Dec 11

Importance of Troubleshooting The Internet Connectivity Issues

Troubleshooting Internet Connectivity Issues

For the internet connection, the device which we require is a router. The router got two important functions that is routing data packets between the network and serving as the wireless access point. It becomes the bridge between the internet and our small private network and manages to function effortlessly to provide us the service. But when the router faces some issues, we may be able to solve some of them by learning a few troubleshooting tips. Let’s have a look at some of the common problems and how to find a solution for it.

  1. New Router won’t connect to Internet: After disconnecting the old router and setting up the new router, you are not able to browse the internet. For that, remove all the network, power and the coaxial or DSL cable from the modem and as well as all the cables from the router. Keep unplugged and disconnected for at least 30 seconds. Connect all the cable to the modem and wait for the WAN light to be turned on. After that connect the cables to the router and power it on. Check for the Internet connectivity light to turn on and then try browsing again.
  1. Router Setup software doesn’t detect the Router: The new router comes with instructions that it could automatically get the computer to detect the router but you get the message that it can’t find the router. So, what we can do is go to Control Panel-> Network and Internet -> Network and Sharing Center-> Change Adapter Settings -> Right Click on LAN and select Properties. Double click on the TCP/IPv4. Check your IP address and make sure your computer and router are on the same network. You can then enter your router address on the browsing search bar and set your new username and password.
  1. Wireless Network name/SSID is no longer listed: From Windows go to Control Panel-> Network and Internet -> Network and Sharing Center->Manage Wireless Networks. If you are able to see the network listed, then go into the properties and check the option “Connect even if the network is not broadcasting its name (SSID)”. If you can’t find the wireless network listed, then you need to select “Add” and then choose “Manually connect to a wireless network” and enter your wireless information.
  2. Update Windows: Sometimes network problems can arise due to the host operating system. So, we can try to update it to the latest release. For checking updates, we need to go Windows Settings-> Update & Security -> Windows Update. Click on “Check for Updates “and if there are any updates available, Windows will download it and install them.
  3. Windows Network Diagnostics: This feature helps to troubleshoot any connectivity issues. For troubleshooting we need to go to Windows Settings-> Network and Internet-> Status. Under the “Change your network settings”, click on “Network Troubleshooter” that will result in the Windows running a couple of tests to see what is possibly causing any disruption to Wi Fi connection.

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