Finally after a few months of hardcore studying and blood sweat and tears to successfully pass all of my certification exams it was time to move on to my Logitrain internship tasks.
The expectations of the internship include working Monday to Friday from 9:30am to 5:30pm, provide a weekly report every Friday night of my progress, not discussing my work with others, minimise phone usage as much as possible and just to use this time to try, learn, practice and experiment.
Task 1 – The first task that I had to complete was following Logitrain on LinkedIn and to update all of the certifications that I have received while training with Logitrain. The certifications that I have received include MTA Windows Server Administration Fundamentals (98-365), CompTIA A+, Installing and Configuring Windows 10 (MD-100), Managing Modern Desktops (MD-101), ITIL v4 Foundation, Microsoft Azure Administrator (AZ-104), and CCNA Implementing and Administering Cisco Solutions (200-301).
Task 2 – After that was completed it was time to move on to some technical writing. Technical writing is crucial to pretty much any IT job, hence why Logitrain has added this type of writing to their internship tasks. I was required to write 30 technical articles, 6 per day, with each piece having more than 600 words. Logitrain provided me with 190 topics, where I had to pick 30 to write about that interested me the most. It was a bit of a mission to complete 6 pieces in a short amount of time however it was good practice on how to manage my time wisely. Not only did completing these technical writing pieces increase my knowledge on the topics through in-depth research, but also helped in improving my grammar skills.
Task 3 – Next, it was time to move on to some networking tasks. This task required me to download the CCNA lab exercise book and complete as many exercises as I could. To do these exercises you would have to download Packet Tracer which is free to use. There was a lot of assistance in the textbook and on the internet if I was stuck on a certain exercise. Going through the provided exercise book gave me a deeper insight into how Packet Tracer, Network Topologies, and Modern Computer Networks work.
Task 4 – The next task involved Windows Server activities. Logitrain provided me with an Amazon Gift card code which I used to pay for the Kindle book edition of ‘Installing and Configuring Windows Server 2016 Hands-on Lab Manual Guide’. I was required to complete as many activities and scenarios as I could by installing Windows Server.
Task 5 – This task involved reading, analysing, understanding, and summarising ITIL case studies. Logitrain provided me with 14 topics that I had to read through and come up with a summary. Some of the case studies that come to mind include Disney’s ITIL journey, Big Bang Implementation, Metso, and ITIL challenges with implementation.
Task 6 – The final task is the most crucial in assisting me to land a job in the IT industry. This task involved answering behavioral questions that could possibly be asked during an interview. Past behavior is the best way to guess how you would react to future behavior, which is why employers often ask these types of questions. Since I am currently working as a receptionist, I have been through most of the situations that you get asked about, however, for a couple, I had to make up scenarios. Some questions that come to mind straight away that have been asked to me by employers during interviews include, tell me about a time you had a conflict at work, how do you handle pressure, give me an example of when you had to respond to an unhappy client or customer, and why should we hire you.
Overall, I had a lot of fun while at the same time also expanding my knowledge and skills even further while going through these internship tasks. I know for a fact that these tasks will be helpful for any IT jobs that I land in the future. I recommend anyone that does take up a course with Logitrain to take one with an internship included!