CCNA SP Operations

This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.

• University students
• Helpdesk operators
• Candidates entering IT job market
• First-level network support staff
• System engineers

• Describe how a trouble ticket processes through the NOC
• Identify key network incident metrics in a NOC incident report
• Apply an incident management process
• Perform incident management using basic tools and documentation
• Close an incident ticket
• Prioritize incident tickets according to standards
• Escalate an incident ticket according to typical criteria
• Create an RFC to implement a fix or workaround for an incident
• Apply the ITIL problem management process to the task of managing networks
• Distinguish between incident management and problem management
• Use network management tools to monitor network status
• Interpret device specific alarms and determine the severity of the alarm
• Initiate troubleshooting procedures based on received alarms and/or log messages
• Use network management tools to troubleshoot first-level network incidents
• Use syslog functions, severity levels, syslog traps, and buffering
• Use knowledge of IP fundamentals to determine the most likely cause of a network problem
• Determine the most probable cause of a problem from standard output and SNMP traps
• Utilize common structured troubleshooting approaches
• Backup configurations across standard NOC architectures
• Interpret basic standard scripting commands used in automating network maintenance
• Interpret basic UNIX cron job commands used in automating network maintenance
• Use a network inventory management process
• Accurately document a network
• Utilize a network change implementation rollback
• Implement a network change based on change documentation
• Perform a network upgrade
• Identify upgrade or downgrade issues and recommend corrective actions
• Verify the usability and effectiveness of a network change
• Identify the unique characteristics of different SLAs
• Inform customers about SLA issues
• Monitor service levels against the requirements of an SLA
• Describe the purpose and components of an IPv4 address
• Describe the purpose of and components of IOS XR
• Use IOS XR to perform basic router functions
• Compare and contrast IPv4 to IPv6 addresses

Weekdays (Full-Time) course offers more benefits: