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Sep 04

Troubleshooting Internet Connectivity Issues

Troubleshooting Internet Connectivity

The internet is mostly used in home and office. It is important for an IT professional to manage and troubleshoot internet connectivity issues.

In the internet connection, 2 categories are mostly used. The troubleshoot method is different according to the internet connection category. The following shows the methods in 2 internet connection categories.

The first check is your physical connection like cables and your network devices like router or access point. If they are in normal condition, you can go to the computer that has the internet connectivity issues.

Press Windows+R and type CMD, this opens the CMD window. Type ipconfig to check the IP address assignment. You should check that the IPv4 address is right there along with the Subnet Mask and Default Gateway.

If your address starts with 169, it is not a valid address and the IPv4 address assignment is the problem. Restart your router or access point, disconnect from power source for 30 seconds and plug back in. After you restart your router or access point, wait for 1 minute and type ipconfig /renew in the CMD window. Hit the enter button on the keyboard and the IP addresses are renewing.

When the IPv4 address is shown on the CMD window, type ping 8.8.8.8. This command pings the www.google.com and it tests whether the computer is going to access the internet. If the result is timed out, the additional internet connectivity issue still exists. Go to the control panel and open the Network and Sharing centre.

  1. Troubleshooting wireless issues

In the new window, select the Change adapter settings and there is a wireless connection icon. Disconnect from your wireless and reconnect it. If you are not getting the internet connection after reconnect to the wireless, disconnect it again and forget it. To do this, right click the Wi-Fi icon in the Taskbar and select Open Network & Internet settings. Click the WiFi in the left menu and open the Manage known networks. Click the one WiFi icon and forget it. This clears this WiFi object and you need to search, reconnect and enter credentials follows the new Wi-Fi setup steps.

  1. Troubleshooting wired internet issues

In the new window, select the Change adapter settings and there is a Local Area Connection icon. Right click the icon and select the Diagnose tool. This tool is a windows built-in function that enables the internet connectivity diagnose process. The process takes 1-2 minutes and it shows the internet connectivity problems.

If this Diagnose tool doesn’t find the problem but the internet is still not connected. Go to the control panel and open the internet Properties. Go to the connection tab and click the LAN settings. If you are asked to use a proxy in either your home or office environment. This proxy setting may cause the internet connectivity issue. You can uncheck it and check the Automatically detect settings.

In summary, some most common wireless and wired internet connectivity issues can be solved by using these basic methods. If the problem still exists, the problem may come from your Internet Service Provider (ISP). The typical ISP issue is that the internet outage in your area.

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