Information Technology Infrastructure Library (ITIL) is a set of best practices for IT service management, it focuses on improving IT services by aligning the services with the needs of the business, increasing productivity and cutting costs. ITIL is a flexible ‘philosophy’ that organisations can use to improve their services and development processes. ITIL provides guidance to organisations on how to manage their service strategy, service design, service transitions, service operations and how to continually improve their services.
ITIL helps an organisation and its employees better understand their customers and how they can improve their services to suit the needs of the customer. ITIL also helps create an environment in which the services it provides can be developed and improved with as little disruption as possible so that the risks involved with change are minimised. With ITIL under their belts, organisations and ITIL certified individuals can raise their value.
By being certified in ITIL, individuals can prove that they understand the concepts of ITIL and are capable of working in a team setting using ITIL. A candidate who understands ITIL has the knowledge to practically apply ITIL concepts to their workplace. Furthermore, as ITIL is not a rigid framework, the individual should also be able to recognise which portions of the ITIL model can be best suited for use and know which ITIL concepts would not apply to the situation.
An advantage of ITIL is that it is a ‘common language’, so when a group of ITIL certified individuals work together on a project, it eases communication and collaboration as all members already understand the practices required to reach the end goal. In doing this, the organisation will be working smarter and makes it easier to reach goals, reduce costs and have better service delivery.
ITIL certification is a globally recognised certification highly sought after by many companies around the world. More than 20,000 companies around the world are using ITIL as a framework for their services. Because off this, possessing an ITIL certification would gain an ITIL certificate holder an edge in the job market. And even in companies that are not using actively using ITIL, the knowledge and experience coming from an ITIL certification will still be beneficial to the individual and the company.
ITIL is an adaptable model that helps organisations make decisions and react to issues to improve the services they provide to customers. An ITIL certified individual can bring value to an organisation by being aware of the issues that can appear and their symptoms and can use ITIL as a guide to fixing those issues.