Troubleshooting Email Issues | Blog

Aug 16
Troubleshooting email

Troubleshooting Email Issues

Emails are electronic text-based messages you send and receive either through the website of your email hosting service or through a dedicated email software program called an email client.

This article guides you how to troubleshoot the email issues, step by step:

  1. By signing into your webmail, you can make sure that your email is functioning properly on a server, and allows you to send and receive emails to be able to resolve your client email issues.
  2. If you are unable to sign-in to your webmail. Check whether or not you have Internet access? If don’t have internet access, you need to contact your ISP (Internet Service Provider) or system administrator.
  3. If you have internet access but cannot login to webmail, contact your network administrator.
  4. Restart Your computer and E-Mail Client Software. Restarting usually can reset a computer’s necessary functions if they are not functioning properly.
  5. If you are having problem in sending e-mail, may be your ISP (Internet Service Provider) has blocked outgoing mail. Run a telnet mail server domain name port number command in elevated command prompt to test the server for the appropriate port. A response with “220” or “Connected” tells that connection is working. If connection fails, it is recommended that you send email out using different port (port 587) as the outgoing mail server port and using different server as the outgoing mail server. You can use your Internet Service Provider’s outgoing SMTP server. If you don’t know the detail about it, you can ask your Internet Service Provider for the server name, username and password.
  6. You can perform review for your email client by double-checking all of your account settings. Even if they look fine, sometimes re-setting them can refresh your email program to become functional. If that doesn’t resolve your issue, you may want to try re-creating the email account. Reinstall the email client, remember that this will delete all existing emails and settings!
  7. Or else, try a different email client.
  8. If your Email takes long time to send, receive, connect, or doesn’t load at all. The likely cause could be that you have a very large amount of email stored in your mail. By removing or archiving some email this problem can be solved.
  9. If you receive a stating disk quota exceeded that means, you have exceeded the disk space. Increase the disk space limit for the email account or upgrade your storage space.

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