Business analysis is a research discipline that identifies business needs, business problems and creating solutions that suit those needs and problems. This could involve development processes such as instigating a change in the organisation, its policies or a process. Business analysis is not limited to specific areas in an organisation but rather used across the organisation as a whole. Business analysis is done by business analysts, people who understand the way organisations can be modelled, organisation policies organisation workflows and processes. Using this knowledge, business analysts recognise errors or faults in an organisation’s existing system or model and can recommend fixes and solutions to remedy these faults. There are several steps a business analyst can take to improve a target organisation.
First, business analysis requires a business analyst to understand the structure and dynamics of the organisation they are analysing and in doing so, understand any problems in the organisation. A business analyst would conduct assessments of the organisations to define its business architecture and to identify weaknesses and opportunities, this could be done using SWOT analysis and PESTLE analysis.
After discovering weaknesses that can be fixed, a business analyst would begin gathering the requirements needed for the organisation would use to fix it. This would be done by defining tasks and resources associated with the activities needed to illicit the change. To collect requirements, the business analyst would need to communicate with stakeholders through techniques such as interviews, quizzes, surveys or through shadowing stakeholders of the organisation.
After gathering data, the business analyst documents and analyses the information gathered to turn it into actionable information. Using analysing the data, the analyst can then structure and specify the design of a solution and create a plan to implement a solution.
After creating a plan and gaining approval to carry forward the plan, the analyst then needs to implement it by communicating the changes required to stakeholders. Actions also need to be taken to ensure that the implemented changes are being accepted and will continue to be used in the future as stakeholders resistant to change may find the change jarring and regress into using old systems or methods.
Finally, evaluation and assessment of the solution should be conducted to analyse the level of acceptance of the solution and also the value generated by the solution. Additionally, further continuous analysis of the solution and the organisation can help find even more improvements that can be made.