way of answering the client query is always maintained in a professional manner and how to improve your sales on every call.
- Answer business call in a professional way
- Learn to understand the clients and their needs
- Paraphrasing, effective questioning and rapport building
- Importance of empathy and sympathy, when and where to use
- Understand the importance of effective listening and cherry picking the important information
There are no prerequisites to this course but willingness to deliver excellent service is recommended.
- Gain Client trust by effectively understand and responding to their query
- Questioning and paraphrasing
- Tips to understand and remember the product knowledge
- How to reply voice messages professionally
- How to reflect your personality through voice and make a positive impact
- Tips to handle difficult and irate clients
- Telephone operator
- Help desk support
- IT and technical support
- Sales administrator
- Process executive
- Call center associate
This course comprises and focus mainly in delivering exceptionally amazing customer service to clients and help you understand that how important is to retain, sustain and attract new clients. You will learn how to answer the phone with a positive tone and how show a willing to help attitude. All the organization rely on telephone communication and we will teach you tips to great, acknowledge, proceed, offer resolution and additional help and last but not the least how to close the call. Following are the list which will be explained in detail during the course.
- Tips to manage stress levels
- How and when to pitch for sale
- Turning every call into sale
At the end of this course you will be confident enough to handle inbound and outbound calls and will understand the importance of tone and assisting with smile on the professional call.
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Includes Official Exam Fee
Take the certification exam within 3 months of course / module completion
Authorized Test Center
Take the official vendor certification exam at the Logitrain training center
Includes Books & Meals
Sit through the entire course if you do not pass on first attempt. Full-time courses only
Includes Mock & Test Questions
Mock tests included in full-time courses for 3 months from course completion
Includes Course Retake
Sit through the entire course again to clear any doubts. Included in full-time courses
Our Price Beat Guarantee
Relax, we will beat competitor’s advertised price. Our course has no extra costs
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I recently followed the ITIL Foundation course at Logitrain. The training, materials and facilities were excellent and I would not hesitate to train with Logitrain again.
Thanks for a great week! Really enjoyed and feel I picked up a lot. Great Trainer! Will definitely look at further studies here.
Well-presented and able to convey immense knowledge to class. All queries were responded to promptly.
Excellent teaching method, easy to understand.
Logitrain provided a valuable insight into ITIL and enabled me to excel and advance my knowledge through a simple and well organised series of sessions.
Great place to study for certification, knowledgeable persons, excellent customer service. Ready to answer queries on the spot, very helpful.
The trainer was very patient and gave everybody the opportunity to participate.
The trainer explained everything very well. Logitrain was very helpful for me in getting a better overall understanding of CCNA. I previously had studied it 2 years earlier but required revision