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IT Service Management (ITSM) Training Course

IT Service Management (ITSM)

ITSM Process, Platform, Framework, Solutions

The IT Service Management training course provides foundation knowledge of IT and digital operating models for the delivery of technology-enabled products and services. The ITSM training course provides an understanding of Lean IT, Agile and DevOps frameworks.

ITSM covers the concepts, methods and best practices of IT change management, IT operations management, IT portfolio management, IT asset management, IT lifecycle management, vendor management, IT incident management, IT financial management, IT demand management, IT infrastructure management services, ICT service management, service management processes, IT event management, ITSM service desk and more.

Logitrain has a strong history of successfully delivering IT Service Management training to participants in the classroom, in-house and live online.

This course is an essential requirement for professionals who need to learn a framework to enhance the quality of IT service management and keep up to date with the latest changes in the IT industry.

There are no pre-requisites for the IT Service Management (ITSM) training course

There is no exam associated with this training course.

We provide Logitrain ITSM study material
  • Key concepts of IT service management
  • IT Service Management guiding principles
  • Adopting and adapting IT service management in an organisation
  • Key dimensions of IT service management
  • Understand the purpose and elements of the service system
  • Activities in providing services and their relationships
  • Key terms in service practices

 

This course is likely to add to the employment related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.

  • Technical Analyst
  • Project Management
  • Business Development Analyst
  • Service Delivery
  • Support Adviser
  • Business Consultant
  • IT Architects, Planners and Consultant
  • Quality Analyst
  • Database Administrators
  • Process Owners/Practitioners

Describe the key concepts related to the following terms:
Value
Organisation
Outcome
Output

Describe the key concepts of service relationships:
Services
Service relationships
Provisioning services
Consumption of services

IT Service Management key terms

Dimensions of IT service management:
People
IT
Suppliers
Processes

  • IT security management
  • IT change management
  • IT operations management
  • IT portfolio management
  • IT asset management
  • IT lifecycle management
  • Vendor management
  • IT incident management
  • IT financial management
  • IT demand management
  • IT infrastructure management services
  • ICT service management
  • Service management processes
  • IT event management
  • ITSM service desk
  • Event management
  • Deployment management
  • Continual improvement
  • Problem management

 

We highly recommend spending ample time for self-study during this course by reviewing and consolidating what you’ve learned.

Get our expert trainers at your premises. Logitrain Customised Team can tailor the course to meet your organisation's specific learning and development needs and business goals.
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What is included with the IT Service Management (ITSM) Course?
Logitrain course includes official certification exam fee.
Certificate of Attendance

Get a Certificate of Attendance to prove your commitment to learning

Logitrain is an Authorised Pearson VUE Test Centre.
No Exam

This training course does not have any exam associated with it

Logitrain courses, programs and packages includes course material.
Includes Books & Meals

Course material in hardcopy is included. Full-time classroom courses include meals

Logitrain courses, packages and programs includes sample practise questions.
Includes Mock Tests

Mock tests included in full-time courses for 3 months from course completion

Logitrain full-time course includes course retake, if you do not pass the official certification exam.
Highly Skilled Trainers

Our trainers are highly skilled with expertise and extensive hands-on experience

Logitrain courses include price beat guarantee.
Price Beat Guarantee

Relax, we will beat competitor’s advertised price in Australia. Our course has no extra costs

Dates, Locations & Prices
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Part-Time and Full-Time courses have the same training delivery duration of two days.
Day 3 in the Full-Time course is reserved for the mock test.

Location Type Duration Price Dates
Location Type Duration Price Dates

The supply of this course/package/program is governed by our terms and conditions. Please read them carefully before enrolling, as enrolment is conditional on acceptance of these terms and conditions.

OUR ACCREDITATIONS

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EOFY Offer: Book and pay for a course before 30 June. Attend training until 31 August.