ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to IT service management can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale and change. ITIL certifications demonstrate that professionals are educated in IT Service Management best practices. Aligning IT with the business can save time, reduce waste and help IT avoid costly rework. ITIL is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited.
ITIL offers five different certification levels:
- Intermediate (Service Lifecycle and Service Capability categories)
It is an entry-level certification course. The specialists get acclimatized with the general concepts and elements of ITIL. These elements are used in the ITIL Service Lifecycle and its lifecycle stages. A candidate will gain general knowledge essential for ITIL Services Delivery and support. ITIL concepts provides a baseline for how to support business outcomes, enable business change, manage risk in line with business needs, optimize customer experiences, show value and continuously improve. Our ITIL Foundation course helps IT professionals understand ITIL terminology, processes, and innovations that can change the way they do business.
Foundation is a prerequisites for follow on ITIL Intermediate courses. The ITIL Foundation Certificate is worth two credits in the ITIL Qualification Scheme.
The certification was created in 2016. This ITIL Practitioner level emphasizes ways to apply the ITIL framework. This focuses on situations and circumstances in the everyday business life cycle. A candidate gets to know some features of crucial concepts. This covers two major areas– Service Capability and Lifecycle.
The many modules of this level illustrate renewed methods for successful ITSM. It is more exhaustive than the preceding levels. This certification level is a universal industry-wide accepted qualification. This offers you many potential roles in IT. In the ITIL Qualification Scheme, all ITIL service lifecycle certifications are worth three credits, and all ITIL service capability qualifications are worth four credits. To enable candidates to meet their own career goals, AXELOS lets you achieve qualification in one category or by choosing modules from both categories. AXELOS recommends that you have at least two years of IT service management experience.
Modules are classified as either Service Capability or Lifecycle.
The Service Lifecycle modules:
- Service Strategy (SS)
- Service Design (SD)
- Service Transition (ST)
- Service Operation (SO)
- Continual Service Improvement (CSI)
The Service Capability modules:
- Operational Support and Analysis (OSA)
- Planning, Protection, and Optimization (PPO)
- Release, Control, and Validation (RCV)
- Service Offerings and Agreements (SOA)
Methods and practices at this level need a high-level approach to the ITIL certification. This ITIL certification has a huge knowledge base. It demands value and respect for its best tried and tested practiced.
To qualify for the ITIL Expert, you must obtain at least 17 credits from the Foundation, Practitioner and Intermediate modules, and pass the Managing Across the Lifecycle (MALC) exam, earning a total of 22 credits.
This level includes comprehensive knowledge of the methods and advanced practices of ITIL. It also covers advanced processes for its associated management processes. You would get placed and achieve the most valuable position in the field of your expertise. All you need to do is finish this certification level.
IT professionals who possess an ITIL certification have always been valued by large corporations who have adopted the ITIL framework as an internal IT standard. The good news about ITIL certification is that it is a valuable skill for almost any IT professional
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