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Oct 26

Types of Jobs in Desktop Support

Desktop Support

A desktop support specialist could be a trained computer guru who provides technical assistance to users of hardware and software running on windows and non-windows OS. Usually, a support specialist works within a company’s IT department as a Help Desk Staff or independent contractor. The support person must be effective at the workplace and enhance the customer service experience for all the users he supports. Most of the days, troubleshooting and repair are often done via e-mail, phone, or face to face. These individuals can solve both hardware and software problems, diagnose and resolve network connectivity problems, and help with product updates. This important support role demands knowledge that is current and applicable to the user’s environment.

Desktop support can be any sort of technical assistance provided to an individual who is employing a computer, or any computer devices. It is usually provided by a computer guru or the manufacturer of the pc. the various sorts of support jobs break down into the categories supported the way during which an individual interfaces with the one providing support. a good desktop support specialist must be a decent communicator additionally to an excellent problem solver.

Customer Support: Phone support is an assistance given over the phone to an individual with questions on a PC or any service that the person is using. this sort of support is usually used for initial troubleshooting and involves assistance provided by Customer support specialist. The Customer support over the phone usually talking the customer through various steps and procedures to resolve basic problems and troubleshoot for larger issues.

Remote Desktop Support: A distant support is often a web-based assistance provided through a moment messaging and may include control also. Organizations usually starts providing desktop support over online, often web-based or Internet support. This usually involves a customer sitting at his or her computer and chatting with the support specialist through a web-based chat instant messaging window. Sometimes remote desktop support assistant accesses customer’s computer over the web to run software scans and troubleshoot problems remotely.

Desktop Support: Minor problems can often be solved over the phone or remotely, but some hardware issues and major software problems may require personal support for an efficient solution. In-person desktop support usually an assistance provided directly by an individual in touch with the PC. this sort of assistance is more thorough but its costlier than other support types. Personal support usually consists of an individual providing support more hands-on way, by interacting directly with a person’s computer and problem solving on the computer itself.

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