Implementing Cisco Collaboration Devices (CICD) 1.0

Implementing Cisco Collaboration Devices (CICD) 1.0 Course + Exam

Implementing Cisco Collaboration Devices (CICD) 1.0 Certification

This course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. A new type of lab called a discovery lab is introduced. Discovery labs are a learning environment, embedded in the lessons, that enables students to learn about principles and technology in a more interactive, hands-on way. The course also contains challenge labs. Challenge labs are labs where students test their knowledge gained through a lesson or multiple lessons.

  • Training: get practical technical skills
  • Receive a certificate of course attendance
  • Small class size: increased instructor interaction
  • Authorised test centre: exams taken at our premises
  • More hands-on: 6 weeks remote lab access included
  • Expert trainers: imparting real world experience

No pre-requisites for this course.

Candidates can achieve this certification by passing following exam(s).

  • 210-060

The certification exam if included in your course can be registered and attempted within 3 months of course/module completion at Logitrain training centre on weekdays during normal business hours (excludes public holidays)

  • Describe the Characteristics of a Cisco Unified Communications Solution
  • Provision End Users and Associated Devices
  • Configure Voice Messaging and Presence
  • Maintain Cisco Unified Communications System
  • Provide End User Support
  • Describe the Cisco Unified Communications components and their functions
  • Describe call signaling and media flows
  • Describe quality implications of a VoIP network
  • Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Create or modify user accounts for Cisco Unified Communications Manager
  • Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
  • Create or modify endpoints for Cisco Unified Communications Manager
  • Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
  • Describe how calling privileges function and how calling privileges impact system features
  • Create or modify directory numbers
  • Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
  • Enable end users for Cisco Unified IM and Presence
  • Verify user features are operational
  • Describe user creation options for voice messaging
  • Create or modify user accounts for Cisco Unity Connection
  • Describe Cisco Unified IM and Presence
  • Configure Cisco Unified IM and Presence
  • Generate CDR and CMR reports
  • Generate capacity reports
  • Generate usage reports
  • Generate RTMT reports to monitor system activities
  • Monitor voicemail usage
  • Remove unassigned directory numbers
  • Perform manual system backup
  • Verify PSTN connectivity
  • Define fault domains using information gathered from end user
  • Troubleshoot endpoint issues
  • Identify voicemail issues and resolve issues related to user mailboxes
  • Describe causes and symptoms of call quality issues
  • Reset single devices
  • Describe how to use phone applications

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– Murad Tanvir, Double CCIE #17081

What is included with the Implementing Cisco Collaboration Devices Course?

Includes 100% Pass Guarantee

Walk away with the certification. Included in full-time courses. Click here for more Info

Includes Career Counselling

Career Counselling is an integral part of job hunting, it is included with this course

Includes Trainer & Lab Support

6 month support with full-time courses, 3 month support with part-time courses

Includes Official Exam Fee

Take the certification exam within 3 months of course / module completion

Includes Mock & Test Questions

Mock tests included in full-time courses for 3 months from course completion

Includes Books & Meals

Course material in hardcopy included for you to keep. Full-time courses include meals

Includes Course Retake

Sit through the entire course again to clear any doubts. Included in full-time courses

Authorized VUE Test Center

Take the official vendor certification exam at the Logitrain training center

Upgrade Your Course Benefits

Add Pass Guarantee, extra support, retake in part-time course with a full-time fee

Our Price Beat Guarantee

We will beat competitor’s advertised price. Our course has no extra costs

Our Flexible Training Options

Attend classroom courses weekdays, weeknights, weekends or join from anywhere

Delivering Training Since 2004

There is no substitute for experience, we have trained 3000+ students. Train with the best

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