Top 5 Service Desk Applications | Blog

Aug 21
desk applications

Top 5 Service Desk Applications

This article contains a list and offerings of few of the top service desk applications.

  1. Zendesk

Zendesk service desk support software focuses on better customer relationships. It allows organisation to develop strong customer relationship and helps to better understand their customers. Zendesk application for customer support, help centre and live chat features are easy to use and implement that can help business to innovate and offers scalability. Many companies such as Uber Groupon, Airbnb, Box and Disney are users of Zendesk. It helps organisations to reduce their support costs and increase productivity & customer satisfaction.

  1. Zoho Desk

Zoho Desk being a cloud-based Help desk software helps organizations build stronger relationships with their customers. With Zoho service desk application organizations become more productive and impactful, and help their customers become empowered. Tasks such as viewing and replying to all customer requests can be performed from any channel using only one screen. It brings emails, social media, phone calls, live chat and web forms all together. Workflow process automation is easy to implement and offers flexibility.

  1. Fresh Desk

Freshdesk is another cloud-based helpdesk solution that offers everything a business needs to deliver excellent support. Unlike other competitors with high pricing and hidden costs, Freshdesk is affordable and is free forever for the first 3 agents. Designed with an emphasis on its usability, Freshdesk offers various tools a company might require to help their customers such as robust multichannel capability, integrated game mechanics, smart automation, etc.

  1. OTRS

OTRS is a ticket request system that supports help desk and IT service management across the globe. Tickets are created and are visible in a queue system which can be modified using a customer portal, by email, phone or fax. The software is also compatible with smartphones and tablets with customized themes to improve the user interaction. The SMS notification system alerts technicians on call to solve problems promptly within certain time frame, also customers receive order statuses, delivery dates, passwords and travel details directly on their mobile phones.

  1. Solarwinds Helpdesk

Solarwinds helpdesk is another helpdesk management web interface that centralizes the complete ticket lifecycle and combines ticketing, asset, knowledge and change management at same platform. Its features include service request creation; self-service portal for customer access; automation of ticket routing and assignment; integration with active directory; features to automate and simplify ticket management tasks, and incident and problem management capabilities.

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