Oct 27

The Desktop Support Tools

Desktop Support Tools

IT support tools can assist the Help Desk Personal with a many tasks including remote connections management, incident logging, report building, feedback management and a lot more.

Providing technical support to users who might not have any knowledge about IT often a very frustrating job. However, making good use of the right tools can make IT headaches far less painful. However, most tools are built for individuals who have a decent understanding of IT programming languages.

TeamViewer: TeamViewer is a computer software package owned by GFI Software, could be a popular choice for remote troubleshooting among IT professionals. The complete application is accessible just by download; however, once installed, machines are accessed again easily. There is also a web-browser and mobile versions of application for end users without access to downloads. With high ratings, TeamViewer is probably one amongst the foremost reviewed options for remote administration on our site. Employees from mid-sized companies are possibly to review, although this product includes a heavy following with small and huge businesses too.

ConnectWise Control: Once installed on a server, machine or network, the self-hosted software allows users to initiate screen-sharing sessions from the central web application. ConnectWise Control also features an open architecture structure in order that users may implement custom plugins, scripting, or integrations.

GoToAssist: Is aimed toward support professionals and IT technicians who assist and diagnose many client issues on a day-to-day basis. It is the number one cloud-based product for IT monitoring and support desk administration. One of GoToAssist’s benefits for users appears to be its convenience and ease of use. GoToAssist provides a secure, one-time access token which clients then used to allow remote access.

Microsoft Remote Desktop: It is the most commonly used remote desktop applications, that provides strong features for both individuals and business. Microsoft Remote Desktop is windows in built tool used for Remote desktop.
System Center Configuration Manager: SCCM is often used for remote desktop to the Users’ live machine sessions.
WebEX: WebEX is used for Screen Share of users and supporting.
Skype for Business: Skype for Business are often used for users Screen Share.
Zoom: Zoom meetings are often used for remoting to users’ machines.
TightVNC: Virtual Network Computing, a graphical desktop sharing system that utilizes the remote buffer protocol to manage another computer remotely to supply remote desktop monitoring service. Its ample support for multiple operating systems makes this remote desktop tool quite popular among business users and IT managers.

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