IT Service Management (ITSM)
ITSM Process, Platform, Framework, Solutions
The IT Service Management training course provides foundation knowledge of IT and digital operating models for the delivery of technology-enabled products and services. The ITSM training course provides an understanding of Lean IT, Agile and DevOps frameworks.
ITSM covers the concepts, methods and best practices of IT change management, IT operations management, IT portfolio management, IT asset management, IT lifecycle management, vendor management, IT incident management, IT financial management, IT demand management, IT infrastructure management services, ICT service management, service management processes, IT event management, ITSM service desk and more.
Logitrain has a strong history of successfully delivering IT Service Management training to participants in the classroom, in-house and live online.
This course is an essential requirement for professionals who need to learn a framework to enhance the quality of IT service management and keep up to date with the latest changes in the IT industry.
There are no pre-requisites for the IT Service Management (ITSM) training course
There is no exam associated with this training course.
- Key concepts of IT service management
- IT Service Management guiding principles
- Adopting and adapting IT service management in an organisation
- Key dimensions of IT service management
- Understand the purpose and elements of the service system
- Activities in providing services and their relationships
- Key terms in service practices
This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.
- Technical Analyst
- Project Management
- Business Development Analyst
- Service Delivery
- Support Adviser
- Business Consultant
- IT Architects, Planners and Consultant
- Quality Analyst
- Database Administrators
- Process Owners/Practitioners
Describe the key concepts related to the following terms:
Describe the key concepts of service relationships:
Consumption of services
IT Service Management key terms
Dimensions of IT service management:
- IT security management
- IT change management
- IT operations management
- IT portfolio management
- IT asset management
- IT lifecycle management
- Vendor management
- IT incident management
- IT financial management
- IT demand management
- IT infrastructure management services
- ICT service management
- Service management processes
- IT event management
- ITSM service desk
- Event management
- Deployment management
- Continual improvement
- Problem management
We highly recommend spending ample time for self-study during this course by reviewing and consolidating what you’ve learned.
Get a Certificate of Attendance to prove your commitment to learning
This training course does not have any exam associated with it
Course material in hardcopy is included. Full-time classroom courses include meals
Mock tests included in full-time courses for 3 months from course completion
Our trainers are highly skilled with expertise and extensive hands-on experience
Relax, we will beat competitor’s advertised price in Australia. Our course has no extra costs
The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions.
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