CCNP Voice Course + Exam
CCNP VOICE COURSE CERTIFICATION
Cisco Certified Network Professional Voice validates advance knowledge and skills required to integrate into underlying network architectures. Furthermore, this certification validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network. With a CCNP Voice certification, a network professional can help create a telephony solution that is transparent, scalable, and manageable. The CCNP Voice curriculum focuses on Cisco Unified Communications Manager (formerly Unified CallManager), quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches.
- Training: get practical technical skills
- Receive a certificate of course attendance
- Small class size: increased instructor interaction
- Authorised test center: exams taken at our premises
- More hands-on: 6 weeks remote lab access included
- Expert trainers: imparting real world experience
Candidates can achieve this certification by passing the following exam(s).
- 642-437
- 642-447
- 642-457
- 642-427
- 642-467
The certification exam can be registered and attempted within 3 months of course/module completion at Logitrain training centre on weekdays during normal business hours (excludes public holidays)
Ciscopress Course Material
- Configure Cisco Unity Connection
- Configure Cisco Unity Express using the GUI
- Configure VPIM to network Cisco Unity Connection and Cisco Unity Express
- Implement Cisco Unified Presence Solution
- Perform initial set up of a Cisco Unified Communications Manager cluster
- Describe and configure Cisco Unified Communications Manager to support on-cluster calling
- Describe and configure a route plan for Cisco Unified Communications Manager to support off-net calling
- Describe and configure Cisco Unified Communications Manager media resources
- Describe and configure the Cisco Unified Communications Manager to support features and applications
- Describe and implement centralized call processing redundancy
- Describe and configure a multi-site dial plan for Cisco Unified Communication Manager
- Implement call control discovery and Cisco Inter Company Media Exchange
- Implement bandwidth management and Call Admission Control
- Implement mobility features
- Apply the Cisco recommended methodology used to determine general Unified communications system problems
- Identify available tools to operate and troubleshoot a Unified Communications System
- Troubleshoot registration issues
- Troubleshoot call setup issues
- Troubleshoot database issues
- Troubleshoot call control discovery and Cisco Inter Company Media Exchange
- Troubleshoot application issues
- Troubleshoot media resources
- Troubleshoot voice quality issues
- Configure Cisco Unity Connection
- Configure Cisco Unity Express using the GUI
- Configure VPIM to network Cisco Unity Connection and Cisco Unity Express
- Implement Cisco Unified Presence Solution
- Second-level network support staff
- Third-level network support staff
- System engineers and network engineers
- Individuals seeking CCNP-Voice, CCIE certification
Key Topics: Implementing Cisco Unified Communications Voice over IP and QoS – CVOICE (642-437)
- Choose the appropriate desktop messaging interface for client machines
- Integrate Cisco Unity Connection and Cisco Unified Communications Manager
- Configure Cisco Unity Connection system settings
- Describe call management options
- Configure call routing options
- Configure audiotext applications
- Configure Cisco Unity Connection partitions and search spaces
- Configure account policies, subscriber classes of service, and subscriber templates
- Import user accounts into Cisco Unity Connection
- Troubleshoot Cisco Unity Connection
- Choose the appropriate desktop messaging interface for endpoints
- Integrate Cisco Unity Express and Cisco Unified Communications Manager Express
- Configure Cisco Unity Express system settings
- Configure call routing options
- Configure auto-attendant
- Configure account policies, subscriber classes of service, and subscriber templates
- Import user accounts into Cisco Unity Express from Cisco Unified Communications Manager Express
- Troubleshoot Cisco Unity Express
- Describe VPIM
- Configure VPIM on Cisco Unity Connection
- Configure VPIM on Cisco Unity Express
- Describe the function and operation of Cisco Unified Presence
- Describe Cisco Unified Presence solution components
- Describe the Cisco Unified Presence solution communication flows
- Configure Cisco Unified Communications Manager for integration with Cisco Unified Presence
- Integrate Cisco Unified Presence with Cisco Unified Communications Manager
- Integrate Cisco Unified Presence with Cisco Unified Communications applications
- Troubleshoot Cisco Unified Presence
Key Topics: Implementing Cisco Unified Communications Manager Part 1 – CIPT1 (642-447)
- Describe Cisco Unified Communications Manager cluster architecture
- Describe Cisco Unified Communications Manager redundancy designs
- Describe the requirements for Cisco Unified Communications Manager use of DHCP, TFTP, DNS, and NTP
- Determine the services necessary to support a Cisco Unified Communications Manager deployment and activate the appropriate services
- Configure a Cisco Unified Communications Manager group
- Configure Cisco Unified Communications Manager profiles and device pools
- Configure Cisco Unified Communications Manager templates
- Manage phones and users using Cisco Unified Communications Manager Bulk Administration Tool
- Describe the tool for Auto-Registered Phones Support functionality
- Describe Cisco Unified Communications Manager digit analysis
- Implement gateways
- Configure route patterns
- Configure route lists and route groups
- Implement toll-fraud prevention
- Configure digit manipulation
- Describe the functions and usage of calling search spaces and partitions
- Implement calling privileges
- Describe media resources
- Configure MeetMe conferencing and software conferencing resources
- Configure Music on Hold
- Configure Media Resource Groups and Media Resource Group Lists
- Configure IP phone services
- Configure Cisco Unified Communications Manager native presence features
- Configure Cisco Unified Mobility
Key Topics: Implementing Cisco Unified Communications Manager Part 2 – CIPT2 (642-457)
- Describe device fail over
- Configure call survivability
- Configure Cisco Unified Survivable Remote Site Telephony operation
- Configure Cisco Unified Communications Manager Express to provide redundancy
- Configure MGCP Fallback operation
- Verify redundancy operations
- Describe the issues with multi-site dial plans
- Describe the differences between the various gateways and trunk types supported by Cisco Unified Communication Manager
- Implement trunks
- Describe globalized call routing
- Implement a numbering plan for multi-site topologies
- Configure tailend hop off
- Configure Service Advertisement Framework Forwarder
- Configure Service Advertisement Framework Client Control
- Configure Service Advertisement Framework Call Control Discovery
- Configure regions
- Implement transcoders and MTPs
- Configure locations
- Implement RSVP agents
- Implement SIP precondition
- Describe functionality of a gatekeeper
- Implement gatekeeper-based Call Admission Control
- Configure Automated Alternate Routing
- Configure multi-site Music on Hold
- Configure Cisco Unified Communications Manager Device Mobility
- Configure Cisco Extension Mobility
Key Topics: Troubleshooting Cisco Unified Communications – TVOICE (642-427)
- Describe the steps that can be used to identify a problem with a given unified communication system
- Identify tools available for troubleshooting
- Identify tools available for monitoring
- Describe troubleshooting and monitoring tools
- Determine appropriate tools to use for troubleshooting and monitoring system
- Correlate events based on traces, logs, debugs and output of monitoring tools
- Parse and interpret traces, logs, debugs and output of monitoring tools
- Troubleshoot issues with endpoint registration
- Troubleshoot issues with gateway registration
- Troubleshoot intersite call setup issues
- Troubleshoot intrasite call setup issues
- Troubleshoot off-net call setup issues
- Troubleshoot database replication issues in Cisco Unified Communications Manager
- Troubleshoot Service Advertisement Framework Forwarder issues
- Troubleshoot Service Advertisement Framework Client Control issues
- Troubleshoot Service Advertisement Framework Call Control Discovery issues
- Troubleshoot Cisco Extension Mobility issues
- Troubleshoot Cisco Unified Communications Manager Device Mobility issues
- Troubleshoot Cisco Unified Mobility issues
- Troubleshoot Music on Hold
- Troubleshoot conference bridges
- Troubleshoot transcoders
- Troubleshoot MTP
- Troubleshoot echo
- Troubleshoot dropped calls
- Troubleshoot audio quality issues
Key Topics: Integrating Cisco Unified Communications Applications – CAPPS (642-467)
- Choose the appropriate desktop messaging interface for client machines
- Integrate Cisco Unity Connection and Cisco Unified Communications Manager
- Configure Cisco Unity Connection system settings
- Describe call management options
- Configure call routing options
- Configure audiotext applications
- Configure Cisco Unity Connection partitions and search spaces
- Configure account policies, subscriber classes of service, and subscriber templates
- Import user accounts into Cisco Unity Connection
- Troubleshoot Cisco Unity Connection
- Choose the appropriate desktop messaging interface for endpoints
- Integrate Cisco Unity Express and Cisco Unified Communications Manager Express
- Configure Cisco Unity Express system settings
- Configure call routing options
- Configure auto-attendant
- Configure account policies, subscriber classes of service, and subscriber templates
- Import user accounts into Cisco Unity Express from Cisco Unified Communications Manager Express
- Troubleshoot Cisco Unity Express
- Describe VPIM
- Configure VPIM on Cisco Unity Connection
- Configure VPIM on Cisco Unity Express
- Describe the function and operation of Cisco Unified Presence
- Describe Cisco Unified Presence solution components
- Describe the Cisco Unified Presence solution communication flows
- Configure Cisco Unified Communications Manager for integration with Cisco Unified Presence
- Integrate Cisco Unified Presence with Cisco Unified Communications Manager
- Integrate Cisco Unified Presence with Cisco Unified Communications applications
- Troubleshoot Cisco Unified Presence
Cisco Certified Entry Network Technician (CCENT)
Cisco Certified Network Associate (CCNA)
Cisco Certified Network Associate Security (CCNA Security)
Cisco Certified Network Professional – Routing and Switching(CCNP)
Cisco Certified Design Professional (CCDP)
Cisco Certified Internetwork Expert (CCIE)
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Take the certification exam within 3 months of course / module completion
Take the official certification exam at Logitrain, a local VUE test centre or online
Course material in digital format is included for flexibility and ease of use
Mock test is included in the full-time courses to assist with your preparation
Our trainers are highly skilled with expertise and extensive hands-on experience
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