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Sep 03

Top 5 Free Service Desk Applications

Service Desk Applications

Service Desk is an important role in Information Technology. Almost each IT business has a department that provides customers with help. The Service Desk (Help Desk) uses special software or applications to operate well. A Customer Service Manager needs to consider and choose which help desk applications. The decision is according to the company’s budgets and requirements. Although paid software or applications always provide users with full product documentation and copyright services, some free Help Desk applications can work the same as well. From the search, there are 5 free service desk applications that are listed and introduced below:

  1. ConnectWise Control
  2. Deskero
  3. Freshdesk
  4. SysAid
  5. ManageEngine ServiceDesk Plus

ConnectWise Control is designed for small and midsize businesses (SMBs) and it is able to be deployed both on-premise and in the cloud. The software has 5 versions for customers: Free, One, Standard, Premium, and Access Only. Only the Free version software is free of charge and it has a restriction. The restriction of the free version of the software is that it allows one technician and a maximum three customer agents to use it.

Deskero is designed for businesses of all sizes and it is able to be deployed on the cloud. The software has 4 versions for customers: Start, Grow, Business, and Premium. Only the Start version software is free of charge and it has a restriction. The restriction of the free version of the software is that it allows only one agent to use it. The Start version software has the functions include email ticketing, web portal support, knowledge-base, and multilingual controls.

Freshdesk is designed for businesses of all sizes and it is able to be deployed in the cloud. The software has 5 versions for customers: Sprout, Blossom, Garden, Estate, and Forest. Only the Sprout version software is free of charge and it allows unlimited agents to use it. The Sprout version software has the functions include email ticketing, social media ticketing (Facebook and Twitter), knowledge-base management, and reporting.

SysAid is designed for businesses of all sizes and it is able to be deployed both on-premise and in the cloud. The software has 4 versions for customers: Free, Basic, Full, À La Carte. The Free version allows a maximum of two agents and 100 end users to use it. The Free version software has the functions include ticket management, incident management, workflow automation, knowledge-base management, and reporting functionalities.

ManageEngine ServiceDesk Plus is designed for businesses of all sizes and it is able to be deployed both on-premise and in the cloud. The software has 3 versions for customers: Standard, Professional, and Enterprise. The Standard on-premise version allows a maximum of two agents when the Standard cloud-based version supports a maximum of five agents. The function of the Standard version includes incident management, a self-service portal, knowledge base management, and Service Level Agreement (SLA) reporting.

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