Service Desk or Helpdesk software are digital hub where customers can send queries to be logged, organized, and resolved. this might involve ticket management, automation suite, reporting and optimization. Whenever a customer runs into an issue with program or service that you simply are offering, they reach to the service desk representatives to resolve the difficulty. Helpdesk software is useful when a business has remote staff.
Following are the foremost effective Free Service / Helpdesk Software utilized by businesses as per their requirements.
SysAid: It is a versatile helpdesk solution for businesses of varied sizes. Can be deployed on-site and on the cloud. Its free version is deployed on Windows or Linux servers and supports up to 2 agents and 100 end users. This version offers ticket management, incident management, workflow automation, knowledge-base management, and reporting functionalities. It helps agents find assets easily, while handing queries that require hardware replacements.
ConnectWise Control: A general helpdesk solution and overall customer support solution that focuses on businesses within the tiny to medium size range. The free version allows you have one technician alongside three general representatives. The software is deployed on the cloud and on-premise. The features include file transfer, customization, voice calling, recording, and reporting. It is best for smaller businesses with four or fewer members on their customer support team who need a totally free option that they are going to use to manage incoming tickets.
Deskero: Deskero is a cloud-based help desk and ticketing system for businesses of all sizes. Start plan is free for up to 1 agent and includes email ticketing, web portal support, knowledge-base, and multilingual controls. The free version also offers customized branding, which allows users to incorporate brand logos and colours to the interface.
Freshdesk: Freshdesk is another a cloud-based helpdesk system that has social media ticketing similarly as email ticketing. Its free version includes email ticketing, social media ticketing only for Facebook and Twitter, knowledge-base management, and reporting. Freshdesk offers four other plans Blossom, Garden, Estate, and Forest which include features like event-based triggers, service level agreement (SLA) management, chat, and chatbot-based support, similarly as surveys.
Zoho Desk: A cloud-based help desk and customer service solution. Its free version offers email ticketing, ticket and agent tracking, SLA management, a community forum, and knowledge-base management functionalities. It permits you to make a knowledgebase; you will also create a community forum. That can take the load off your customer support department if too many tickets are coming in. Users can upgrade to 2 paid plans that’s Professional and Enterprise. These plans offer advanced features like social media ticketing, custom ticket templates, and advanced reports.
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