Dec 24

Why I Selected Logitrain for ITIL Training?

Logitrain for ITIL Training

Let’s start off by asking the question, what is ITIL? ITIL stands for Information Technology Infrastructure Library and is used by businesses as a set of guidelines with instructions for how they can provide the best service possible. ITIL is an approach to how to do IT service management. There are other methods, however, ITIL is definitely the most popular one. The latest ITIL version is version 4, which was released in February 2019.

The ITIL 4 Foundation certification exam consists of 40 multiple choice questions and allows 60 minutes to complete. The candidate will need to get at least 65% to pass the exam, doesn’t seem too hard, does it? Well you’ll be surprised, the average fail rate of the exam is only around 8% but if you put that into perspective, Over 200,000 candidates take the exam per year, 8% of 200,000 is around 16,000. [3] Still a lot of fails for an exam with a 65% pass mark!

This had me thinking that although I can just stick to self-study, I’d much prefer a short course where the trainer can guide me through the important topics to successfully pass the exam on my first try. I spent a little time researching places around Melbourne that offer ITIL training. There were plenty of choices, both online and face to face. From around 20 choices, It got narrowed down to 3. From the 3 choices, I mainly based my decision based on customer service, reviews, and location.

Let’s discuss why Logitrain Melbourne ended up being my preferred destination for training. The customer service was exceptional. The first time I made contact with Logitrain they answered back in about 15 minutes, compared to other places that took up to a couple of days for a simple reply. Logitrain looked after me and always made sure they were there if I had any hesitations or questions.

The reviews. I compared reviews between Logitrain and other places that offer ITIL training. Logitrains reviews were much more eye-catching. I saw reviews from past students thanking their trainer for the extensive training that allowed them to pass on their first attempt and eventually landing a  IT job in their preferred area. The reviews I saw from other places had some cons, the main one that pops up in my head is after the trainer has completed their class, they tend to just disappear. Whereas in Logitrains case, after the class, the trainer offered supporting documents to the students, and if a student still had any questions, Logitrain would be happy to answer them.

Let’s not forget the beautiful location is right next to the train station! After a long day of studying, you don’t need to take a hike down a road and wait 30 minutes for your train to arrive. Simply just check on the app when your train arrives, when it’s 3 minutes away leave the Logitrain building and you’ll make it to your train without having to wait in the cold or the heat at the train station!

I would never recommend this however in some certification exams you can simply just follow an exam dump and hope the same questions in the exam dumps database, pop up in your actual exam. However, the ITIL certification exam was completely different, the questions that I saw in the practice questions, were completely different from the questions that I saw on my official exam. So if it wasn’t for the trainer and knowledge on the key study areas, I am positive I would have failed the exam. In saying that, I am grateful for Logitrain and will happily be posting a positive review in regards to the ITIL course that was offered.

Logitrain reviews didn’t lie and certainly didn’t let me down!

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