Jan 01

Important ITIL Study Tips

ITIL Study Tips

AXELOS has released a new version ITIL as ITIL 4 on early 2019. ITIL is the set of standard practices in IT industry to support the organization in transformation digitally. ITIL 4 is a service model for delivering and operating the technology enabled product and services.  IT operating team and members can fulfill a bigger role in business process by enabling and following ITIL concepts.

ITIL examination is a basic to entry-level certification that tests the knowledge about ITIL concepts. ITIL examination includes the concepts, terms and terminologies that are used in ITIL service lifecycle. It also includes the relationship between different stages and process that are used in development lifecycle and how they are used in management practices.

To be certified in ITIL foundation, one should score at least 65 percent out of 40 questions. Each question carries 1 marks and one need to score at least 26 correct answers to pass the examination and get certified.

There are different types of materials and strategies published over the internet that guides in studying ITIL foundation. They give a proper understanding of the different terms and terminologies related to ITIL that are helpful for clearing the ITIL exam.

Some of the helpful ITIL study tips can be listed as:

  • Practice as much as you want until you feel like you are ready for the exam and you can clear it.
  • Familiarize yourself with the course content and syllabus.
  • Read the syllabus.
  • Work on the practice questions and sample papers available over the internet.
  • Try to check your level of understanding and attempting the questions on time.
  • Select a sample questions paper with 40 questions and attempt it within 1 hour.
  • Try the sample question with sample answers and understand the level of complexity of the questions along with the answers.
  • Learn the lifecycle and different modules.
  • Learn the ITIL guiding principles.
  • Memorize the definition and keywords for particular terms and terminologies.
  • Do not think outside ITIL, be inside the perimeter of ITIL and try to answer the question.
  • Memorize the links between the keywords which are interrelated to each other from one step to another.
  • Memorize the terms like SLAs, OLAs, etc.
  • Memorize and recall the definition of the different terms used.
  • Memorize and recall the key concepts of creating value with services.
  • Memorize and recall the key concepts of service relationships.
  • Understand and learn the terms like service value system and service value chain and value chain activities.
  • Practice is a key to success, so practice hard to get the correct answers for every question that you find over the internet.
  • Search for sample question and answer paper over the internet and try to solve them.
  • Familiarize yourself with the types of questions that are being asked from the different chapters.
  • Make your syllabus or course content handy so that you can access it whenever you need at anytime.
  • In terms of the confusion, access the course content and repeat the content until you understand them clearly.

Understanding the course content may be helpful for clearing the objective question. As you become familiarized with the course content and the syllabus, you should be able to identify the question and describe the terms and terminologies used in a question statement. And that will also be helpful for getting the correct answer. ITIL foundation practices are different from normal practices of working in organization. So, while answering some tricky questions, do not think it in your way but answer it from the ITIL way.

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