ITIL has become the basic knowledge across all roles in an IT sector as ITIL is about the service lifecycle of a project. It helps the companies in adapting to a set of standard processes that can be followed for providing better IT services and also maintaining them afterwards.
ITIL has different stages in a lifecycle as Service Strategy, Service Design, Service Operation, Service Transition and Continuous Service Improvement.
The certifications have been divided into many groups, and each has points which need to be accumulated for earning the higher level of the exams.
ITIL Foundation certificate: The foundation certificate provides the necessary details about the different stages used in the lifecycle. The certificate is intended for people who want to learn about the IT sector, and the exam is a closed book multiple choice questions. This earns two points.
ITIL Practitioner: This explains how the ITIL framework can be used by different companies and focuses on change and measurement. They are divided into a different module and completing each module would help you in gaining three points. The ITIL Foundation exam is a pre-requisite for this exam.
ITIL Intermediate: It is divided into two modules as Service Lifecycle and Service Capability which is again sub-divided into different modules. It is generally for people who have some experience in the IT field. Service Lifecycle module exams would earn you three points, and Service Capability modules would earn you four points. Any combination of modules can be chosen as per the needs of an individual.
ITIL Expert: This explains the ITIL processes and practices used worldwide and covers a vast amount of information. The pre-requisite for this exam is that you should have earned 17 points from the previous exams and also cleared Managing Across the Lifecycle exam.
ITIL Master: It covers all the processes and practices in detail which have been part of the above-mentioned exams and also gives you real-time examples. This can help you with your work. You can identify how the methods can be utilised to make the processes in your organisation more effective. ITIL expert is a pre-requisite for this exam. You need to have a minimum of five years of experience in this field, and the exam is a combination of assessment based on interview and proposal.
These are the different levels of certifications available for a wide range of roles. The ITIL foundation certificate has become a mandatory certificate in all different levels in an IT sector which showcases your basic understanding of how the service life-cycle works and what are the different modules involved in achieving them. The rest of the certificates are intended for people who would want to pursue their career in the same field, and ITIL Master is considered to be the highest level of a certificate that an individual can earn. Possessing an ITIL master certificate shows the individual’s knowledge and contribution to the service sector and that he has understood the concepts as well as utilised them effectively in a business to improve a service.
When businesses cannot afford a failure in their project, they look forward to following well-established processes and practices that they can use in their projects. Individuals who know the global standards and the best practices can add value to the organisation and companies prefer such certified professionals. ITIL has been globally recognised by most of the companies, and any IT professional is expected to have the ITIL foundation certificate. In many organisations, they have their dedicated ITIL staff that can help them in steering their project towards success. Basic understanding of the ITIL process can help any individual in assisting with the overall processes followed in the organisation.
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