Apple Certified Support Professional (ACSP)

Apple Certified Support Professional (ACSP) – macOS Support Essentials Course

Apple Certified Support Professional (ACSP) – macOS Support Essentials Training

Apple Certified Support Professional (ACSP) certification training course is designed for help desk professionals, technical coordinators, or power users who manage networks running Apple devices or provide technical support for Apple, Mac users and Supporting and Troubleshooting macOS Big Sur.

The ACSP certification demonstrates that the certified professional understands macOS core functionality and can configure key services, perform basic troubleshooting, and support multiple Mac users. The Supporting and Troubleshooting macOS Big Sur Exam Preparation Guide is a helpful resource for preparation and building skills and knowledge.

The Apple Certified Support Professional (ACSP) certification training course macOS Support Essentials covers a range of topics including but not limited to introduction to macOS, Updating, Upgrading, Reinstalling macOS, Setting Up Mac, Using the Command Line, Using macOS Recovery, Updating macOS, Managing User Accounts, Managing User Home Folders, Managing Security and Privacy, Managing Password Changes and more.

The Apple Certification Exams normally cost US$250.

Basic understanding of networking and exposure to Apple macOS.

Candidates can achieve this certification by passing the following exam.

  • macOS Support Essentials 11 End User Exam (9L0-453)

Closed book exam with about 100 technical questions and 150 minutes to complete them. The passing score is 72 percent.

Apple Pro Training Series book macOS Support Essentials 11: Supporting and Troubleshooting macOS Big Sur

  • Introduction to macOS
  • Update, Upgrade, Reinstall macOS
  • Set Up Your Mac
  • Use the Command Line
  • Use macOS Recovery
  • Update macOS
  • Manage User Accounts
  • Manage User Home Folders
  • Manage Security and Privacy
  • Manage Password Changes
  • Manage File Systems and Storage
  • Manage FileVault
  • Manage Permissions and Sharing
  • Use Hidden Items, Shortcuts, and File Archives
  • Manage System Resources
  • Use Metadata, Siri, and Spotlight
  • Manage Time Machine
  • Install Apps
  • Manage Files
  • Manage and Troubleshoot Apps
  • Manage Basic Network Settings
  • Manage Advanced Network Settings
  • Troubleshoot Network Issues
  • Manage Network Services
  • Manage Host Sharing and Personal Firewall
  • Troubleshoot Peripherals
  • Manage Printers and Scanners
  • Troubleshoot Startup and System Issues


This course is likely to add to the employment-related skills of the participants. The skills developed are likely to be used in the course of being an employee or working in a business.

  • Help desk professionals
  • Technical coordinators
  • Power users
  • Systems Administrators
  • IT professionals interested in Apple certifications
  • Describe macOS
  • Describe new macOS Big Sur 11 features
  • Describe the differences between a macOS update, upgrade, and reinstallation
  • Describe the macOS Installer
  • Update macOS
  • Upgrade macOS
  • Reinstall macOS
  • Verify system information
  • Troubleshoot a macOS upgrade or reinstallation
  • Complete initial macOS configuration
  • Adjust common system settings
  • Identify and install a configuration profile
  • Describe when the command-line interface is useful
  • Use man (manual) pages to find more information about commands
  • Manipulate files in the command-line interface
  • Access macOS Recovery utilities
  • Manage Startup Security Utility
  • Set a firmware password to secure macOS startup for Intel-based Mac computers
  • Manage Secure Boot and external boot options for Intel-based Mac computers with the T2 chip
  • Reinstall macOS from macOS Recovery
  • Create an external macOS Recovery disk
  • Configure automatic macOS software update settings in Software Update preferences
  • Configure automatic App Store software update settings in App Store preferences
  • Automatically update Apple-sourced software
  • Manually update Apple software
  • Recognize various user account types and user attributes
  • Create and manage user accounts
  • Restrict access for children with Screen Time settings
  • Adjust login and fast user switching settings
  • Describe user home folders
  • Delete users’ accounts and archive their home folder contents
  • Migrate and restore home folders
  • Describe password types and use
  • Manage secrets in Keychain
  • Turn on iCloud Keychain and manage it
  • Manage systemwide security and user privacy
  • Approve System Extensions
  • Approve Legacy system extensions
  • Use Find My
  • Secure your Mac with Activation Lock
  • Lock your screen
  • Change known passwords
  • Reset lost user passwords
  • Recognize systems that macOS supports
  • Manage disks, partitions, and volumes
  • Troubleshoot and repair partition and volume issues
  • Describe how FileVault helps protect data
  • Enable FileVault protection
  • Describe how to regain access to a FileVault-protected Mac when all local user account passwords are lost
  • Describe file ownership and permissions
  • Explore macOS default shared folders
  • Securely manage file and folder access
  • Navigate to hidden files and folders
  • Examine packages and bundles
  • Manage aliases and links
  • Create and open ZIP archives and disk images
  • Explore and understand the macOS file layout
  • Discover common system files, their location, and their purpose
  • Describe System Integrity Protection
  • Manage font resources
  • Describe how macOS stores and uses file metadata
  • Use metadata such as tags and comments to organize your files
  • Use Siri and Spotlight to search for local and internet resources
  • Describe Time Machine
  • Configure Time Machine to back up data
  • Restore files from a Time Machine backup
  • Install apps from the App Store
  • Describe app support and identify security issues
  • Install apps using software packages and the drag-and-drop method
  • Use Launch Services and Quick Look to open files
  • Describe how Launch Services uses the app database
  • Preview files with Quick Look and the Preview pane
  • Work with apps that support Auto Save and Versions
  • Save and open documents saved to iCloud
  • Optimize local storage to reclaim space on the system volume
  • Describe and support app types
  • Install Rosetta
  • Manage app extensions and widgets in Notification Center
  • Monitor and control processes and apps
  • Explore various app troubleshooting techniques
  • Describe Transmission Control Protocol/Internet Protocol (TCP/IP) networking concepts
  • Configure and monitor network settings
  • Connect to a Wi-Fi network
  • Describe the macOS network configuration architecture
  • Manage multiple network locations and service interfaces
  • Configure advanced network settings
  • Identify and resolve network configuration issues
  • Verify network configuration with Network preferences
  • Use Terminal to aid in troubleshooting
  • Describe how macOS accesses shared network services
  • Configure built-in macOS network apps
  • Browse and access network file services using the Finder
  • Troubleshoot network shared service issues
  • Examine and turn on host-sharing services built into macOS
  • Examine and turn on content caching services built into macOS
  • Use screen-sharing tools to access other network hosts
  • Use AirDrop to share files
  • Secure shared services by configuring the personal firewall
  • Troubleshoot shared service issues
  • Manage peripheral connectivity
  • Pair Bluetooth devices with your Mac
  • Troubleshoot peripheral and driver issues
  • Describe technologies that enable macOS to print
  • Configure macOS for printers and multifunction devices
  • Manage and troubleshoot print jobs
  • Describe the macOS startup process
  • Examine the essential files and processes that are required to successfully start up
  • Learn about macOS startup modes
  • Troubleshoot startup and login processes
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What is included with the Apple Certified Support Professional (ACSP) – macOS Support Essentials Course?
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