CICD: Implementing Cisco Collaboration Devices

Implementing Cisco Collaboration Devices (CICD) 1.0 Course + Exam

Implementing Cisco Collaboration Devices (CICD) 1.0 Certification

This course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. A new type of lab called a discovery lab is introduced. Discovery labs are a learning environment, embedded in the lessons, that enables students to learn about principles and technology in a more interactive, hands-on way. The course also contains challenge labs. Challenge labs are labs where students test their knowledge gained through a lesson or multiple lessons.

  • Training: get practical technical skills
  • Receive a certificate of course attendance
  • Small class size: increased instructor interaction
  • Authorised test centre: exams taken at our premises
  • More hands-on: 6 weeks remote lab access included
  • Expert trainers: imparting real world experience

No pre-requisites for this course.

Candidates can achieve this certification by passing following exam(s).

  • 210-060

The certification exam if included in your course can be registered and attempted within 3 months of course/module completion at Logitrain training centre on weekdays during normal business hours (excludes public holidays)

  • Describe the Characteristics of a Cisco Unified Communications Solution
  • Provision End Users and Associated Devices
  • Configure Voice Messaging and Presence
  • Maintain Cisco Unified Communications System
  • Provide End User Support
  • Describe the Cisco Unified Communications components and their functions
  • Describe call signaling and media flows
  • Describe quality implications of a VoIP network
  • Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Create or modify user accounts for Cisco Unified Communications Manager
  • Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
  • Create or modify endpoints for Cisco Unified Communications Manager
  • Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
  • Describe how calling privileges function and how calling privileges impact system features
  • Create or modify directory numbers
  • Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
  • Enable end users for Cisco Unified IM and Presence
  • Verify user features are operational
  • Describe user creation options for voice messaging
  • Create or modify user accounts for Cisco Unity Connection
  • Describe Cisco Unified IM and Presence
  • Configure Cisco Unified IM and Presence
  • Generate CDR and CMR reports
  • Generate capacity reports
  • Generate usage reports
  • Generate RTMT reports to monitor system activities
  • Monitor voicemail usage
  • Remove unassigned directory numbers
  • Perform manual system backup
  • Verify PSTN connectivity
  • Define fault domains using information gathered from end user
  • Troubleshoot endpoint issues
  • Identify voicemail issues and resolve issues related to user mailboxes
  • Describe causes and symptoms of call quality issues
  • Reset single devices
  • Describe how to use phone applications

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“We have helped thousands achieve Cisco Certifications, let us help you”

– Murad Tanvir, Double CCIE #17081

What is included with the Implementing Cisco Collaboration Devices Course?

Includes Official Exam Fee

Take the certification exam within 3 months of course / module completion

Authorized Test Center

Take the official vendor certification exam at the Logitrain training center

Includes Books & Meals

Course material in hardcopy included for you to keep. Full-time courses include meals

Includes Mock & Test Questions

Mock tests included in full-time courses for 3 months from course completion

Includes Course Retake

Sit through the entire course again to clear any doubts. Included in full-time courses

Our Price Beat Guarantee

Relax, we will beat competitor’s advertised price. Our course has no extra costs

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